Find a TenderAwarded without competition

Published 21 Jul 2025, 09:30 BST

Official UK procurement notice

Provision of Ticketing Retailing Equipment and Support Services at station locations.

Authority: Northern Trains Ltd (Public body)

ServicesAward procedure without prior publication of a call for competition

Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Transport Equipment & Vehicles (34)Repair & Maintenance (50) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)

Budget not disclosedValue not published

Awarded 31 Jul 2025no call for competition

Awarded to Fujitsu Services Ltd2 awards

What is being bought

Published requirement description

Extension to the current agreement for the Provision of Ticketing Retailing Equipment 'STARdesktop' and Support Services at station locations from 1st April 2026 until December 2026.

CPV: Railway equipment · Repair, maintenance and associated services related to railways and other equipment · Ticket-issuing machines

The lotProcurement structure

single lot · no lot value published

Lot #1Extension to the current agreement for the Provision of Ticketing Retailing Equipment…Awarded

Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services at station locations from 1st April 2026 until December 2026.

This includes over 200 STARdesktop devices across 159 ticket offices for the issuing of tickets, railcards, reservations, staff discounts and journey planning information to customers of the railway

On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARdesktop and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.

Delivery: North East, North West, Yorkshire & Humber

30144200 Ticket-issuing machines 34940000 Railway equipment

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 21 Jul 2025, 09:30 BST
Last source update: 1 Aug 2025, 10:37 BST
FTS notice number: 2025/S 000-045091
Classification (CPV): Railway equipmentRepair, maintenance and associated services related to railways and other equipmentTicket-issuing machines
Delivery area: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
Official registry OCID: ocds-h6vhtk-056293 Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights
Published justification: Award a contract directly as this approach is allowed under the UCR's where restrictions on the use of IPR do not trigger a requirement to conduct a new OJEU-compliant tender process.
We believe in this circumstance the following is applicable:
There are grounds where NTL as public body could award a subsequent contract to a third party using the exemptions in Regulation 50 of the UCR. This exemption is provided for under the UCR Regulation 50(1)(c) which allows Utilities to award a contract where the works, supplies or services can be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement
The works, supplies or services can only be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Contracts signed 2latest 31 Jul 2025

Awarded to	Value	Date	Status
Fujitsu Services Ltd	—	—	Awarded

1 further award records carry no date or value.

Contracts

Contract 045091-2025-1 · Fujitsu Services Ltd
Signed
31 Jul 2025
Value
—
Status
active
Contract 041487-2025-1 · supplier not published
Signed
10 Jul 2025
Value
—
Status
active

Contracting authority & participating public bodies

NORTHERN TRAINS LIMITED

Contracting authorityPublic bodyRailway services GB-COH: 03076444 George Stephenson House, York, Yorkshire & Humber, YO16JTContact name, email, phone

Dispute resolution & review bodies

Department for TransportReview body London

Bidders & participating suppliers

1 commercial party on the notice

Fujitsu ServicesAwarded supplierGB-COH: 0096056 Bracknell, South East

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.