The provision of NRT, E-Cigarettes and Stop Smoking Medication Solution

Leicester City Council's Public Health team is seeking a provider to support the delivery of its integrated lifestyle service, Live Well, by managing the storage, dispensing, and distribution of Nicotine Replacement Therapy (NRT), e-cigarettes, and stop smoking medications. The project aims to improve the efficiency, accessibility, and clinical governance of stop smoking support offered to Leicester residents by replacing the current in-house stock management and postal distribution process with a comprehensive outsourced solution.

The appointed provider will be responsible for managing stock levels, dispatching NRT and e-cigarette products directly to clients within agreed timescales, and facilitating pharmacist-led prescribing and dispensing of stop smoking medications, including Varenicline, Cytisine, and Bupropion. The service must operate in line with relevant clinical, regulatory, and governance requirements, including NICE guidance, Patient Group Directions (PGDs), GDPR, GPhC standards, and Leicester City Council's Public Health Clinical Governance Framework.

The project also requires the provision of a secure, user-friendly digital system to manage orders, appointments, inventory, prescription activity, reporting, and delivery tracking, alongside staff training and ongoing support. The overall objective is to enhance the client experience, reduce delays in accessing treatment, and contribute to Leicester's smokefree ambitions through a safe, efficient, and clinically robust service.