Request for Information (RFI) - Auto Translation and Transcription Service

The Home Office is undertaking a Request for Information to improve its understanding of the current market for translation, transcription and interpretation technologies and services.

The Home Office wishes to understand the maturity, capability, delivery considerations, constraints and limitations associated with solutions that may support operational processes across the Migration and Borders system.

The exercise will explore capabilities relating to:

speech-to-speech interpretation;

speech-to-text transcription;

text-to-text translation;

recording, auditability and evidential traceability;

accessibility;

mobile and low-connectivity operation;

security, hosting and data residency;

integration with existing services, platforms and major cloud environments; and

solution governance, quality assurance and human-review workflows.

Suppliers will be invited to assess their current capabilities against representative operational scenarios covering formal interviews and hearings, operational and field conversations, and customer contact and correspondence.

This exercise builds upon previous market-engagement activity and seeks updated information reflecting current market capabilities, service offerings and product maturity.

This notice and the associated Request for Information are for information-gathering and market-understanding purposes only. They do not constitute a tender, request for a binding offer or commitment by the Home Office to undertake a procurement or award a contract. Any future procurement would be subject to separate approvals and the applicable procurement process.

The estimated value range provided is indicative only and has been included for market-engagement purposes. No procurement has been approved at this stage. Should a future procurement be undertaken, the estimated value will be reviewed and updated to reflect the prevailing requirement, scope, funding position and market conditions.