Official UK procurement notice
Tell us about Your Care Partnerships
Authority: Care Quality Commission (Central government)
What is being bought
Published requirement descriptionThe Care Quality Commission (CQC) is the independent regulatory of health and adult social care in England. CQC is responsible for monitoring and inspecting these services to ensure they are providing care that is safe, effective, caring and responsive to people's needs and well-led listening to acting on people's experiences of care is vital to CQC's work, as it helps us to decide when, where and what to inspect, supports better registration, inspection, judgements and ratings, and result in better information for the public. Since 2012 CQC has established a number of partnerships with national voluntary organisations, known as 'Tell us Partnerships' in order to increase our access to people's experiences of care via organisations that are already working with and hearing from people on an ongoing basis.
- Recurrence: Next procurement procedure due to commence 2025
CPV: Advertising and marketing services · Market and economic research; polling and statistics · Market research services · Public-opinion polling services · Social research services · Statistical services · Survey services
The lotProcurement structure
single lot · value publishedLot #1CQC Reference CQC EP&S 023 - The direct supply of CQC Share Your Experience webforms…AwardedRenewalPublished value£250,000
CQC Reference CQC EP&S 023 - The direct supply of CQC Share Your Experience webforms on a continuous basis will provide qualitative information from members of the public about individual experiences of care at named health and social care services subject to regulation by CQC. The supplier must already hear from members of the public reporting experiences of care at named health and social care services across England as part of existing business functions. The supply should be existing rather than something that has to be stimulated. Ongoing supply of Share Your Experience webforms completed by the supplier on behalf of a member of the public Individual relevant experiences to be identified, summarised and converted into a supply of webforms by trained helpline staff of organisations already delivering a national helpline service to people who use health and care services and their loved ones and carers. Ongoing promotion of the Share Your Experience webform, of CQC, our role and purpose, and our narrative about why CQC needs information about people’s experiences of care to prevent poor care happening to others, to those seeking helpline services. Project management of the partnership within the contractor’s organisation, helpline delivery, helpline supervision, communications and promotion, quality assurance and evaluation.<br/><br/>Further information can be found at: www.cqc.org.uk/get-involved/share-y… ↗<br/><br/>The contract is awarded for an initial period of 12 months with an option to extend for up to 24 months.<br/><br/>Due to the likely specialist nature of the requirements, CQC considers that this specific expertise is not widely available through current government procurement channels or frameworks, the procurement will follow the Open procedure as defined by the Public Contracts Regulations 2015 (Regulation 27).
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 70
- Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · Next procurement procedure due to commence 2025
- First published
- 27 Feb 2023, 15:15 GMT
- Last source update
- 26 Jun 2023, 15:16 BST
- Award evaluation window
- 29 Mar 2023 – …
- Authority reference
CQC EP&S 023- FTS notice number
2023/S 000-018131- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03ac83Find a Tender
Publisher note: The full specification of requirements is set out in the 'Invitation to Tender' pack available at CQC's e-sourcing portal Atamis:<br/><br/>To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal:<br/>https://health-family.force.com/s/Welcome<br/><br/>All questions or clarifications in relation to this procurement must be submitted via Atamis<br/>sourcing portal and will not be accepted by any other means.<br/><br/>Should Tenderers have any queries, or are having problems using the portal, they should contact the Helpdesk at:<br/>Phone: 0800 9956035<br/>E-mail: support-health@atamis.co.uk
How it was run
Official noticeTender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗
- Submission deadline
- 29 Mar 2023, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 120 days from the deadline
- Bids opened
- 29 Mar 2023, 12:00 BST
Timeline
29 Mar 2023 → 26 Jun 2023 · 4 dates- Submission deadline29 Mar 2023, 12:00 BST
- Bids opened29 Mar 2023, 12:00 BST
- Contract starts1 May 2023, 00:00 BST
- Notice published26 Jun 2023, 15:16 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete26 Jun 2023, 15:16 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Carers UKSME | £40,500 † | — | Awarded |
| Patients AssociationSME | £52,500 † | — | Awarded |
Contracts
Contract 018131-2023-1 · Carers UKSME
- Signed
- 16 May 2023
- Value
- £40,500
- Period
- … – 30 Apr 2026
- Status
- active
Contract 018131-2023-2 · Patients AssociationSME
- Signed
- 16 May 2023
- Value
- £52,500
- Period
- … – 30 Apr 2026
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 from abroad | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court (Technology and Construction Court)Review body
Bidders & participating suppliers
2 commercial parties on the notice- Carers UKAwarded supplier
- Patients AssociationAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria