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Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Contracts

Showing 16–30 · signed contracts with published terms.

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CPV 48445000…Clear all

57 procedures

  1. Awarded · Open procedureSME suitable

    EOL AI Customer Chat Bot

    British Council · Local authority · Nationwide (UK)

    British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.

    Awarded to AWTG LTD

    • Customer Relation Management software package
    • Sales or marketing software package
    Awarded value
    £169k
    Bids
    22
    Contract ended
    Published
    #055069
  2. Awarded · Competitive flexible procedure

    IT Service Management (ITSM) Platform

    ORDNANCE SURVEY LIMITED · South East England

    Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public ser…

    Awarded to Alemba Ltd

    • Miscellaneous software package and computer systems
    • Computer platforms
    • Customer Relation Management software development services
    • +1
    Awarded value
    £498k
    Bids
    1
    Contract ends
    Published
    #04fc4b
  3. AwardedAward procedure without prior publication of a call for competition

    Customer Experience Platform

    MONEY AND PENSIONS SERVICE · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration

    Awarded to CAPRICORN VENTIS LIMITED

    • Customer Relation Management software package
    Awarded value
    £615k
    Bids
    1
    Contract ends
    Not published
    Published
    #05fb64
  4. AwardedRestricted procedure

    Customer Relationship Management System

    Activate Learning · Nationwide (UK)

    The provision, implementation and ongoing support of a CRM System.

    Awarded to RIBBONFISH LIMITED

    • Customer Relation Management software package
    Awarded value
    £804k
    Bids
    4
    Contract ends
    Not published
    Published
    #04daf0
  5. Awarded · Open procedureSME suitable

    Connect to Work CRM System

    Staffordshire County Council · Local authority · West Midlands

    Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into De…

    Awarded to Alcium Software

    • Customer Relation Management software package
    Awarded value
    £200k
    Bids
    4
    Contract ends
    Published
    #0581d2
  6. AwardedAward procedure without prior publication of a call for competition

    Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

    FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland

    This notice relates to modification of an existing contract for Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company entered into between Firmus Energy (Supply) Limited ("FES") and Lognet Billi…

    Awarded to supplier not published

    • IT services: consulting, software development, Internet and support
    • Customer Relation Management software package
    • Database-management system
    • +5
    Awarded value
    Not published
    Bids
    Not published
    Contract ends
    Not published
    Published
    #05a9df
  7. Awarded

    Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

    FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland

    Awarded to Lognet Billing Limited

    • IT services: consulting, software development, Internet and support
    • Contact management software package
    • Customer Relation Management software package
    • +5
    Awarded value
    £2.8m
    Bids
    Not published
    Contract ends
    Not published
    Published
    #05a9d0
  8. AwardedBelow threshold - without competition

    CRM for NHSE participant/candidate data

    NHS England · Central government · delivery region not published

    There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated …

    Awarded to SugarCRM UK Ltd

    Awarded value
    £30k
    Bids
    Not published
    Contract ended
    Published
    #058e6f
  9. AwardedBelow threshold - without competition

    CRM for NHSE participant/candidate data

    NHS England · Central government · delivery region not published

    There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated …

    Awarded to SugarCRM UK Ltd

    Awarded value
    £30k
    Bids
    Not published
    Contract ended
    Published
    #058e6d
  10. AwardedAward procedure without prior publication of a call for competition

    Direct Award of Contract to provide an Adults Social Care Case Management System

    Torbay Council · Local authority · South West England

    Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex …

    Awarded to Liquidlogic Limited · 2 awards

    • Software-related services
    • Customer Relation Management software package
    • Database software package
    • +2
    Awarded value
    Not published
    Bids
    1
    Contract ends
    Not published
    Published
    #04ce02
  11. AwardedOpen procedure

    Connect to Work Programme - CRM Software as a Service

    The Mayor and Commonalty and Citizens of the City of London · Local authority · Greater London

    The City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme. The duration of the con…

    Awarded to ICONI SOFTWARE

    • Customer Relation Management software package
    Awarded value
    £490k
    Bids
    12
    Contract ends
    Not published
    Published
    #04d5c4
  12. Awarded

    Primary Care Support England

    NHS England · NHS & health · Yorkshire and the Humber

    Awarded to Capita Business Services Ltd

    • Health services
    • Accounting system
    • Administration services
    • +20
    Awarded value
    £491m
    Bids
    Not published
    Contract ends
    Published
    #05105f
  13. AwardedOpen procedure

    Dynamics 365 Finance & Operations Property Management Add-on/Integration

    Transport for Wales · Wales (Cymru)

    TfW is looking to onboard a property management add on which can be implemented alongside Dynamics 365 to deliver all property managements functions currently carried out by a 3rd Party provider. This will ensure complete control of end-to-…

    Awarded to SIS GLOBAL LIMITED

    • Software package and information systems
    • Customer Relation Management software package
    • Enterprise resource planning software development services
    • +15
    Awarded value
    £246k
    Bids
    2
    Contract ends
    Not published
    Published
    #04a45b
  14. AwardedBelow threshold - unknown

    FOI Customer Relationship Management System

    DFT Operator Limited 'DFTO' · Central government · delivery region not published

    Provision of Infreemation, a dedicated cloud-based CRM solution specifically designed for managing and automating Freedom of Information (FOI) requests.

    Awarded to Digital Interactive Limited

    Awarded value
    £43k
    Bids
    Not published
    Contract ends
    Published
    #050c8d
  15. AwardedOpen procedure

    ID 5094524 - DfE - Invest NI - Replacement Customer Portal

    Invest Northern Ireland · Northern Ireland

    Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship M…

    Awarded to Thornacre Engineering Ltd

    • Customer Relation Management software development services
    • Business intelligence software package
    • Communication software development services
    • +5
    Awarded value
    £13m
    Bids
    9
    Contract ends
    Not published
    Published
    #03db80