Official UK procurement notice
R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions
Authority: Kettering General Hospital NHS Foundation Trust (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionTo ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier. This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog. The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.
CPV: IT services: consulting, software development, Internet and support · Patient-administration system
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 3 Jun 2025, 09:07 BST
- Last source update
- 20 Jun 2025, 15:09 BST
- Authority reference
W189676- FTS notice number
2025/S 000-034123- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-052b2cFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
3 Jun 2025 → 1 Apr 2026 · 5 dates- Planning notice published3 Jun 2025, 09:07 BST
- Latest notice published20 Jun 2025, 15:09 BST
- Market engagement31 Jul 2025, 23:59 BST
a. Identify potential suppliers through market research and supplier mapping b. Request for information (RFI) to gauge supplier interest and capabilities. c. Supplier co-design workshops and Q&A sessions.
- Tender notice expected8 Aug 2025, 23:59 BST
- Contract starts210 days ago1 Apr 2026, 00:00 BST
Notice history
3 events · 3 releases on Find a Tender · since 3 Jun 2025- Pipeline notice published3 Jun 2025, 09:07 BSTUK1
- Preliminary market engagement notice published20 Jun 2025, 12:35 BSTUK2
- Preliminary market engagement notice published20 Jun 2025, 15:09 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Guy's and St Thomas' NHS Foundation TrustContracting authorityPublic authority - central government
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender