Provision of the vehicle licensing, inspection services and an end-to-end information technology system contract (RAM) to TPH

Contracts

• The Provision of Vehicle Licensing and Inspection Services and an End to End Information Technology System to the Public Carriage Office · NSL Limited

  Signed

  13 Feb 2012

  Value

  £9,116,230

  Period

  … – 28 Feb 2025

  Status

  active

  • Change Nature and extent of the modifications (with indication of possible earlier changes to the contract): The modification to which this notice relates is for an extension of time for a period of up to twelve months following the expiry of the Contract on 28 February 2024. This extension is to continue the provision of the current Taxi and Private Hire licensing system, ensuring continuity by Transport for London to meet its statutory obligations as a Licensing Authority. This is an extension of the time only for a period to allow time for the new system to go live., Need for additional works, services or supplies by the original contractor/concessionaire: The extension to the Contract has become necessary because the Replacement Contract is in its implementation phase and the new Technology System is not yet fully operational due to the complexities of the requirements. Given the Replacement Contract is already in place, re-procurement of an interim service provider would cause significant inconvenience and substantial duplication of costs for the Contracting Authority in respect of: 1) the costs of a another system for a short period of time, which would become redundant once the Replacement Contract becomes operational, and 2) the costs of additional resources that would be required, while substantial internal resources are already dedicated to ensuring the Replacement Contract is implemented as soon as possible. Furthermore due to the technical design requirements there is significant and highly complex data migration requirements (including application of data transformation rules and data cleansing routines) for all current and historical system, operational and transactional records (circa 2 million records), related metadata, audit data, documents, images, call scripts, business processes into a fully operational, functional, fully tested, and a mapped target database and data model with integrated document and image storage. In addition, there will be Development, testing and the implementation of 25+ business critical system data interfaces (internal and external) and many of which require essential and extensive 3rd party engagement and collaboration over long periods of development, configuration and testing to ensure full functionality and full integration into service system. For these technical reasons a change in contractor cannot be made in an interim period and an additional re-procurement and implementation of a new interim system solution will be a minimum of 24 months.

Dispute resolution & review bodies

• High Court, Royal Counrts of Justice LondonReview body London