OOH Repairs Service & Anti Social Behaviour

Official notice

Authority: Plymouth Community Homes (Public body)

Services

Sectors: Business Services & Consultancy (79) Delivery: South West (UKK41)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 1 Oct 2024from the planned procurement notice

What is being bought

Published requirement description

PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas:

i. Repairs

ii. Antisocial Behaviour

The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night.

PCH Housing’s Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours.

CPV: Call centre

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: South West · Plymouth

79512000 Call centre

Procedure terms & legal framework

From the official record

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 16 Apr 2024, 15:48 BST
Last source update: 16 Apr 2024, 15:48 BST
Authority reference: LR/OOHService/024
FTS notice number: 2024/S 000-012397
Classification (CPV): Call centre
Delivery area: South West (UKK41)
Official registry OCID: ocds-h6vhtk-0452c4 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

16 Apr 2024 → 1 Oct 2024 · 2 dates

Notice published
16 Apr 2024, 15:48 BST
Tender notice expected
1 Oct 2024, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Plymouth Community Homes

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities IP030637 Plumer House Tailyour Road, Plymouth, South West, PL6 5DHContact name, email, phone Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.