Training Delivery Partner for New Branch IT

The Post Office is in the process of designing, building and operating a replacement, known as NBIT, for its current point of sale system, which will be rolled out to the entire branch estate and to all postmasters and branch staff.

There are approximately 11,500 branches across with around 55,000 personnel using the post office systems.

Post Office is also designing and building training content in-house and has identified the need to secure the services of a training delivery partner to ensure that relevant staff are trained on the new system in line with the deployment plan for the physical implementation of the NBIT solution.

A smaller number of head office staff will also need to receive the training.

At a summary level, the service Post Office requires is a partner to deliver:

?1) Training delivery management, which includes sourcing, onboarding and managing suppliers, largely specialising in various aspects of training.

2. Learning administration, which includes scheduling, training delivery, quality assurance, facility co-ordination and reporting.
3. A multi-channel helpdesk to support training enquires.

?Post Office is currently considering which route to market is most suitable (i.e. FTS or a Framework) but nevertheless, this PIN is being issued to initiate an early market engagement and to call for expressions of interest.

Should this opportunity be of interest to you, please register your interest by emailing procurement@postoffice.co.uk quoting the following reference - NBITTDR-01, no later than 1700 HRS 28th July 2023. A pre-market engagement seminar will be scheduled for the first week of August.