Official UK procurement notice
Send Disagreement Resolution and Mediation Services
Authority: London Borough of Hillingdon (Local council)
What is being bought
Published requirement descriptionThe London Borough of Hillingdon is seeking an experienced provider to deliver SEND Disagreement Resolution and Mediation Services.
This service provides independent disagreement resolution and mediation services to young people, parents and carers of young people with Special Educational Needs and Disabilities (SEND) in accordance with the Children and Families Act 2014, the SEND Regulations 2014 and the SEND Code of Practice 2015 (and any related legislative changes, statutory guidance or recognised as best practice introduced during the Contract Period).
The contract will be let for 8 years with an annual review built into contract management.
The estimated contract value over the eight-year term is £556,800.
This may be increased or decreased if the Council's requirement changes. Any future change would be subject to formal variation in accordance with contract terms.
The tender will be run under Competitive Flexible Procedure and participants will be required to meet the criteria of Stage 1 before being invited to Stage 2
- How the procedure runs: The London Borough of Hillingdon is seeking an experienced provider to deliver SEND Disagreement Resolution and Mediation Services. This service provides independent disagreement resolution and mediation services to young people, parents and carers of young people with Special Educational Needs and Disabilities (SEND) in accordance with the Children and Families Act 2014, the SEND Regulations 2014 and the SEND Code of Practice 2015 (and any related legislative changes, statutory guidance or recognised as best practice introduced during the Contract Period). The contract will be let for 8 years with an annual review built into contract management. The estimated contract value over the eight-year term is £556,800. This may be increased or decreased if the Council's requirement changes. Any future change would be subject to formal variation in accordance with contract terms. The tender will be conducted using the Competitive Flexible Procedure and participants will be required to meet the criteria of Stage 1 before being invited to Stage 2
CPV: Health and social work services
The lotProcurement structure
single lot · value publishedLot #1Published value£556,800
- Economic & financial standing
To qualify at Stage One to be shortlisted and invited to bid at Stage Two:
Bidders must demonstrate that they have the economic and financial standing necessary to deliver the contract. To satisfy this requirement, bidders must meet both of the following criteria:
Have achieved a minimum annual turnover of £139,200, equivalent to 200% of the annual contract value, in each of the last two accounting periods; and
Achieve an Impact of Supplier Failure Score of 51 or above as determined by a financial assessment undertaken through Dun & Bradstreet.
Where a bidder does not meet either the minimum turnover requirement and/or the required Dun & Bradstreet score, the Council reserves the right to undertake a further financial assessment to determine the bidder's financial capacity to perform the contract as detailed in the ITT.
- Technical & professional ability
To qualify at Stage One to be shortlisted and invited to bid at Stage Two:
Bidders are required to submit one recent reference demonstrating a minimum of two years' experience delivering services of a similar scale and nature to this requirement for a local authority (of a minimum 100 referrals annually). The reference must be available for the Council to contact from 3rd August to 16th August 2026 for verification purposes.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: Quality submissions will be evaluated and scored at Stage 2 of the procurement process.
- Price: Price submissions will be evaluated and scored at Stage 2 of the procurement process.
- Economic & financial standing
To qualify at Stage One to be shortlisted and invited to bid at Stage Two:
Bidders must demonstrate that they have the economic and financial standing necessary to deliver the contract. To satisfy this requirement, bidders must meet both of the following criteria:
Have achieved a minimum annual turnover of £139,200, equivalent to 200% of the annual contract value, in each of the last two accounting periods; and
Achieve an Impact of Supplier Failure Score of 51 or above as determined by a financial assessment undertaken through Dun & Bradstreet.
Where a bidder does not meet either the minimum turnover requirement and/or the required Dun & Bradstreet score, the Council reserves the right to undertake a further financial assessment to determine the bidder's financial capacity to perform the contract as detailed in the ITT.
- Technical & professional ability
To qualify at Stage One to be shortlisted and invited to bid at Stage Two:
Bidders are required to submit one recent reference demonstrating a minimum of two years' experience delivering services of a similar scale and nature to this requirement for a local authority (of a minimum 100 referrals annually). The reference must be available for the Council to contact from 3rd August to 16th August 2026 for verification purposes.
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 15 Apr 2026, 15:46 BST
- Last source update
- 6 Jul 2026, 12:30 BST
- Award evaluation window
- Submission end – 4 Jan 2027
- FTS notice number
2026/S 000-063170- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-068358Find a Tender
- How it runs
The London Borough of Hillingdon is seeking an experienced provider to deliver SEND Disagreement Resolution and Mediation Services.
This service provides independent disagreement resolution and mediation services to young people, parents and carers of young people with Special Educational Needs and Disabilities (SEND) in accordance with the Children and Families Act 2014, the SEND Regulations 2014 and the SEND Code of Practice 2015 (and any related legislative changes, statutory guidance or recognised as best practice introduced during the Contract Period).
The contract will be let for 8 years with an annual review built into contract management.
The estimated contract value over the eight-year term is £556,800.
This may be increased or decreased if the Council's requirement changes. Any future change would be subject to formal variation in accordance with contract terms.
The tender will be conducted using the Competitive Flexible Procedure and participants will be required to meet the criteria of Stage 1 before being invited to Stage 2
How it was run
Official notice- Submission deadline
- 3 Aug 2026, 12:00 BST
- Clarification deadline
- 22 Jul 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
All tender documents must be submitted via the Proactis tender portal: supplierlive.proactisp2p.com/Account/Login ↗ (the Portal)
Timeline
15 Apr 2026 → 1 Apr 2027 · 7 dates- Planning notice published196 days ago15 Apr 2026, 15:46 BST
- Market engagement173 days ago8 May 2026, 23:59 BST
The London Borough of Hillingdon Children's Services are seeking interested parties who would like to participate in an online Teams provider engagement event on Tuesday 28th April 2026 at 12.30pm in preparation for an opportunity to tender for the provision of SEND Mediation and Disagreement Resolution Services later in Spring 2026.
The session will provide an opportunity for interested suppliers to understand the service requirements whilst having the opportunity to offer views and comments, helping to ensure that the proposed approach is clear, achievable and aligned to Hillingdon's requirements. Suppliers will be able to seek clarification to prepare for the forthcoming tender process.
The Council is seeking to understand the market and how suppliers can best meet the needs of children and young people with SEND and their families
Please register your interest in this event by Friday the 24th of April 2026 by emailing rverma@hillingdon.gov.uk with " SEND Mediation and Disagreement Resolution Services Tender" in the email subject.
We would encourage all interested parties to register for free at supplierlive.proactisp2p.com/Account/Login ↗ on Proactis tendering portal where the opportunity will be advertised.
Details in this notice may be subject to change as the services are reviewed.
- Tender notice published114 days ago6 Jul 2026, 12:30 BST
- Clarification questions by98 days ago22 Jul 2026, 12:00 BST
- Submission deadline86 days ago3 Aug 2026, 12:00 BST
- Today29 Oct 2026
- Award decision expected byin 67 days4 Jan 2027, 23:59 GMT
- Contract startsin 153 days1 Apr 2027, 00:00 BST
Notice history
6 events · 2 releases on Find a Tender · since 15 Apr 2026- Preliminary market engagement notice published15 Apr 2026, 15:46 BSTUK2
- Tender notice published6 Jul 2026, 12:30 BSTUK4
- Published value published: £556,8006 Jul 2026, 12:30 BST
- Status changed to active6 Jul 2026, 12:30 BST
- Procurement method changed6 Jul 2026, 12:30 BST
- Deadline published: 3 Aug 2026, 12:00 BST6 Jul 2026, 12:30 BST
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender