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Find a TenderPast planning notice
Published 28 Jul 2022, 15:57 BST

Official UK procurement notice

TeleCare Call Monitoring and Out-of-Hours Emergency Answering Service

Official notice

Authority: London Borough of Hillingdon (Local council)

3 lotsServicesMax 1 lot per supplier
Sectors: Business Services & Consultancy (79)Health & Social Care (85) Delivery: London (UKI74)
Planned pipeline value£2,000,000total for 3 lots · pipeline notice, not a live tender
Tender notice expected 5 Sept 2022from the planned procurement notice
Lots 3max 1 won per supplier

What is being bought3 lots · detail below

Published requirement description

The London Borough of Hillingdon intends to tender the services for it's TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services in early September 2022.

The contract duration for the services will be for a three year contract with the option to extend for a further two plus two years.

CPV: Social services · Social work and related services · Telephone operator services · Telephone-answering services

Lots and requirements (3)Procurement structure

3 lots · no lot values published · win at most 1 of them
Lot #1TeleCare Call MonitoringPlanned

TeleCare is a service that enables people, especially older and more vulnerable individuals, to live independently and securely in their own home. It includes services that incorporate personal and environmental sensors in the home and remotely, that enable people to remain safe and independent in their own home for longer. Twenty- four hour monitoring ensures that should an event occur, the information is acted upon immediately and the most appropriate response put in place.

The London Borough of Hillngdon are seeking a supplier to provide the continuation of a 24 hour telephone support line for Hillingdon elderly residents which answers calls in accordance with standards set out in the TSA Telecare Code of Practice 2013. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com ↗

Delivery: London
79511000 Telephone operator services85300000 Social work and related services
Lot #2Out-of-Hours Emergency Answering ServicePlanned

The London Borough of Hillingdon are seeking a supplier for the continuation of service to respond to requests for emergency support Monday to Thursday 17:00pm to 08:00am and from 17:00pm on a Friday to 08:00am Monday plus Bank Holidays and any additional days as required up to a maximum of 9 days. Calls may be received for any Council Services. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com ↗

Delivery: London
79511000 Telephone operator services
Lot #3TeleCare Monitoring and Out-of-Hours Emergency ServicePlanned

This Lot will comprise of both the TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com ↗

Delivery: London
79510000 Telephone-answering services79511000 Telephone operator services85320000 Social services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Lot distribution rule: The tender will comprise of three individual Lot's where tenderers will have the opportunity to bid for any Lot: Lot 1 - TeleCare Call Monitoring Service Lot 2 - Out of Hours Emergency Answering Service Lot 3 - Both Services

Procedure terms & legal framework

From the official record · publisher note attached
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
28 Jul 2022, 15:57 BST
Last source update
28 Jul 2022, 15:57 BST
FTS notice number
2022/S 000-020674
Classification (CPV)
Social servicesSocial work and related servicesTelephone operator servicesTelephone-answering services
Delivery area
London (UKI74)
Official registry OCID
ocds-h6vhtk-035711 Find a Tender

Publisher note: All tender documents will be available to view and download on the Council's tendering portal www.capitalesourcing.com. Tenderers will need to register before accessing the documents via the website.

How it was run

Official notice
Submission deadline
—

Timeline

28 Jul 2022 → 5 Sept 2022 · 2 dates
  1. Notice published
    28 Jul 2022, 15:57 BST
  2. Tender notice expected
    5 Sept 2022, 00:00 BST

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

London Borough of Hillingdon

Contracting authorityLocal CouncilRegional or local authorityGeneral public services London, Hillingdon, London, LondonContact name, email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.