Official UK procurement notice
PAN2300 - Emergency Repairs Call Handling Service
Authority: Leicester City Council (Local council)
What is being bought
Published requirement descriptionThe Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation.
Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives.
Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line.
Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.
CPV: Business services: law, marketing, consulting, recruitment, printing and security · Telecommunications equipment and supplies · Telephone-answering services
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 4 Jun 2021, 13:41 BST
- Last source update
- 4 Jun 2021, 13:41 BST
- Authority reference
DN454417- FTS notice number
2021/S 000-012569- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02b88bFind a Tender
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Pinnacle Connect Ltd | £187,000 † | — | Awarded |
Contracts
Contract 012569-2021-1 · Pinnacle Connect Ltd
- Signed
- 11 Mar 2020
- Value
- £187,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6bids · 6 electronic | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Construction and Technology Court (Queens Bench Division)Review body
Bidders & participating suppliers
1 commercial party on the notice- Pinnacle Connect LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.