UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM

Official notice

Authority: NHS Wales Shared Services Partnership (NHS & healthcare)

ServicesAward procedure without prior publication of a call for competition

Sectors: Repair & Maintenance (50) Delivery: Wales (UKL22)

Awarded value£590,461published contract · exc. VAT

Awarded 4 Nov 2020no call for competition

Awarded to IVANTI UK LIMITED

What is being bought

Published requirement description

Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution

CPV: Upgrade services of telephone switching equipment

The lotProcurement structure

single lot · no lot value published

Lot #1The service will provide interventions for adults over the age of 18 who do not meet…

The service will provide interventions for adults over the age of 18 who do not meet the criteria for tier 3 support or are reticent to change, and deemed to be at the pre contemplative stage of the cycle of change. The service will also provide short term interim support for individuals waiting to access tier 3 treatment.

The service provider will provide a range of specialist substance misuse interventions based on an assessment of need and (for structured and semi-structured provisions) contained within a care plan agreed with the service user.

At the less complex end of the Tier 2 spectrum of need, the service provider will offer interventions aimed at minimising harm and reducing the level of risk to individuals, as well as proactively engaging with those reticent to change - working towards engaging them in structured or semi structured support. Alongside this the service will work proactively to engage with those deemed difficult to reach, including BME communities, sex workers, substance users identifying as LGBT, and homeless and roofless substance users. ue to Covid19 and other factors there has been a delay in the planned recommissioning timeline. The Health Board have agreed to extend existing services to 31st March 2022 to allow the full recommissioning Tender to be completed.

Delivery: Wales

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 3 Mar 2021, 13:08 GMT
Last source update: 3 Mar 2021, 13:08 GMT
Authority reference: STA 2020/2021 102
FTS notice number: 2021/S 000-004243
Classification (CPV): Upgrade services of telephone switching equipment
Delivery area: Wales (UKL22)
Official registry OCID: ocds-h6vhtk-0297f4 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: The current system is no longer supported by the supplier and is not fit for purpose. The new upgraded version of the application will provide the functionality to enable a much improved user experience and enable the IT Service Desk to provide a more professional service. Having an upgrade of the current application will also enable a seamless migration of the existing data in a modern cloud based solution which will support ongoing maintenance by the supplier and can be implemented at speed to enable mitigation of risk of the existing non supported application

Review and risk notes

Review procedure: The Authority will allow a minimum 10 calendar day standstill period between notifying the award decision and awarding the contract. Should additional information be required from the addressee in section 1.1 Aggrieved parties who have been harmed or are at risk of harm by breach of the procurement rules have the right to take action in the High Court (England and Wales). Any such action is subject to strict time limits in accordance with the Public Contracts (Amendments) Regulations 2015.

Publisher note: (WA Ref:108718)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £590,4611 contract exc. VAT

Contracts signed 1latest 4 Nov 2020

Awarded to	Value	Date	Status
IVANTI UK LIMITED	£590,461 †	—	Awarded

Contracts

Contract 004243-2021-STA 2018/2019 [209]-1 · IVANTI UK LIMITED
Signed
4 Nov 2020
Value
£590,461
Status
active

Contracting authority & participating public bodies

NHS Wales Shared Services Partnership

Contracting authorityNHS & healthcareBody governed by public lawHealth Cardiff and Vale University Health Board, 2nd Floor Woodland House, Maes Y Coed Road, Heath, Cardiff, UK, CF14 4HHContact email, phone

Dispute resolution & review bodies

High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice

Ivanti UK LtdAwarded supplier 3 Arlington Square, Downshire Way, Bracknell, South East, RG121WAContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.