Official UK procurement notice
Water Damage Restoration Services 2025
Authority: Norfolk County Council (Local council)
What is being bought
Published requirement descriptionThe Council has appointed a number of contractors to a framework agreement for the provision of water damage restoration services. The Council currently insures approximately 1600 premises with the service being required to restore premises back to a useable status following claims ranging from a small amount of damage such as some rainwater ingress under a door or an overflowing washing machine to much larger claims where several locations in one building have water damage, such as rainstorm damage to a roof or a mains failure.
The values stated in this notice are approximate. There is no guarantee as to the level of spend under this framework.
CPV: Sewage, refuse, cleaning and environmental services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Places
- up to 4 suppliers · 3 bids received (0.8 per place) · 3 appointed
- Framework period
- 4 yrs from 1 Sept 2025
Published description of the framework
Each time a framework user has a requirement it will directly award a contract to one supplier from information supplied in the Invitation to Tender and from the prices submitted in the price schedule.
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£500,000
- Economic & financial standing
As described in the tender documents.
- Technical & professional ability
As described in the tender documents.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality
- Price
- Economic & financial standing
As described in the tender documents.
- Technical & professional ability
As described in the tender documents.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “Water Damage Restoration Services 2025” is a framework: the contest is a place on its panel, up to 4 suppliers, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 7 Apr 2025, 14:56 BST
- Last source update
- 31 Jul 2025, 11:46 BST
- Award evaluation window
- Submission end – 18 Jul 2025
- Authority reference
NCCT43105- FTS notice number
2025/S 000-030546- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04fe32Find a Tender
How it was run
Official notice- Appointment period ends
- 8 Jul 2025, 10:00 BST
- Clarification deadline
- 23 Jun 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
To express an interest and participate in this procurement applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc ↗. Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Tenders must be submitted via in-tendhost.co.uk/norfolkcc ↗
Timeline
7 Apr 2025 → 1 Sept 2025 · 10 dates- Planning notice published7 Apr 2025, 14:56 BST
- Next notice expected4 Jun 2025, 23:59 BST
- Tender notice published6 Jun 2025, 12:07 BST
- Clarification questions by23 Jun 2025, 12:00 BST
- Admission / appointment period endsperiod end, not a bid countdown8 Jul 2025, 10:00 BST
- Award decision expected by18 Jul 2025, 23:59 BST
- Assessment summaries sent31 Jul 2025, 00:00 BST
- Latest notice published31 Jul 2025, 11:46 BST
- Standstill ends12 Aug 2025, 23:59 BST
- Contract starts1 Sept 2025, 00:00 BST
Notice history
8 events · 3 releases on Find a Tender · since 7 Apr 2025- Planned procurement notice published7 Apr 2025, 14:56 BSTUK3
- Tender notice published6 Jun 2025, 12:07 BSTUK4
- Published value published: £500,0006 Jun 2025, 12:07 BST
- Status changed to active6 Jun 2025, 12:07 BST
- Deadline moved to 8 Jul 2025, 10:00 BST6 Jun 2025, 12:07 BST+3 days · was 4 Jul 2025, 23:59 BST
- Contract award notice published31 Jul 2025, 11:46 BSTUK6
- Status changed to complete31 Jul 2025, 11:46 BST
- Contract signature expected18 Aug 2025, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| MARRIOTT MAINTENANCE LTD, R3 POLYGON UK LTD., Tempest RestorationSME1 Sept 2025 – 31 Aug 2029 | £500,000 | 31 Jul 2025standstill to 12 Aug 2025 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders · 4 at stage one | 3 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
3 commercial parties on the notice- MARRIOTT MAINTENANCE LTDFramework contractor
- R3 POLYGON UK LTD.Framework contractor
- TEMPEST RESTORATION LTDFramework contractor
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender