Official UK procurement notice
Telephony Services for Schools Framework
Authority: Norfolk County Council (Local council)
What is being bought
Published requirement descriptionThe Council has entered into a framework for the supply, installation, management, maintenance, technical architecture, system design and project management associated with the provision of these services.
CPV: Repair and maintenance services of line telephony equipment · Telecommunications-infrastructure maintenance services
How this framework works
From the published notice- Type
- Open framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Places
- up to 7 suppliers · 7 bids received (1.0 per place) · 7 appointed (full)
- Framework period
- 4 yrs from 7 Mar 2026
- Buyer regions
- UKH12, UKH14, UKH3
- Supplier levy on call-offs (max %)
5% of call-off value · ICT Solutions requires a 5% rebate on all orders and suppliers should factor this in when providing quotations within this framework. Successful suppliers will be required to provide quarterly rebate reports on all framework orders to NCC providing the invoice has been paid to the supplier.
Who may buy through it
All Schools, Academies, charities, care providers and SMEs within Norfolk, Suffolk, Essex and Cambridgeshire, whether they have a contract with ICT Solutions or not.
Published description of the framework
Each time a framework user has a requirement it will either:
Hold a competition involving all suppliers capable of performing the contract. This will involve inviting bids from Suppliers on the framework and will be scaled to the size and complexity of the requirement (“Further Competition”)
or directly award a contract to one supplier from information supplied in this Invitation to Tender and from the prices submitted in the price schedule (“Direct Award”)
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£250,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Scoping
- Delivery
- Customer service
- After sales
- “Telephony Services for Schools Framework” is a framework: the contest is a place on its panel, up to 7 suppliers, not a single contract: call-offs may be direct or by further competition.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- All Schools, Academies, charities, care providers and SMEs within Norfolk, Suffolk, Essex and Cambridgeshire, whether they have a contract with ICT Solutions or not.
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 1 Dec 2025, 15:20 GMT
- Last source update
- 30 Jun 2026, 16:00 BST
- Award evaluation window
- Submission end – 27 Feb 2026
- Authority reference
NCCT43270- FTS notice number
2025/S 000-078570- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05ec23Find a Tender
How it was run
Official notice- Appointment period ends
- 23 Jan 2026, 10:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
- Supplier levy on call-offs (max %)
call-off levy · 5% of call-off value · ICT Solutions requires a 5% rebate on all orders and suppliers should factor this in when providing quotations within this framework. Successful suppliers will be required to provide quarterly rebate reports on all framework orders to NCC providing the invoice has been paid to the supplier.
To express an interest and participate in this procurement applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc/aspx/Home ↗. Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Tenders must be submitted via in-tendhost.co.uk/norfolkcc/aspx/Home ↗
Timeline
1 Dec 2025 → 9 Jul 2026 · 7 dates- Tender notice published329 days ago1 Dec 2025, 15:20 GMT
- Admission / appointment period ends276 days ago · period end, not a bid countdown23 Jan 2026, 10:00 GMT
- Assessment summaries sent243 days ago26 Feb 2026
- Award decision expected by241 days ago27 Feb 2026, 23:59 GMT
- Contract starts234 days ago7 Mar 2026
- Latest notice published118 days ago30 Jun 2026, 16:00 BST
- Standstill ends109 days ago9 Jul 2026, 23:59 BST
Notice history
4 events · 2 releases on Find a Tender · since 1 Dec 2025- Tender notice published1 Dec 2025, 15:20 GMTUK4
- Contract award notice published30 Jun 2026, 16:00 BSTUK6
- Status changed to complete30 Jun 2026, 16:00 BST
- Contract signature expected9 Jul 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| BDR Technical Solutions Ltd, Comm-Tech Voice and Data LtdSME, Dutton Communications LtdSME, Exchange Communications Installations LimitedSME, Immervox Limited, Rydal CommunicationsSME +1 more9 Jul 2026 – 6 Mar 2030 | — | 26 Feb 2026standstill to 9 Jul 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7final-stage tenders | 7 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
7 commercial parties on the notice- BDR Technical Solutions LimitedFramework contractor
- Comm-Tech Voice and Data LtdFramework contractor
- Dutton Communications LtdFramework contractor
- Exchange Communications Installations LimitedFramework contractor
- Immervox LimitedFramework contractor
- Rydal Communications LimitedFramework contractor
- South West Communications Group LtdFramework contractor
Official documents & specifications (6)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Terms and Conditions
- Bidding documents and specifications ITT
- Bidding documents and specifications Asbestos management
- Bidding documents and specifications Service Specification
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender