Official UK procurement notice
Provision of Independent Health Complaints Advocacy Service
Authority: London Borough of Brent (Local council)
What is being bought
Published requirement descriptionThis tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS).
The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution.
The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed.
The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative.
Contract Start Date: 1 April 2027
Contract End Date: 31 March 2030
Possible Extension up to 2 years
CPV: Social work and related services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£300,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (3)
- Quality
- Price
- Social Value
No conditions of participation were published on the notice; check the tender documents.
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
- Turnover usually expected at this size: about £199,818 (twice the annual value).
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How London Borough of Brent buys Social work and related services (CPV 8530), and who usually turns up
London Borough of Brent’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Social work and related services (CPV 8530) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Greater London.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 28 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0% / 22%
2–367% / 30%
4–60% / 32%
7+33% / 16%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate40% / 42%
Within ±2%40% / 53%
Above estimate20% / 5%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 8530Published estimate£300k
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid29%
2–331%
4–613%
7+27%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 26 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£276k–£298k
Estimate£300k
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| Coram VoiceEarlier contract | Advocacy & Independent Visitor Servicestarted Sept 2026 | — | £398k | Matched as the earlier contract |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
Barnardo'sLarge | £167m83 awards in 36m · last this month | 31 live · £87m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=38 |
POhWERLarge | £13m9 awards in 36m · last 4 months ago | 5 live · £6.3m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=10 |
| £7.8m12 awards in 36m · last 4 months ago | 4 live · £4.5m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 3% below n=8 | |
| £7.9m12 awards in 36m · last 10 months ago | 4 live · £6.3m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 5% below n=5 | |
Advocacy for AllLarge | £371k1 awards in 36m · last 7 months ago | 2 live · £2.3m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 15% below n=1 |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
What this replaces i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
46% title match.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
46% title match.
A past supplier may not bid again.
The prior contract this notice most likely re-tenders · matched by title and category (46% title match), the holder is not guaranteed to re-bid
Advocacy & Independent Visitor Service — held by Coram Voice; no contract end date published.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Below threshold
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 11 Sept 2026, 15:04 BST
- Last source update
- 23 Oct 2026, 15:51 BST
- Authority reference
ASCH-2627-006- FTS notice number
2026/S 000-100678- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06f851Find a Tender
How to participate & submission route
Official notice Submit via ProContract (Due North)- Requests to participate (first stage)
- —
- Tender submission deadline
- 23 Nov 2026, 13:00 GMT
- Clarification deadline
- 16 Nov 2026
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
Link to opportunity: procontract.due-north.com/Advert ↗
Timeline
11 Sept 2026 → 1 Apr 2027 · 7 dates- Planning notice published45 days ago11 Sept 2026, 15:04 BST
- Market engagement21 days ago5 Oct 2026, 23:59 BST
The Council will be running a market engagement event to inform suppliers of the upcoming opportunity. The event is scheduled for 6 October 2026 will begin at 10.30am and be delivered online via Microsoft Teams.
Suppliers interested in attending the market engagement should express an interest in the opportunity to be sent a message from the Council requesting information on attendees. Please express an interest no later than 5pm, 5 October 2026 in order to receive the invitation link via the messaging facility on the London Tenders Portal.
Link to opportunity: procontract.due-north.com/Advert ↗
- Next notice expected13 days ago13 Oct 2026, 23:59 BST
- Tender notice published3 days ago23 Oct 2026, 15:51 BST
- Today26 Oct 2026
- Clarification questions byin 20 days16 Nov 2026
- Submission deadlinein 28 days23 Nov 2026, 13:00 GMT
- Contract startsin 156 days1 Apr 2027, 00:00 BST
Notice history
5 events · 2 releases on Find a Tender · since 11 Sept 2026- Preliminary market engagement notice published11 Sept 2026, 15:04 BSTUK2
- Tender notice published23 Oct 2026, 15:51 BSTUK4
- Status changed to active23 Oct 2026, 15:51 BST
- Procurement method changed23 Oct 2026, 15:51 BST
- Deadline published: 23 Nov 2026, 13:00 GMT23 Oct 2026, 15:51 BST
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender