Official UK procurement notice
RBGKEW1447 - Face to face membership sales services
Authority: Royal Botanic Gardens, Kew (Public body)
What is being bought
Published requirement descriptionWe are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition.
We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans.
For more information about this opportunity, please visit the Delta eSourcing portal at:
www.delta-esourcing.com/tenders/UK-UK-Richmo… ↗
To respond to this opportunity, please click here:
- How the procedure runs: Stage 1: Selection This stage will be a questionnaire that will be used to shortlist a maximum of 5 suppliers to be invited to submit a tender in Stage 2 of the process Stage 2: Tendering the 5 shortlisted suppliers will be required to submit a written response to the specification Stage 3: Clarifications Stage 4: Presentations All suppliers invited to submit a tender will be invited to presentation stage Stage 5: Preferred Supplier The highest scoring supplier using the methodology detailed in the ITT will be identified as the preferred supplier Stage 6: Standstill
CPV: Recruitment services
The lotProcurement structure
single lot · value publishedLot #1CancelledRenewalPublished value£280,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (7)
- Staffing: Account Management, Training and staff management: 15%
- Innovative Sales Generation: 20%
- Collaboration with a customer organisation: 15%
- Additional work within the contract: 10%
- Membership sales methods: 10%
- Equality Diversity & Inclusion: 10%
- Table of rates: 20%
Published award criteria (7)
- Staffing: Account Management, Training and staff management
- Innovative Sales Generation
- Collaboration with a customer organisation
- Additional work within the contract
- Membership sales methods
- Equality Diversity & Inclusion
- Table of rates
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Unspecified in notice
- First published
- 11 Jun 2025, 12:05 BST
- Last source update
- 23 Jul 2025, 15:29 BST
- Award evaluation window
- Submission end – 15 Oct 2025
- FTS notice number
2025/S 000-031488- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-054697Find a Tender
- How it runs
Stage 1: Selection
This stage will be a questionnaire that will be used to shortlist a maximum of 5 suppliers to be invited to submit a tender in Stage 2 of the process
Stage 2: Tendering
the 5 shortlisted suppliers will be required to submit a written response to the specification
Stage 3: Clarifications
Stage 4: Presentations
All suppliers invited to submit a tender will be invited to presentation stage
Stage 5: Preferred Supplier
The highest scoring supplier using the methodology detailed in the ITT will be identified as the preferred supplier
Stage 6: Standstill
How it was run
Official notice- Requests to participate (first stage)
- 8 Jul 2025, 13:00 BST
- Submission deadline
- 8 Jul 2025, 13:00 BST
- Clarification deadline
- 2 Jul 2025, 00:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
11 Jun 2025 → 1 Nov 2025 · 6 dates- Tender notice published11 Jun 2025, 12:05 BST
- Clarification questions by2 Jul 2025, 00:59 BST
- Submission deadline8 Jul 2025, 13:00 BST
- Latest notice published23 Jul 2025, 15:29 BST
- Award decision expected by380 days ago15 Oct 2025, 00:59 BST
- Contract starts363 days ago1 Nov 2025
Notice history
3 events · 2 releases on Find a Tender · since 11 Jun 2025- Tender notice published11 Jun 2025, 12:05 BSTUK4
- Procurement termination notice published23 Jul 2025, 15:29 BSTUK12
- Status changed to cancelled23 Jul 2025, 15:29 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 21 Jul 2025 | CancelledTender Notice was viewed by a lot of suppliers but we did not receive many PSQ submissions. Specification is being reviewed and updated and we intend to re-advertise the opportunity in the Autumn of 2025 |
Contracting authority & participating public bodies
Official documents & specifications (5)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications
- Bidding documents and specifications
- Technical specifications All tender documents can be viewed and downloaded from our tendering portal. You will need to register an account to be able to do this.
Notices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender