Official UK procurement notice
Security Patrol and Response
Authority: THAMES WATER UTILITIES LIMITED
What is being bought
Published requirement descriptionThames Water intends to award an Agreement to a single supplier for a dedicated security patrol and response service to improve our protective security, particularly for our critical assets, and ensure compliance with associated industry regulations such as SEMD (Security & Emergency Measures Direction) and PSG (Protective Security Guidance). To ensure compliance, we are required to patrol our critical assets and have sufficient planned
response for incidents, and resource must be trained to respond to worst case scenarios.
The scope will include a dedicated 24/7 service to provide: a) Proactive patrols and inspections of our sites to provide security presence and check for perimeter vulnerabilities; and b) Reactive rapid response to alarms and incidents, and providing security support for police and frontline staff where needed. The successful supplier will need to provide appropriate vehicles, communications and response equipment, and officers that are
adequately trained in incident response, enhanced physical intervention, conflict management, etc. The supplier will also need to coordinate their staff/vehicles across our region (London & Thames Valley) with appropriate route planning to ensure our needs and SLAs are met. Reactive response requirements will be communicated to the Supplier by our Alarm Monitoring Centre (AMC).
Our key priorities and expectations for this agreement include: Security Resilience & Assurance to improve protection of our sites and more capable response to alarms/incidents; Compliance with SEMD & PSG regs; Health, Safety & Wellbeing focus with increased protection for our staff against public threats/abuse; and Value for Money to demonstrate to OFWAT in line with our PR24 submission, and reducing the cost of damage/loss from security breaches.
- The authority expects to re-tender this requirement around 1 Jul 2033, 23:59 BST.
- How the procedure runs: Suppliers' PSQ submissions will be scored and shortlisted in accordance with the criteria set out within the PSQ documentation, and the suppliers that are shortlisted will be invited to submit a proposal in response to the ITN. After tenders have been submitted, evaluated and negotiated, the successful supplier will be awarded according to the percentage weightings and criteria set out in the ITN Process document. Full details of the process that will be followed are provided within the PSQ and ITN documents.
CPV: Security services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Framework period
- 3 yrs · up to 8 yrs from 1 Jul 2025
Published description of the framework
Suppliers that are shortlisted from the PSQ stage will be invited to submit a proposal in response to the ITN, including details of the pricing they are submitting. After tenders have been submitted, evaluated and negotiated, the successful supplier will be awarded according to the percentage weightings and criteria set out in the ITN Process document. Full details of the process that will be followed are provided within the PSQ and ITN documents.
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£72,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 55%
- Commercial: 45%
Published award criteria (2)
- Technical
- Commercial
- Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 55 of 100: the paper moves it further than the discount.
- “Security Patrol and Response” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Jul 2033
- First published
- 20 Mar 2025, 09:37 GMT
- Last source update
- 30 Jul 2025, 12:07 BST
- Award evaluation window
- Submission end – 27 Jun 2025
- Authority reference
FA2228- FTS notice number
2025/S 000-010304- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04ef77Find a Tender
- How it runs
Suppliers' PSQ submissions will be scored and shortlisted in accordance with the criteria set out within the PSQ documentation, and the suppliers that are shortlisted will be invited to submit a proposal in response to the ITN.
After tenders have been submitted, evaluated and negotiated, the successful supplier will be awarded according to the percentage weightings and criteria set out in the ITN Process document. Full details of the process that will be followed are provided within the PSQ and ITN documents.
How it was run
Official notice- Requests to participate (first stage)
- 14 Apr 2025, 10:00 BST
- Appointment period ends
- 14 Apr 2025, 10:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
To gain access for this procurement exercise, please click on the link below, and provided the requested details. You will then be given access.
Timeline
20 Mar 2025 → 11 Aug 2025 · 7 dates- Tender notice published20 Mar 2025, 09:37 GMT
- Admission / appointment period endsperiod end, not a bid countdown14 Apr 2025, 10:00 BST
- Award decision expected by27 Jun 2025, 23:59 BST
- Contract starts1 Jul 2025, 00:00 BST
- Assessment summaries sent30 Jul 2025, 00:00 BST
- Latest notice published30 Jul 2025, 12:07 BST
- Standstill ends11 Aug 2025, 23:59 BST
Notice history
5 events · 3 releases on Find a Tender · since 20 Mar 2025- Tender notice published20 Mar 2025, 09:37 GMTUK4
- Tender notice published25 Mar 2025, 10:38 GMTUK4
- Contract award notice published30 Jul 2025, 12:07 BSTUK6
- Status changed to complete30 Jul 2025, 12:07 BST
- Contract signature expected12 Aug 2025, 23:59 BSTscheduled
Published amendments (1)
Please note this is not a Framework Agreement, but is a Term Services agreement, and the notice has been changed to reflect this.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| First Response Group Ltd12 Aug 2025 – 10 Aug 2028 · up to 10 Aug 2033Extensions: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years. · Options: The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document. | £72,000,000 inc. VAT | 30 Jul 2025standstill to 11 Aug 2025 | Standstill |
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- FIRST RESPONSE GROUP LTDFramework contractor
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender