Official UK procurement notice
Provision on Tenant Satisfaction Measures (TSM)
Authority: Together Housing Association (Housing)
What is being bought
Published requirement descriptionTogether Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh ↗.
The communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023.
Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th June 2030.
The Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results interpretation within the boundaries of THA and the Regulator, and to conduct all market research within the Code of Conduct of the Market Research Society (MRS).
- The authority expects to re-tender this requirement around 13 May 2026, 00:59 BST.
CPV: Customer satisfaction survey · Customer survey services · Market and economic research; polling and statistics · Survey services
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Simple description: Award criteria will detailed within the ITT documents
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 13 May 2026
- First published
- 29 Jan 2026, 13:28 GMT
- Last source update
- 6 Jul 2026, 16:21 BST
- Award evaluation window
- Submission end – 5 May 2026
- FTS notice number
2026/S 000-008048- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-06120bFind a Tender
How it was run
Official notice- Submission deadline
- 6 Mar 2026, 17:00 GMT
- Clarification deadline
- 13 Feb 2026, 23:59 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Submission are to be submitted electronically at in-tendhost.co.uk/together-housing/asp… ↗
Timeline
29 Jan 2026 → 6 Jul 2026 · 8 dates- Tender notice published271 days ago29 Jan 2026, 13:28 GMT
- Clarification questions by255 days ago13 Feb 2026, 23:59 GMT
- Submission deadline235 days ago6 Mar 2026, 17:00 GMT
- Award decision expected by174 days ago5 May 2026, 23:59 BST
- Assessment summaries sent167 days ago13 May 2026, 00:00 BST
- Standstill ends157 days ago22 May 2026, 23:59 BST
- Contract starts118 days ago1 Jul 2026, 00:00 BST
- Latest notice published113 days ago6 Jul 2026, 16:21 BST
Notice history
5 events · 3 releases on Find a Tender · since 29 Jan 2026- Tender notice published29 Jan 2026, 13:28 GMTUK4
- Contract award notice published13 May 2026, 16:50 BSTUK6
- Status changed to complete13 May 2026, 16:50 BST
- Contract signature expected1 Jun 2026, 23:59 BSTscheduled
- Contract details notice published6 Jul 2026, 16:21 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| The Leadership Factor Ltd1 Jul 2026 – 30 Jun 2028 · up to 30 Jun 2030Extensions: 2 x 12 months extension options | £500,000 inc. VAT | 5 May 2026 | Awarded |
Contracts
Contract 1 · The Leadership Factor Ltd
- Signed
- 1 Jul 2026
- Value
- £500,000 inc. VAT
- Period
- 1 Jul 2026 – 30 Jun 2028 · up to 30 Jun 2030 with extensions
- Status
- active
- Extensions
- 2 x 12 months extension options
3 agreed KPIs: System availability (uptime) if a dashboard is provided · On time delivery of reports · Adequate sample size and distribution
- System availability (uptime) if a dashboard is provided, System available 99% of the time
- On time delivery of reports, All reports completed and issued on time no less than 99% of the time
- Adequate sample size and distribution, Prescribed sample size and distribution (geographic, age, property type, etc.) completed according the census data provided by Together Housing
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6final-stage tenders · 8 at stage one | 6 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- The Leadership Factor (t/a TLF Research)Awarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Tender documents can be viewed and downloaded by registering as a supplier on our In-tend Portal using the above link.
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender