Official UK procurement notice
Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
Authority: ARRIVA UK TRAINS LIMITED (Public body)
What is being bought
Published requirement descriptionA private Procurement is being conducted
XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation.
Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry
CPV: Customer Relation Management software package
The lotProcurement structure
single lot · value publishedLot #1Published value£1,100,000
Procedure terms & legal framework
From the official record- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 15 May 2023, 12:14 BST
- Last source update
- 15 May 2023, 12:14 BST
- FTS notice number
2023/S 000-013749- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03c8b3Find a Tender
How it was run
Official notice- Submission deadline
- 30 May 2023, 17:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Participation fee
- document
Timeline
15 May 2023 → 30 May 2023 · 2 dates- Notice published15 May 2023, 12:14 BST
- Submission deadline30 May 2023, 17:00 BST
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.