Official UK procurement notice
Out of Hours Call-Handling Services
Authority: Believe Housing Limited
Sectors: Business Services & Consultancy (79) Delivery: North East (UKC14)
Published estimate£250,000≈ £83k / year · £300,000 inc. VAT · 1 value update20.1% below published estimate
Submissions closed 16 Dec 2025awarded 29 Jan 2026
Award (standstill) to ORBIS PROTECT LIMITED
Contract term 3 yrsends 31 Mar 2029 · up to 31 Mar 2031 with extensions · starts 1 Apr 2026
What is being bought
Published requirement descriptionOut of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.
- The authority expects to re-tender this requirement around 2 Jun 2028, 00:59 BST.
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£250,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
- Simple description: Please refer to tender documents for full details of award criteria
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 2 Jun 2028
- First published
- 27 Aug 2025, 15:44 BST
- Last source update
- 30 Jan 2026, 12:39 GMT
- Award evaluation window
- Submission end – 15 Jan 2026
- Authority reference
believe-2024 315- FTS notice number
2025/S 000-073933- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-058ebeFind a Tender
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
- Submission deadline
- 16 Dec 2025, 12:00 GMT
- Clarification deadline
- 9 Dec 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Submissions must be received via in-tendhost.co.uk/believehousing/aspx/… ↗
Timeline
27 Aug 2025 → 1 Apr 2026 · 11 dates- Planning notice published27 Aug 2025, 15:44 BST
- Market engagement5 Sept 2025, 23:59 BST
Please complete Engagement Questionnaire. Please use the document provided.
Deadline is 12noon on 05th September 2025.
- Next notice expected381 days ago10 Oct 2025, 23:59 BST
- Tender notice published346 days ago14 Nov 2025, 12:10 GMT
- Clarification questions by321 days ago9 Dec 2025, 12:00 GMT
- Submission deadline314 days ago16 Dec 2025, 12:00 GMT
- Award decision expected by284 days ago15 Jan 2026, 23:59 GMT
- Assessment summaries sent271 days ago29 Jan 2026
- Latest notice published269 days ago30 Jan 2026, 12:39 GMT
- Standstill ends258 days ago10 Feb 2026, 23:59 GMT
- Contract starts209 days ago1 Apr 2026, 00:00 BST
Notice history
9 events · 3 releases on Find a Tender · since 27 Aug 2025- Preliminary market engagement notice published27 Aug 2025, 15:44 BSTUK2
- Tender notice published14 Nov 2025, 12:10 GMTUK4
- Published value published: £250,00014 Nov 2025, 12:10 GMT
- Status changed to active14 Nov 2025, 12:10 GMT
- Procurement method changed14 Nov 2025, 12:10 GMT
- Deadline published: 16 Dec 2025, 12:00 GMT14 Nov 2025, 12:10 GMT
- Contract award notice published30 Jan 2026, 12:39 GMTUK6
- Status changed to complete30 Jan 2026, 12:39 GMT
- Contract signature expected13 Feb 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £199,7541 award exc. VAT
Bids received 76 from SMEs
Named bidders 7published on the award notice
| Awarded to | Value | Date | Status |
|---|---|---|---|
| ORBIS PROTECT LIMITED1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2031Extensions: Up to 12 months on up to 2 occasions | £199,754 | 29 Jan 2026standstill to 10 Feb 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7final-stage tenders | 6 | 0 | — |
Who bid
- did not winAxis Recruitment Ltd · East Midlands
- did not winCareium UK Limited · North West England
- did not winCare Quality Services · East of England
- did not winEcho-U Ltd · North East England
- did not winJOURNEYCALL LIMITED · Scotland
- did not winWarren Homecare Limited · East of England
- wonOrbis Protect Limited · Greater London
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
7 commercial parties on the notice · 1 awarded- Axis Recruitment LtdBidder / tenderer
- Care Quality ServicesBidder / tenderer
- Careium UK LimitedBidder / tenderer
- Echo-U LtdBidder / tenderer
- JOURNEYCALL LIMITEDBidder / tenderer
- Orbis Protect LimitedAwarded supplier
- Warren Homecare LimitedBidder / tenderer
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender