Find a TenderAwarded
Published 6 Jan 2022, 15:19 GMT

Official UK procurement notice

Y22007 - Communication Solutions and Associated Telephony Services

Official notice

Authority: Kent County Council (Local council)·Consortium: 2 public authorities

Framework agreementGoodsOpen procedureSME suitable
Framework ceiling (notional)£50,000,000framework ceiling, not attributable revenue
Submissions closed 25 Feb 2022awarded 10 May 2022

What is being bought

Published requirement description

The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a Lease agreement.

Indicative requirements include, but are not limited to, the following applications:

  • Traditional Telephony Services
  • Data Access Services
  • Local Connectivity Services
  • Inbound Telephony Services
  • IP Telephony
  • Paging and Alerting
  • Video/Audio Conferencing
  • Unified Communications (i.e. Teams/Zoom)
  • Contact Centres
  • Broadband
  • Call Tariff's
  • Mobile including Devices, Airtime and Services
  • WIFI/ Internet Access
  • VOIP / SIP Telephone Systems
  • Call Packages
  • Numbering
  • Alarms and Call Points

Suppliers must have the capability to provide a wide range of Communication Solutions and Associated Telephony Services including supply and installation.

Associated Services may extend beyond the indicative requirements above and may include, but not be limited to:

  • End User Support
  • Service Desk
  • Integration
  • Installation
  • Project Management
  • Training
  • Asset Management

CPV: Radio, television, communication, telecommunication and related equipment

How this framework works

From the published notice
Bids received
24 bids received · 12 suppliers appointed

The lotProcurement structure

single lot · no lot value published

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 90%Social value: 10%
Published sub-criteria (4)
  • Delivering the Framework and Industry Standards: 40%
  • Customer Service: 40%
  • Minimising Disruption: 10%
  • Social Value: 10%
Published award criteria (5)
  • Delivering the Framework and Industry Standards: 40
  • Customer Service: 40
  • Minimising Disruption: 10
  • Social Value: 10
  • Price: 0
What this means for your bid
  • “Y22007 - Communication Solutions and Associated Telephony Services” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
6 Jan 2022, 15:19 GMT
Last source update
23 Sept 2022, 09:48 BST
Award evaluation window
25 Feb 2022 – …
Authority reference
DN590350
FTS notice number
2022/S 000-026641
Classification (CPV)
Radio, television, communication, telecommunication and related equipment
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0307ea Find a Tender

Publisher note: All public bodies will have access to this Framework Agreement but may only do so with the agreement of the Contracting Authority. Those organisations who may wish to access this Framework Agreement will be members, local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man. Full details of the classification of potential Customer’s geographical areas and organisation classifications are detailed in the original contract notice and as follows: LOCAL AUTHORITY COUNCILS: England: County, Unitary, District, Borough, and Metropolitan Councils. (Parish and Community Councils are also permissible users).  See link: A-Z of councils online | Local Government Association https://www.local.gov.uk/topics http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm Northern Ireland: Administered across 26 Districts of Northern Ireland. See link: http://www.nidirect.gov.uk/local-councils-in-northern-ireland Scotland: Administered across 32 Council areas.  See link: Councils | COSLA Wales: Administered across 22 Council areas. See link: Find your local authority | GOV.WALES Isle of Man: Administered across 22 local authorities, consisting of 4 town authorities, 2 district authorities, 2 village authorities, and 14 parish authorities. https://www.gov.im/categories/home-and-neighbourhood/local-authorities/local-authority-contacts/ Channel Islands: https://www.gov.je/Government/Departments/Pages/default.aspx https://www.gov.gg/article/152949/Government-Departments EMERGENCY SERVICES: POLICE: National https://www.btp.police.uk/ http://www.mod.police.uk http://www.npas.police.uk/ England Home | Police.uk (www.police.uk) https://www.gov.uk/government/organisations/civil-nuclear-constabulary Northern Island https://www.police.uk/northern-ireland/ Scotland http://www.scotland.police.uk/ https://www.gov.uk/government/organisations/civil-nuclear-constabulary Wales https://www.dyfed-powys.police.uk/ Home | Gwent Police Home | North Wales Police https://www.police.uk/south-wales/ https://www.gov.uk/government/organisations/civil-nuclear-constabulary Isle of Man https://www.iompolice.im/ Channel Islands https://jersey.police.uk/ http://www.guernsey.police.uk/ FIRE and RESCUE UK – England, Scotland, Northern Ireland, Wales, IOM http://www.fireservice.co.uk/information/ukfrs/ https://www.ukfirestations.co.uk/brigades Channel Islands https://www.gov.je/Government/Departments/HomeAffairs/Pages/default.aspx MARITIME AND COASTGUARD AGENCY UK – England, Scotland, Northern Ireland, Wales, IOM https://www.gov.uk/government/organisations/maritime-and-coastguard-agency/about/access-and-opening Isle of Man https://www.gov.im/coastguard Channel Islands http://www.ports.je/JerseyCoastguard/Pages/default.aspx https://www.rnli.org.gg/guernseys-lifeboat/ NHS/HEALTH BODIES AND AMBULANCE SERVICES: England https://www.nhs.uk/servicedirectories/pages/nhstrustlisting.aspx East Midlands Ambulance Service NHS Trust http://www.emas.nhs.uk East of England Ambulance Service NHS Trust http://www.eastamb.nhs.uk London Ambulance Service NHS Trust http://www.londonambulance.nhs.uk North East Ambulance Service NHS Foundation Trust http://www.neas.nhs.uk North West Ambulance Service NHS Trust http://www.nwas.nhs.uk South Central Ambulance Service NHS Foundation Trust http://www.southcentralambulance.nhs.uk South East Coast Ambulance Service NHS Foundation Trust http://www.secamb.nhs.uk South Western Ambulance Service NHS Foundation Trust https://www.swast.nhs.uk/welcome West Midlands Ambulance Service NHS Trust http://www.wmas.nhs.uk Yorkshire Ambulance Service NHS Trust http://www.yas.nhs.uk Northern Island http://www.hscni.net/index.php?link=trusts http://www.niamb.co.uk/ Scotland https://www.scot.nhs.uk/organisations/ http://www.scottishambulance.com/WhatWeDo/Default.aspx Wales http://www.wales.nhs.uk/nhswalesaboutus/structure https://www.ambulance.wales.nhs.uk/ Isle of Man https://www.gov.im/about-the-government/departments/health-and-social-care/ https://www.gov.im/categories/health-and-wellbeing/isle-of-man-ambulance-service/ Channel Islands https://www.gov.je/Government/Departments/HealthSocialServices/Pages/index.aspx https://www.gov.gg/article/119652/Health-Social-Care--Wellbeing https://www.gov.je/pages/contacts.aspx?contactid=87 St John Ambulance Cymru - Wales’ leading first aid charity (sjacymru.org.uk) CENTRAL GOVERNMENT DEPARTMENTS AND THEIR AGENCIES: http://www.direct.gov.uk/en/Dl1/Directories/A-ZOfCentralGovernment/index.htm REGISTERED SOCIAL LANDLORDS: Government-funded, not-for-profit organisations that provide affordable housing. They include housing associations, trusts and cooperatives. England https://www.gov.uk/government/publications/current-registered-providers-of-social-housing Scotland https://directory.scottishhousingregulator.gov.uk/Pages/Datasets-and-Reports.aspx Northern Ireland https://www.nidirect.gov.uk/contacts/housing-associations Wales https://gov.wales/ Isle of Man https://www.gov.im/categories/home-and-neighbourhood/affordable-housing/public-sector-housing/housing-authority-contacts/ Channel Islands https://www.gov.je/Home/RentingBuying/OtherRentalOptions/Pages/OtherHousing.aspx http://www.gha.gg/ EDUCATIONAL ESTABLISHMENTS: Nursery, primary, middle or high schools, secondary schools, Academies, free schools, special schools, Pupil Referral Units (PRU), further education colleges, universities. UK – England, Scotland, Northern Ireland, Wales http://www.schoolswebdirectory.co.uk/index.php https://get-information-schools.service.gov.uk/ https://www.hefcw.ac.uk/ https://www.universitiesuk.ac.uk Isle of Man https://www.gov.im/categories/education-training-and-careers/schools-and-colleges/ Channel Islands https://www.gov.je/Education/Schools/FindingSchool/Pages/default.aspx https://www.gov.gg/article/163185/Education-Working--Retiring CHARITIES England and Wales https://www.gov.uk/government/organisations/charity-commission Scotland http://www.oscr.org.uk/ Northern Ireland https://www.charitycommissionni.org.uk/charity-search/ Isle of Man Isle of Man Government - Charities Channel Islands http://www.jerseycharities.org/members http://www.charity.org.gg/Find Suppliers are advised that the Contracting Authority and its Customers reserve the right to supply the tendered products, services, and commodities to companies that have a majority public sector ownership by any of the public sector bodies referred to above during the Framework Agreement period as stated in this document, for the purpose of selling to other public, private and third sector organisations. The Contracting Authority shall be Kent County Council via KCS Procurement Services, a business unit of Commercial Services, which is a wholly owned business of the Council.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Appointment period ends
25 Feb 2022, 15:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
25 Feb 2022, 15:10 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

25 Feb 2022 → 23 Sept 2022 · 3 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    25 Feb 2022, 15:00 GMT
  2. Bids opened
    25 Feb 2022, 15:10 GMT
  3. Notice published
    23 Sept 2022, 09:48 BST

Notice history

2 events · 2 releases on Find a Tender · since 23 Sept 2022
  1. Status changed to complete
    23 Sept 2022, 09:48 BST
  2. Buyer details updated
    23 Sept 2022, 09:48 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 12admitted to the panel · see the list ↓
Bids received 2412 from SMEs
Contracts signed 12latest 10 May 2022

12 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Contract 026641-2022-Y22007-1

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-10

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-11

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-12

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-2

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-3

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-4

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-5

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-6

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-7

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-8

    Signed
    10 May 2022
    Value
    —
    Status
    active
  • Contract 026641-2022-Y22007-9

    Signed
    10 May 2022
    Value
    —
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
The Framework Agreement covers the provision and installation of a full range of…24bids · 24 electronic12—£0 – £50,000,000
Whole notice———£0 – £50,000,000

Contracting authority & participating public bodies

2 public bodies on the notice

Kent County Council (t/a KCS)

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 1 Abbey Wood Road, Kings Hill, West Malling, UK, ME19 4YTContact name, email

Dispute resolution & review bodies

  • Commercial Services Kent LimitedReview body West MallingContact email
  • Commercial Services Kent LtdReview body West MallingContact email

Framework contractors & participating bidders

12 commercial parties on the notice
  • 8X8 UK LimitedFramework contractor Oxford House, Unit 2 Bell Business Park, Smeaton Close, Aylesbury, Aylesbury, UK, HP19 8JR
  • Abzorb Systems LtdFramework contractor Armytage Road, Brighouse, West Yorkshire, West Yorkshire, UK, HD6 1QF
  • AvianFramework contractor SBC House, Sutton Business Centre, Restmoore Way, Wallington, Surrey, Surrey, UK, SM6 7AH
  • BDR Group LimitedFramework contractor 2M Trade Park, Beddow Way, Maidstone, Kent, Kent, UK, ME20 7BT
  • CAE Technology Services LimitedFramework contractor CAE House, Maylands Avenue, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hemel Hempstead, UK, HP2 7DE
  • Gamma Telecom LimitedFramework contractor The Port House, Marina Keep, Port Solent, Portsmouth, Portsmouth, UK, PO6 4TH
  • Gradwell Communication LtdFramework contractor 1st floor, Westpoint, James St W, Bath, Bath, UK, BA1 2DA
  • Insight Direct UK LtdFramework contractor The Technology Building, Insight Campus, Terry Street, Sheffield, Sheffield, UK, S9 2BU
  • Phoenix Software LtdFramework contractor Blenheim House, York Road, Pocklington, York, York, UK, YO42 1NS
  • Sota Solutions LtdFramework contractor Cornforth Drive, Kent Science Park, Sittingbourne, Kent, Kent, UK, ME9 8PX
Show 2 more suppliers

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.