TS2337.2022 Provision of Chatbot and Livechat Services

Official notice

Authority: ORDNANCE SURVEY LIMITED (Central government)

ServicesOpen procedure

Sectors: IT Services & Software (72) Delivery: South East (UKJ3)

Published estimate£250,000exc. VAT

Submissions closed 16 Mar 2022

Notice summaryFrom the published notice

OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently.

What is being bought

Published requirement description

CPV: Communication software development services

The lotProcurement structure

single lot · value published

Lot #1Provision of solution, implementation and support services for a Chatbot and Livechat…RenewalPublished value£250,000

Provision of solution, implementation and support services for a Chatbot and Livechat system. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/G6BP2GC8E8 ↗

Delivery: South East · Hampshire and Isle of Wight

Extensions: Two optional extension periods of 12 months by mutual agreement.Variant bids: not allowed

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 14 Feb 2022, 14:14 GMT
Last source update: 14 Feb 2022, 14:14 GMT
Award evaluation window: 16 Mar 2022 – …
Authority reference: TS2337
FTS notice number: 2022/S 000-004150
Classification (CPV): Communication software development services
Delivery area: South East (UKJ3)
Official registry OCID: ocds-h6vhtk-0316d1 Find a Tender

Contract terms

Electronic trading: electronic payment

Publisher note: For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Communication-software-development-services./G6BP2GC8E8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/G6BP2GC8E8 GO Reference: GO-2022214-PRO-19648398

How it was run

Official notice

Submission deadline: 16 Mar 2022, 14:00 GMT
Submission channel: {"written"}
Accepted languages: en
Bid validity: 90 days from the deadline
Bids opened: 16 Mar 2022, 14:00 GMT

Timeline

14 Feb 2022 → 16 Mar 2022 · 3 dates

Notice published
14 Feb 2022, 14:14 GMT
Submission deadline
16 Mar 2022, 14:00 GMT
Bids opened
16 Mar 2022, 14:00 GMT

Contracting authority & participating public bodies

Ordnance Survey

Contracting authorityCentral GovernmentBody governed by public lawNational Mapping Agency Explorer House, Adanac Park, Southampton, South East, SO16 0ASContact email, phone Published organisation website ↗

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria