Telephony and Call Centre - Teams Front End

Authority: University of Exeter (Central government)

ServicesAbove thresholdSME suitableVCSE suitable

Sectors: Radio, television, communication, telecommunication and related equipment (32)Postal and telecommunications services (64) Delivery: South West (UKK)

Planned pipeline value£500,000pipeline notice, not a live tender

Tender notice expected 12 Jan 2026from the planned procurement notice

Contract term 3 yrsends 1 Mar 2029 · up to 1 Mar 2030 with extensions · starts 2 Mar 2026

What is being bought

Published requirement description

At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.

CPV: Digital telephone exchanges · IP telephone services · Telephone and data transmission services

The lotProcurement structure

single lot · no lot value published

Lot #1PlannedRenewal 3 yrsSMEVCSE

Contract period: 2 Mar 2026 – 1 Mar 2029 (3 yrs) · up to 1 Mar 2030 with extensions

Delivery: South WestEligibility: SME eligibleVCSE eligible

Extensions: Extension options published

32552310 Digital telephone exchanges 64210000 Telephone and data transmission services 64215000 IP telephone services

Procedure terms & legal framework

From the official record

Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 17 Sept 2025, 17:30 BST
Last source update: 17 Sept 2025, 17:30 BST
Authority reference: UOE/2025/069/SD
FTS notice number: 2025/S 000-057509
Latest notice: Preliminary market engagement notice (UK2)
Classification (CPV): Digital telephone exchangesIP telephone servicesTelephone and data transmission services
Delivery area: South West (UKK)
Official registry OCID: ocds-h6vhtk-059ca4 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

17 Sept 2025 → 2 Mar 2026 · 4 dates

Planning notice published
17 Sept 2025, 17:30 BST
Market engagement388 days ago
4 Oct 2025, 00:59 BST
uk.eu-supply.com/app/rfq/rwlentrance_… ↗
Tender notice expected287 days ago
12 Jan 2026, 23:59 GMT
Contract starts239 days ago
2 Mar 2026

Notice history

1 event · 1 release on Find a Tender

Preliminary market engagement notice published
17 Sept 2025, 17:30 BST
UK2

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

University of Exeter

Contracting authorityPublic authority - sub-central government GB-PPON: PZYG-2396-XCRZ Northcote House, Exeter, South West, EX4 4QHContact name, email, phone

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender17 Sept 2025, 17:30 BST