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Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Awards

Showing 1–25 · contract award notices: who won and for how much.

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CPV 7951…Clear all

181 procedures

  1. AwardedBelow threshold - without competition

    Provision of Warden Call Monitoring Services

    East Suffolk Council · Local authority · East of England

    This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

    Awarded to Careium UK Limited

    Awarded value
    £40k
    Bids
    Not published
    Contract ends
    Published
    #078e1e
  2. AwardedBelow threshold - without competition

    Tiger on Demand Call Centre Services

    Cambridgeshire and Peterborough Combined Authority · Local authority · East of England

    Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible f…

    Awarded to WEMOVE SOLUTIONS LTD

    Awarded value
    £40k
    Bids
    Not published
    Contract ends
    Published
    #078d8f
  3. Awarded · Open procedureFramework5 lotsSME · VCSE suitable

    Fusion21 Responsive Repairs & Void Property Framework (2026-30)

    Fusion 21 Foundation · Nationwide (UK)

    Fusion21 has concluded a competitive tendering procedure to establish a 4-year framework for Responsive Repairs and Void Property. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services …

    Awarded to A A MOLYNEUX BUILDERS LIMITED, ALL SERVICE 4 U LIMITED, ARPG ECO LTD +69 more · 5 awards

    • Construction work for multi-dwelling buildings and individual houses
    • Building construction work
    • Building materials
    • +8
    Awarded value
    £2.5m–£240mceiling, not a contract size
    Bids
    3–72per lot, 5 lots
    Contract ends
    Published
    #061021
  4. Award pending · decided Direct awardUtilities

    Customer Contact Centre

    Thameslink Southern Great Northern Limited (TSGN) · Greater London

    GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to cu…

    Intended award to CONCENTRIX TSC UK LTD

    Intended value
    £8.4m
    Bids
    Not published
    Contract ends
    Published
    #077dda
  5. AwardedBelow threshold - award under framework

    Contingency Supervision Hub

    Financial Conduct Authority · Greater London

    The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.

    Awarded to Foundever GB Limited

    Awarded value
    £104k
    Bids
    Not published
    Contract ends
    Published
    #078031
  6. Award pending · decided Competitive flexible procedureSME suitable

    The provision of FCR Transformation technology

    The Police, Fire and Crime Commissioner for Northamptonshire · Police & fire · East Midlands

    The provision of Force Control Transformation technology for Northamptonshire Police. The procurement was intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficie…

    Intended award to 4NET TECHNOLOGIES LTD

    • Software implementation services
    • Call centre
    • Security, fire-fighting, police and defence equipment
    • +1
    Intended value
    £5.4m
    Bids
    2
    Contract ends
    Published
    #067739
  7. AwardedBelow threshold - unknown

    Out of Hours Emergency Repairs Call Handling Service

    COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

    The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

    Awarded to Careium UK Limited

    Awarded value
    £144k
    Bids
    Not published
    Contract ends
    Published
    #077a3a
  8. Award pending · decided Open procedureFramework

    T26/27-030 Mediation Service within Private Rented Sector Northern Ireland

    Lisburn & Castlereagh City Council · Local authority · Northern Ireland

    Lisburn and Castlereagh City Council seek to appoint a contractor for the delivery of a Mediation Service within Private Rented Sector Northern Ireland . Your proposal MUST be submitted within the eTendersNI portal, via this CfT. NO OTHER M…

    Intended award to HOUSING RIGHTS

    • Counselling services
    • Call centre
    • Civic betterment and community facility support services
    • +4
    Intended value
    £299kceiling, not a contract size
    Bids
    1
    Contract ends
    Published
    #06d41a
  9. AwardedBelow threshold - unknown

    Out of Hours Telephone Answering Service

    Orwell Housing Association Limited · Housing · East of England

    Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required…

    Awarded to Norse Group Services Ltd

    Awarded value
    £66k
    Bids
    Not published
    Contract ends
    Published
    #0777df
  10. Awarded · Open procedureSME · VCSE suitable

    Erasmus+ Government Authorised Exchange Visa Sponsor

    Department for Education · Central government · Nationwide (UK)

    On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…

    Awarded to IRARA Services Limited

    • Administration services
    • Administrative educational services
    • Administrative services for business operations
    • +7
    Awarded value
    £4.6m
    Bids
    7
    Contract ends
    Published
    #064e9a
  11. Awarded · Open procedureUtilitiesSME · VCSE suitable

    The Decision-Making Service Support For Disabled Persons Railcard

    Rail Delivery Group · Nationwide (UK)

    We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according t…

    Awarded to Nimbus Disability

    • Administration services
    • Administrative educational services
    • Call centre
    • +2
    Awarded value
    £1.7m
    Bids
    4
    Contract ends
    Published
    #06b47c
  12. Awarded · Open procedureFramework2 lotsSME · VCSE suitable

    Outsourced Services

    Government Commercial Agency · Central government · Nationwide (UK)

    This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

    Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

    • Payroll management services
    • Accounting and auditing services
    • Business services: law, marketing, consulting, recruitment, printing and security
    • +8
    Awarded value
    £2.5bnceiling, not a contract size
    Bids
    14–35per lot, 2 lots
    Contract ends
    Published
    #04ed73
  13. Awarded · Award under framework

    Provision of Equality Advisory Support Service (EASS)

    Cabinet Office · Central government · Nationwide (UK)

    The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights i…

    Awarded to G4S, G4S Facilities Management (UK) Ltd

    Awarded value
    £3.8m
    Bids
    Not published
    Contract ends
    Published
    #06d4a0
  14. Awarded · Direct awardUtilities

    TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

    Rail Delivery Group · delivery region not published

    Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regu…

    Awarded to ECKOH UK LTD

    Awarded value
    £751k
    Bids
    Not published
    Contract ends
    Published
    #06ed80
  15. Awarded · Award under framework

    Single Service Centre

    Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Central government · delivery region not published

    The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge a…

    Awarded to Capita Business Services Ltd, Foundever GB Limited · 2 awards

    • Call centre
    Awarded value
    £177m
    Bids
    Not published
    Contract ends
    Published
    #051a65
  16. Awarded · Open procedureSME suitable

    Out of Hours Contact Centre Services

    The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

    Awarded to Care Quality Services Ltd

    • Telephone-answering services
    Awarded value
    £805k
    Bids
    6
    Contract ends
    Published
    #05f4dc
  17. AwardedBelow threshold - open competitionSME suitable

    External Call Handling Service

    Cirrus Purchasing c/o Halton Housing · Charity · North West England

    Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …

    Awarded to SPS Doorguard Limited

    • Call centre
    Awarded value
    £135k
    Bids
    Not published
    Contract ends
    Published
    #065f52
  18. AwardedBelow threshold - limited competitionSME suitable

    Trent & Dove - Warden Call & Telecare Services ID619

    Trent and Dove Housing · East Midlands, West Midlands

    This procurement was for warden call and telecare services required for T&D over 55s sheltered schemes.

    Awarded to Appello Careline Limited

    • Alarm systems
    • Alarm-monitoring services
    • Health and social work services
    • +3
    Awarded value
    £129k
    Bids
    Not published
    Contract ends
    Published
    #05a1de
  19. AwardedOpen procedure5 lots

    ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

    Energy Saving Trust Ltd · Scotland

    Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…

    Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards

    • Call centre
    • Energy-efficiency consultancy services
    • Energy-management services
    Awarded value
    £855k–£1.6macross 5 awards
    Bids
    1–2per lot, 5 lots
    Contract ends
    Published
    #05452a
  20. AwardedBelow threshold - without competition

    Digital Care Call - Maintenance Contract

    Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    To provide maintenance services for Digital Care Call.

    Awarded to Appello Careline Limited

    Awarded value
    £36k
    Bids
    Not published
    Contract ends
    Published
    #06c77d
  21. Awarded · Below threshold - open competition

    The Provision of Call Centre Support Services (UoB) 2026

    University of Bedfordshire · Education · delivery region not published

    The Provision of Call Centre Support Services for the University of Bedfordshire 2026

    Awarded to Echo-U Limited

    • Call centre
    Awarded value
    £138k
    Bids
    5
    Contract ends
    Published
    #068349
  22. Award pending · decided Competitive flexible procedure

    National Contact Centre

    NHS Blood and Transplant · Central government · Nationwide (UK), South West England

    NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both i…

    Intended award to Arvato Limited

    • Call centre
    • Command, control, communication and computer systems
    Intended value
    £23m
    Bids
    7
    Contract ends
    Published
    #04e894
  23. Awarded · Competitive flexible procedure

    Contact Centre 2026

    Oxford City Council · Local authority · South East England

    Cloud-based contact centre

    Awarded to BDR Technical Solutions Ltd

    • Call centre
    • Telephone exchanges
    • Telephone switchboards
    Awarded value
    £293k
    Bids
    10
    Contract ends
    Published
    #060ef9
  24. Awarded · Open procedureLight-touchSME · VCSE suitable

    DHSC: CNO: National Breast Feeding Helpline 2026-2031

    Department of Health & Social Care · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England

    Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

    Awarded to The Breastfeeding Network

    • Call centre
    • Guidance services
    Awarded value
    £5.0m
    Bids
    8
    Contract ends
    Published
    #052446
  25. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Call Handling

    Chesterfield Borough Council · Local authority · East Midlands

    Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

    Awarded to SPS Doorguard Limited

    • Telephone-answering services
    Awarded value
    £32k
    Bids
    1
    Contract ends
    Not published
    Published
    #06be3b