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Find a TenderAwardedContract details notice
Published 23 May 2025, 17:07 BST

Official UK procurement notice

Provision of a Platform used for the Isle of Wight Council's Wightcare Services

Official notice

Authority: Isle of Wight NHS Trust (Central government)

ServicesBelow threshold - open competitionBelow threshold
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: South East (UKJ34)
Published estimate£125,000≈ £42k / year · £150,000 inc. VAT · 1 value update17.5% above published estimate
Submissions closed 23 Jul 2025awarded 26 Sept 2025
Awarded to E.Novation UK Limited
Contract term 3 yrsends 31 Oct 2028 · up to 31 Oct 2030 with extensions · starts 1 Nov 2025

Re-procurement plannedProvision of Ground Maintenance services for Isle of Wight Council · tender expected

What is being bought

Published requirement description

The requirement is for a tele-alarm call handling platform that is fully digital. The Authorities Wightcare service is unique on the island as it provides a call handling service along with a Responder Service when people need the physical help of a person. Our Responder Services sets us apart from any other island based provider of services.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsPublished value£125,000
Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £125,000 exc. VAT · £150,000 inc. VAT
Delivery: South East
Extensions: Sole discretion of the Authority 12m + 12m
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: 55% Quality 5% Social Value 40% Price

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 May 2025, 17:07 BST
Last source update
9 Oct 2025, 12:51 BST
Authority reference
DN779425
FTS notice number
2025/S 000-034507
Latest notice
Contract details notice (UK7)
Classification (CPV)
IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area
South East (UKJ34)
Official registry OCID
ocds-h6vhtk-0524cb Find a Tender

How it was run

Official notice
Submission deadline
23 Jul 2025, 14:00 BST
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

www.iow.gov.uk ↗

Timeline

23 May 2025 → 1 Nov 2025 · 6 dates
  1. Planning notice published
    23 May 2025, 17:07 BST
  2. Market engagement
    7 Jun 2025, 00:59 BST

    It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.

    The Authority is engaging with potential suppliers to seek views and feedback to the information provided and questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of the platform and equipment used for our Wightcare Service.

    We need a tele-alarm call handling platform that is fully digital and has a range of equipment, such as fire alarms in the home or movement sensors (to name a few) that are compatible with the system and fully digital.

    It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.

  3. Tender notice published
    23 Jun 2025, 16:46 BST
  4. Submission deadline
    23 Jul 2025, 14:00 BST
  5. Latest notice published385 days ago
    9 Oct 2025, 12:51 BST
  6. Contract starts362 days ago
    1 Nov 2025

Notice history

8 events · 3 releases on Find a Tender · since 23 May 2025
  1. Preliminary market engagement notice published
    23 May 2025, 17:07 BST
    UK2
  2. Tender notice published
    23 Jun 2025, 16:46 BST
    UK4
  3. Published value published: £125,000
    23 Jun 2025, 16:46 BST
  4. Status changed to active
    23 Jun 2025, 16:46 BST
  5. Procurement method changed
    23 Jun 2025, 16:46 BST
  6. Deadline published: 23 Jul 2025, 14:00 BST
    23 Jun 2025, 16:46 BST
  7. Contract details notice published
    9 Oct 2025, 12:51 BST
    UK7
  8. Status changed to complete
    9 Oct 2025, 12:51 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £146,9271 contract exc. VAT
Contracts signed 1latest 26 Sept 2025
Awarded toValueDateStatus
E.Novation UK Limited£146,927 †—Awarded

Contracts

  • Provision of a Platform used for the Isle of Wight Council's Wightcare Services · E.Novation UK Limited

    Signed
    26 Sept 2025
    Value
    £146,927
    Period
    1 Nov 2025 – 31 Oct 2028
    Status
    active
    3 agreed KPIs: Response Times · Uptime / System availability · None
    • Response Times
    • Uptime / System availability
    • None

Contracting authority & participating public bodies

Isle of Wight Council

Contracting authorityPublic authority - sub-central government GB-PPON: PGYX-7387-YJXG County Hall, Newport, South East, PO30 1UDContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure