Official UK procurement notice
Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Authority: Habinteg Housing Association Limited (Housing)·On behalf of: SHAW CONSULTING LTD
What is being bought
Published requirement descriptionHabinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings.
However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice
and implement a certified Omnichannel Contact Centre solution
Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses.
Indicative user volumes are as follows:
- 139 internal staff users (Teams Voice) who work across the UK.
- 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford.
These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working.
The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
- How the procedure runs: Stage 1 - Selection and Shortlisting (Quality )for Stage 2 Stage 2 - ITT - Quality Assessment and Pricing for shortlisting for Stage 3 Stage 3 - Demonstrations - Final Evaluation/Scores
CPV: Telecommunications services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£291,667
- Condition of participationshortlisting
See Schedule 1 Guidance and Instructions to Suppliers
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Stage 1 - Selection and Quality: Supplier selection and technical ability
- Stage 2 - Quality and Price: Quality and Price split 70 Quality 30 Price weighted to 50% to carry to Stage 3. Quality assessed on full specification.
- Stage 3 Demonstrations: 100 Quality weighted to 50% plus Stage 2 scores out of 50%. This will be identify preferred bidder
- Condition of participationshortlisting
See Schedule 1 Guidance and Instructions to Suppliers
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 15 May 2026, 13:26 BST
- Last source update
- 7 Jul 2026, 10:42 BST
- Award evaluation window
- Submission end – 19 Oct 2026
- Authority reference
DN820263- FTS notice number
2026/S 000-063501- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-069a02Find a Tender
- How it runs
Stage 1 - Selection and Shortlisting (Quality )for Stage 2
Stage 2 - ITT - Quality Assessment and Pricing for shortlisting for Stage 3
Stage 3 - Demonstrations - Final Evaluation/Scores
How it was run
Official notice- Requests to participate (first stage)
- 7 Aug 2026, 12:00 BST
- Submission deadline
- 7 Aug 2026, 12:00 BST
- Clarification deadline
- 30 Jul 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Contract reference: DN820263
Title: Habinteg Housing Association - Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Timeline
15 May 2026 → 1 Nov 2026 · 7 dates- Planning notice published165 days ago15 May 2026, 13:26 BST
- Market engagement144 days ago5 Jun 2026, 23:59 BST
Please see the documents on Procontract opportunity procontract.due-north.com ↗ DN Reference DN815643 - Habinteg Housing Association - Premarket Engagement - Telephony Solution
- Tender notice published112 days ago7 Jul 2026, 10:42 BST
- Clarification questions by89 days ago30 Jul 2026, 12:00 BST
- Submission deadline81 days ago7 Aug 2026, 12:00 BST
- Award decision expected by8 days ago19 Oct 2026, 23:59 BST
- Today28 Oct 2026
- Contract startsin 3 days1 Nov 2026
Notice history
5 events · 2 releases on Find a Tender · since 15 May 2026- Preliminary market engagement notice published15 May 2026, 13:26 BSTUK2
- Tender notice published7 Jul 2026, 10:42 BSTUK4
- Published value published: £291,6677 Jul 2026, 10:42 BST
- Status changed to active7 Jul 2026, 10:42 BST
- Procurement method changed7 Jul 2026, 10:42 BST
Contracting authority & participating public bodies
3 public bodies on the noticeOther public bodies
- SHARED SERVICES FOR HOUSING LIMITEDProcuring entityProcurement Lead
- SHAW CONSULTING LTDProcuring entityConsultant
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender