Find a TenderClosed
Published 20 Oct 2023, 11:06 BST

Official UK procurement notice

Provision of Torfaen Alarms Monitoring Services

Official notice

Authority: Torfaen County Borough Council (Local council)

ServicesOpen procedure
Published estimate£728,000≈ £364k / year
Submissions closed 20 Nov 2023
Contract term 2 yrsends 31 Mar 2026 · extension options published · starts 1 Apr 2024

What is being bought

Published requirement description

Torfaen County Borough Council are seeking tenders from alarm monitoring receiving centres (ARC’s) for the delivery of alarm monitoring services supporting our community lifeline system and assistive technology provisions.

CPV: Alarm systems · Alarm-monitoring services · Call centre · Health and social work services

The lotProcurement structure

single lot · no lot value published
Lot #1Renewal 2 yrs
Contract period: 1 Apr 2024 – 31 Mar 2026 (2 yrs)
Delivery: Wales · Torfaen
Extensions: There is an option to extend the contract for a further period of up to 36 months in totalVariant bids: not allowed

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
20 Oct 2023, 11:06 BST
Last source update
20 Oct 2023, 11:06 BST
Award evaluation window
20 Nov 2023 – …
Authority reference
T.4544
FTS notice number
2023/S 000-030996
Classification (CPV)
Alarm systemsAlarm-monitoring servicesCall centreHealth and social work services
Delivery area
Wales (UKL16)
Official registry OCID
ocds-h6vhtk-040d9d Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

As stated in the procurement documents

Publisher note: NOTICE The tender and all supporting documentation are only available from the Proactis Supplier Portal, which can be directly accessed following registration. NB: Tender information and any questions and answers relating to the tender will only be available directly from the portal and will not be communicated by any other means. Tender submissions will only be accepted via the portal and not by any other means unless otherwise agreed in writing by the Council. E-Tender access information: — Go to https://supplierlive.proactisp2p.com/Account/Login You can access the opportunity by completing the following steps: If you have not already signed-up to the Proactis Supplier Portal, click "Signup", complete the required information and then click "Register". — Registration should only be performed once for each Organisation. — If you think that someone in your Organisation may have already registered on this Portal then you must not register again. — Please contact the Primary Contact in order to arrange access to the Portal. An activation email will be sent to the email address of your primary contact. Click on the link contained within the email to activate your account. Sign into the Proactis Supplier Portal by entering your Login Name that you previously provided. Enter the temporary password that was provided in the activation e-mail. Complete the Self Registration/Organisation Details. Click the < and > arrows to move from page to page; on page 8, create a new password. Click "Complete Registration" Click on the Red Box marked "Opportunities", type Torfaen in the box at the top of the page called "Search by customer reference, title or customer name..." and click "Search" Identify the Opportunity with the title of “T.4533- Provision of Torfaen Alarms Monitoring Services ” and click the White Arrow in a Blue Circle on the right-hand side of the line. Click "Register Interest" Then click the Telescope button on the left-hand side of the page, then enter "Torfaen" in the box at the top of the page called "Search by customer reference, title or customer name... and click "Search". You will now see that the “T.4533- Provision of Torfaen Alarms Monitoring Services “Opportunity has now changed to Private. Click the White Arrow in a Blue Circle. It is recommended that you read the information provided in the documents that can be found if you click the line marked "Request Documents" before attempting to answer any of the questions. (WA Ref:135731)

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN, CY
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
20 Nov 2023, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en, cy
Bid validity
180 days from the deadline
Bids opened
20 Nov 2023, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

20 Oct 2023 → 1 Apr 2024 · 4 dates
  1. Notice published
    20 Oct 2023, 11:06 BST
  2. Submission deadline
    20 Nov 2023, 12:00 GMT
  3. Bids opened
    20 Nov 2023, 12:00 GMT
  4. Contract starts
    1 Apr 2024, 00:00 BST

Contracting authority & participating public bodies

Torfaen County Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Civic Centre, Pontypool, Wales, NP4 6YBContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The High CourtReview body London

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria