Find a TenderAwarded
Published 25 Apr 2024, 15:43 BST

Official UK procurement notice

Provision of a Cashless Catering System

Official notice

Authority: Pembrokeshire County Council (Local council)

GoodsOpen procedureSME suitable
Published estimate£500,000≈ £100k / year · 1 value update20.3% below published estimate
Submissions closed 13 Mar 2025awarded 26 Jun 2025
Awarded to Haven Systems Ltd
Contract term 5 yrsends 31 Aug 2030 · extension options published · starts 1 Sept 2025

What is being bought

Published requirement description

Pembrokeshire County Council operates a centrally managed catering service. This service currently provides catering arrangements for 52 primary schools, 3 middle schools, 5 secondary schools, 1 special school and 1 pupil learning centre. In addition to its school settings the Council also has 2 mobile units which provide catering for outdoor events.

Initially the Council is seeking tenders for the supply and installation of a centralised Cashless Catering system in all education settings and mobile units.

  • Recurrence: At the end of the 5 years initial contract period or after 5 years if the extension option is utilised

CPV: Accounting machines and cash registers · Accounting system · Canteen management services · Catering services · Computer facilities management services · Point of sale (POS) software package · School catering services · Software package and information systems

The lotProcurement structure

single lot · no lot value published
Lot #1Initially the Council is seeking tenders for the supply and installation of a…AwardedRenewal 5 yrs

Initially the Council is seeking tenders for the supply and installation of a centralised Cashless Catering system in all education settings and mobile units.

The new system must improve the management information in relation to the following:

  • Improved uptake of school meals in secondary schools.
  • A reduced risk of errors in ordering in each establishment.
  • A more stable and reliable system within schools, which will reduce queuing and improve the overall dining experience.
  • Improved monitoring by service management to drive down waste and costs.

The successful supplier will be responsible for migrating Pembrokeshire County Council’s existing data for pupils into the new system by no later than 1st September 2025

Contract period: 1 Sept 2025 – 31 Aug 2030 (5 yrs)
Delivery: Wales · Pembrokeshire
Extensions: Option to purchase Nutritional Analysis Software and Secondary and Middle School pre-order Software. · up to 24 monthsVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 50%Price: 50%
Published sub-criteria (8)
  • Core Functionality: 15%
  • System Integration: 11%
  • User Experience and Usability: 6%
  • Support and Maintenance: 6%
  • Contract Management: 4%
  • Innovation and Future Development: 3%
  • Desirable Requirements: 5%
  • price: 50%
Published award criteria (8)
  • Core Functionality: 15
  • System Integration: 11
  • User Experience and Usability: 6
  • Support and Maintenance: 6
  • Contract Management: 4
  • Innovation and Future Development: 3
  • Desirable Requirements: 5
  • Price: 50
What this means for your bid
  • Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · At the end of the 5 years initial contract period or after 5 years if the extension option is utilised
First published
25 Apr 2024, 15:43 BST
Last source update
8 Jul 2025, 15:09 BST
Award evaluation window
13 Mar 2025 – …
Authority reference
PROC/2324/154
FTS notice number
2025/S 000-038301
Classification (CPV)
Accounting machines and cash registersAccounting systemCanteen management servicesCatering servicesComputer facilities management servicesPoint of sale (POS) software packageSchool catering servicesSoftware package and information systems
Delivery area
Wales (UKL14)
Official registry OCID
ocds-h6vhtk-045534 Find a Tender

Publisher note: This tender will be run on eTenderwales Bravo Solution. In order to be considered for this tender you must submit via this portal. (WA Ref:153192)

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
13 Mar 2025, 14:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
13 Mar 2025, 14:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

10 Jun 2024 → 1 Sept 2025 · 5 dates
  1. Next notice expected
    10 Jun 2024, 00:00 BST
  2. Submission deadline
    13 Mar 2025, 14:00 GMT
  3. Bids opened
    13 Mar 2025, 14:00 GMT
  4. Notice published
    8 Jul 2025, 15:09 BST
  5. Contract starts
    1 Sept 2025, 00:00 BST

Notice history

5 events · 3 releases on Find a Tender · since 27 Jan 2025
  1. Published value updated to £500,000
    27 Jan 2025, 12:36 GMT
    was £300,000
  2. Status changed to active
    27 Jan 2025, 12:36 GMT
  3. Procurement method changed
    27 Jan 2025, 12:36 GMT
  4. Deadline published: 13 Mar 2025, 14:00 GMT
    27 Jan 2025, 12:36 GMT
  5. Status changed to complete
    8 Jul 2025, 15:09 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £398,3791 contract exc. VAT
Bids received 11 from SMEs
Contracts signed 1latest 26 Jun 2025
Awarded toValueDateStatus
Haven Systems LtdSME£398,379 †—Awarded

Contracts

  • Contract 038301-2025-PROC/2324/154-1 · Haven Systems LtdSME

    Signed
    26 Jun 2025
    Value
    £398,379
    Period
    … – 31 Aug 2030
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids · 1 electronic · 1 from abroad1——

Contracting authority & participating public bodies

Pembrokeshire County Council

Contracting authorityLocal CouncilRegional or local authorityEducation County Hall, Haverfordwest, Pembrokeshire, Wales, SA61 1TPContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High CourtReview body LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria