Find a TenderCancelledProcurement termination notice
Published 22 May 2025, 15:46 BST

Official UK procurement notice

Provision of an Income Management System & Associated Services

Official notice

Authority: Leicester City Council (Local council)

GoodsOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Software Packages & ERP (48) Delivery: UK
Published estimate£5,600,000≈ £2.8m / year · £6,720,000 inc. VAT · 1 value update
Submissions closed 20 Mar 2026
Next notice expected 13 Feb 2026
Contract term 2 yrsends 31 Jan 2029 · up to 31 Jan 2037 with extensions · starts 1 Feb 2027

What is being bought

Published requirement description

Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider.

As demonstrated during the Pre-Market Engagement exercise, there are suppliers capable of delivering all required services without the need for lotting. It is therefore anticipated that this approach will enable more streamlined integration and simplified contract management.

CPV: Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£5,600,000
Contract period: 1 Feb 2027 – 31 Jan 2029 (2 yrs) · up to 31 Jan 2037 with extensionsValue: £5,600,000 exc. VAT · £6,720,000 inc. VAT
Delivery: UKEligibility: SME eligibleVCSE eligible
Extensions: The initial term is 2 years with the option to extend for 2+2+2+2 years

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70.00%
  • Price: 30.00%
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Goods
Notice status
Cancelled
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA, CPTPP)
Recurring procurement
Unspecified in notice
First published
22 May 2025, 15:46 BST
Last source update
16 Apr 2026, 13:58 BST
Award evaluation window
Submission end – 24 Apr 2026
Authority reference
1055PCFIN
FTS notice number
2026/S 000-013616
Latest notice
Procurement termination notice (UK12)
Classification (CPV)
Software package and information systems
Delivery area
UK
Official registry OCID
ocds-h6vhtk-051ec3 Find a Tender
Review and risk notes
Risks

The Council have considered at an early stage the potential need for in-life contract modifications to incorporate flexibility into the Contract where appropriate and mitigating the risk of potentially unlawful modifications.

1.3.12 There are risks which may jeopardise the satisfactory performance of the Contract but, due to the nature of the risks, are unable to be addressed in the Contract as awarded. Where the relevant, conditions under Schedule 8 of the Act are satisfied, the modification of the Contract to remedy the identified risks would be treated as a permitted contract modification.

1.3.13 The potential risks are additional costs that come as a result of;

a. Chargeable upgrades or updates to the system

b. Professional services required for configuration, issue resolution, development, upgrades, tasks as yet unknown

c. Changes in hardware, required for regulatory purposes

d. Additional Chip and PIN devices

e. Additional licence costs

f. Additional Merchant IDs

g. Local Government Reorganisation ('LGR') may occur during the Term and this may result in, without limitation:

(i) the restructuring or alteration of the Council's administrative boundaries;

(ii) the dissolution, merger or transfer of the Council's functions, powers or responsibilities;

(iii) the aggregation and/or disaggregation of functions, services, systems or contracts with another organisation or organisations.

The parties acknowledge that LGR is a potential known risk that may affect the Services and agree to work in good faith and co-operation to mitigate the effects of any LGR during the Term.

In the event that LGR takes place the Council may at its sole discretion undertake one or more of the following actions:

(i) utilise existing framework agreements or establish new frameworks, services arrangement in relation to the Services.

(ii) transfer, assign or novate the Contract so as to reflect any new successor organisation, without prejudice to relevant clauses detailed in Appendix D The Contract Terms.

(iii) amend or modify Appendix D The Contract Terms to reflect the new operational requirements arising from LGR in compliance with Schedule 8 Procurement Act 2023

(iv) terminate the agreement in accordance with Appendix D The Contract Terms

These risks cannot be managed as part of the procurement process but if they were to materialise dialogue/negotiation would need to take place and any changes to the contract agreed by formal change control under the contract.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
20 Mar 2026, 10:00 GMT
Clarification deadline
2 Mar 2026, 10:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Tenders must be submitted electronically via the ProContract Due North portal at: procontract.due-north.com/Advert ↗

Tenders may be submitted at any time prior to the closing date and time. Suppliers are

strongly advised not to leave submission until the final moments, as uploading completed

tender documentation may take a significant amount of time.

The portal will automatically apply a server timestamp (GMT) at the point of submission.

Any Tender submitted after the closing date and time of 10:00am on 20 March 2026 will

not be considered.

Timeline

22 May 2025 → 1 Feb 2027 · 9 dates
  1. Planning notice published
    22 May 2025, 15:46 BST
  2. Market engagement
    7 Jun 2025, 00:59 BST

    Please note this is a Preliminary Market Engagement, it is not a formal invitation to tender.

    Suppliers must complete a questionnaire and submit the responses by 6th June 2025.

    To enhance our understanding of the solutions currently available in the market and in addition to the submitted questionnaire, we may invite suitable suppliers who meet the essential requirements identified in the PME document to deliver an overview presentation of their solution and its functionality.

    For more information regarding the process, you can access the PME document by following this link:

    procontract.due-north.com/Advert ↗

  3. Tender notice published258 days ago
    13 Feb 2026, 16:39 GMT
  4. Next notice expected257 days ago
    13 Feb 2026, 23:59 GMT
  5. Clarification questions by241 days ago
    2 Mar 2026, 10:00 GMT
  6. Submission deadline223 days ago
    20 Mar 2026, 10:00 GMT
  7. Latest notice published196 days ago
    16 Apr 2026, 13:58 BST
  8. Award decision expected by187 days ago
    24 Apr 2026, 23:59 BST
  9. Today
    29 Oct 2026
  10. Contract startsin 94 days
    1 Feb 2027

Notice history

12 events · 5 releases on Find a Tender · since 22 May 2025
  1. Preliminary market engagement notice published
    22 May 2025, 15:46 BST
    UK2
  2. Pipeline notice published
    27 Jan 2026, 14:51 GMT
    UK1
  3. Published value published: £5,600,000
    27 Jan 2026, 14:51 GMT
  4. Status changed to planned
    27 Jan 2026, 14:51 GMT
  5. Procurement method changed
    27 Jan 2026, 14:51 GMT
  6. Tender notice published
    13 Feb 2026, 16:39 GMT
    UK4
  7. Status changed to active
    13 Feb 2026, 16:39 GMT
  8. Deadline published: 16 Mar 2026, 10:00 GMT
    13 Feb 2026, 16:39 GMT
  9. Tender notice published
    6 Mar 2026, 17:09 GMT
    UK4
  10. Deadline moved to 20 Mar 2026, 10:00 GMT
    6 Mar 2026, 17:09 GMT
    +4 days · was 16 Mar 2026, 10:00 GMT
  11. Procurement termination notice published
    16 Apr 2026, 13:58 BST
    UK12
  12. Status changed to complete
    16 Apr 2026, 13:58 BST
Published amendments (1)

The Council has received a number of clarification questions regarding the published tender documents for the Provision of an Income Management Solution and Associated Services. To allow sufficient time to provide comprehensive responses, the Council is extending: The deadline for the Council to issue responses to clarification questions and the tender submission deadline. The updated indicative p…

Routine re-releases (5)
  • 2026-01: 1 release · 27 Jan 2026
  • 2025-05: 1 release · 22 May 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded toValueDateStatus
supplier not published—16 Apr 2026CancelledTwo bids were submitted to this tender in total. The tender evaluation process identified that one of the submitted bids exceeded the budget set out by the Council, and were therefore rejected as per the published Request for Quote. The second submitted bid failed to meet the mandatory requirements and were therefore rejected as per the published Request for Quote. As such, completing the tender process currently is not possible. As a result, it has not been possible to proceed with contract award. The decision has therefore been taken to abandon the current procurement process, with the intention to direct award.

Contracting authority & participating public bodies

Leicester City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PXRT-5737-VBQD City Hall, 115 Charles Street, Leicester, East Midlands, LE1 1FZContact name, email, phone

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

  • Procurement termination notice tenderProcurement termination noticeUK12Procurement termination notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender