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Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Showing 1–50 · every procedure in the catalogue, any stage.

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317 procedures

  1. AwardedBelow threshold - without competition

    Provision of Warden Call Monitoring Services

    East Suffolk Council · Local authority · East of England

    This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

    Awarded to Careium UK Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #078e1e
  2. AwardedBelow threshold - without competition

    Tiger on Demand Call Centre Services

    Cambridgeshire and Peterborough Combined Authority · Local authority · East of England

    Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible f…

    Awarded to WEMOVE SOLUTIONS LTD

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #078d8f
  3. Awarded · Open procedureFramework5 lotsSME · VCSE suitable

    Fusion21 Responsive Repairs & Void Property Framework (2026-30)

    Fusion 21 Foundation · Nationwide (UK)

    Fusion21 has concluded a competitive tendering procedure to establish a 4-year framework for Responsive Repairs and Void Property. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services …

    Awarded to A A MOLYNEUX BUILDERS LIMITED, ALL SERVICE 4 U LIMITED, ARPG ECO LTD +69 more · 5 awards

    • Construction work for multi-dwelling buildings and individual houses
    • Building construction work
    • Building materials
    • +8
    Value
    £350mceiling, not a contract size
    Term
    4 years
    Submit via
    Jaggaerlogin required
    Published
    #061021
  4. Closes · 20 days leftOpen procedureLight-touchSME · VCSE suitable

    For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

    Oldham Council · Local authority · North West England

    To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor w…

    • Telephone-answering services
    • Accommodation and office services
    Value
    £130k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    ProContract (Due North)login required
    Published
    #077b0d
  5. Closes · 13 days leftOpen procedureSME · VCSE suitable

    Conversion Practices Victim Support Service

    Cabinet Office · Central government · Nationwide (UK)

    This contract is for the development, setup, and operation of a Conversion Practice Victim Support Service (CP VSS)-or the integration of comprehensive support into an existing helpline and website. The service provides confidential, sensit…

    • Counselling services
    • Helpdesk and support services
    • Miscellaneous services
    • +1
    Value
    £180k
    Term
    2 years
    Submit via
    Jaggaerlogin required
    Published
    #06c85f
  6. Closes · 16 days leftBelow threshold - open competition

    External Reporting Line

    London Fire Commissioner · delivery region not published

    The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and hara…

    • Telephone-answering services
    Value
    £0
    Term
    3 years
    Submit via
    In-tendlogin required
    Published
    #0788e3
  7. Award pending · decided Direct awardUtilities

    Customer Contact Centre

    Thameslink Southern Great Northern Limited (TSGN) · Greater London

    GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to cu…

    Intended award to CONCENTRIX TSC UK LTD

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #077dda
  8. Closes · 10 days leftCompetitive flexible procedureSME suitable

    Provision of out of hours customer call centre services.

    Connexus Homes Limited · West Midlands

    Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely …

    • Call centre
    • Customer services
    • Office-support services
    • +1
    Value
    £212k
    Term
    2 yearsup to 4 years with extensions
    Submit via
    Delta eSourcingpublic page
    Published
    #0785ef
  9. AwardedBelow threshold - award under framework

    Contingency Supervision Hub

    Financial Conduct Authority · Greater London

    The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.

    Awarded to Foundever GB Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #078031
  10. Planned · expected · not yet publishedLight-touchSME · VCSE suitable

    Provision of Contact Centre Services to the Legal Aid Agency

    The Legal Aid Agency · Central government · Nationwide (UK), North East England, North West England, East Midlands, West Midlands, East of England

    The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and …

    • Legal services
    • Call centre
    • Customer services
    Value
    £24m
    Term
    4 years
    Submit via
    portal not identified
    Published
    #0524f0
  11. Award pending · decided Competitive flexible procedureSME suitable

    The provision of FCR Transformation technology

    The Police, Fire and Crime Commissioner for Northamptonshire · Police & fire · East Midlands

    The provision of Force Control Transformation technology for Northamptonshire Police. The procurement was intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficie…

    Intended award to 4NET TECHNOLOGIES LTD

    • Software implementation services
    • Call centre
    • Security, fire-fighting, police and defence equipment
    • +1
    Value
    £5.8m
    Term
    5 yearsup to 10 years with extensions
    Submit via
    portal not identified
    Published
    #067739
  12. AwardedBelow threshold - unknown

    Out of Hours Emergency Repairs Call Handling Service

    COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

    The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

    Awarded to Careium UK Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #077a3a
  13. Award pending · decided Open procedureFramework

    T26/27-030 Mediation Service within Private Rented Sector Northern Ireland

    Lisburn & Castlereagh City Council · Local authority · Northern Ireland

    Lisburn and Castlereagh City Council seek to appoint a contractor for the delivery of a Mediation Service within Private Rented Sector Northern Ireland . Your proposal MUST be submitted within the eTendersNI portal, via this CfT. NO OTHER M…

    Intended award to HOUSING RIGHTS

    • Counselling services
    • Call centre
    • Civic betterment and community facility support services
    • +4
    Value
    £250kceiling, not a contract size
    Term
    2 yearsup to 4 years with extensions
    Submit via
    eTendersNIlogin required
    Published
    #06d41a
  14. AwardedBelow threshold - unknown

    Out of Hours Telephone Answering Service

    Orwell Housing Association Limited · Housing · East of England

    Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required…

    Awarded to Norse Group Services Ltd

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #0777df
  15. Awarded · Open procedureSME · VCSE suitable

    Erasmus+ Government Authorised Exchange Visa Sponsor

    Department for Education · Central government · Nationwide (UK)

    On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…

    Awarded to IRARA Services Limited

    • Administration services
    • Administrative educational services
    • Administrative services for business operations
    • +7
    Value
    £12m
    Term
    2.5 yearsup to 3.5 years with extensions
    Submit via
    Jaggaerlogin required
    Published
    #064e9a
  16. PlannedSME · VCSE suitable

    Telecare Monitoring and Out of Hours Telephony Provision Project

    Newcastle City Council · Local authority · North East England

    Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Rece…

    • Telephone-answering services
    • Health services
    • Social work and related services
    Value
    £0
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06fa64
  17. Closed Open procedureSME suitable

    Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)

    Brunelcare · South West England

    Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support …

    • Telephone-answering services
    • Repair and maintenance services of building installations
    Value
    £282k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    ProContract (Due North)login required
    Published
    #06f90a
  18. Awarded · Open procedureUtilitiesSME · VCSE suitable

    The Decision-Making Service Support For Disabled Persons Railcard

    Rail Delivery Group · Nationwide (UK)

    We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according t…

    Awarded to Nimbus Disability

    • Administration services
    • Administrative educational services
    • Call centre
    • +2
    Value
    £1.8m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    Jaggaerlogin required
    Published
    #06b47c
  19. Awarded · Open procedureFramework2 lotsSME · VCSE suitable

    Outsourced Services

    Government Commercial Agency · Central government · Nationwide (UK)

    This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

    Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

    • Payroll management services
    • Accounting and auditing services
    • Business services: law, marketing, consulting, recruitment, printing and security
    • +8
    Value
    £5.0bnceiling, not a contract size
    Term
    4 years
    Submit via
    Jaggaerlogin required
    Published
    #04ed73
  20. Awarded · Award under framework

    Provision of Equality Advisory Support Service (EASS)

    Cabinet Office · Central government · Nationwide (UK)

    The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights i…

    Awarded to G4S, G4S Facilities Management (UK) Ltd

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06d4a0
  21. Closes · 8 days leftOpen procedureFramework12 lotsSME · VCSE suitable

    YPO - 001284 Community & Healthcare Technology Equipment & Associated Services

    Yorkshire Purchasing Organisation · Nationwide (UK)

    YPO are looking for Suppliers to be appointed onto a Framework Agreement following a Competitive Tendering Procedure for the supply of Community & Healthcare Technology Equipment & Associated Services to the public sector. This Framework is…

    • Medical equipments, pharmaceuticals and personal care products
    • Health and social work services
    • Repair and maintenance services
    • +1
    Value
    £600mceiling, not a contract size
    Term
    4 years
    Submit via
    YPO eSourcinglogin required
    Published
    #050612
  22. Planned

    Out of Hours Call Handling Service - Soft Market Engagement (SME)

    Metropolitan Housing Trust · Housing · Nationwide (UK)

    Metropolitan Housing Trust Ltd (MHT) is conducting a Soft Market Engagement (SME) exercise to obtain supplier feedback on the future provision of an Out of Hours Call Handling Service. This engagement will help inform the service specificat…

    • Call centre
    Value
    £0
    Term
    2 days
    Submit via
    portal not identified
    Published
    #06ee12
  23. Awarded · Direct awardUtilities

    TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

    Rail Delivery Group · delivery region not published

    Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regu…

    Awarded to ECKOH UK LTD

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06ed80
  24. Planned · tender expected SME suitable

    Telecare Alarm Receiving Centre and Customer Management System

    Portsmouth City Council · Local authority · South East England

    Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Counci…

    • Alarm systems
    • Patient-monitoring system
    • Software package and information systems
    • +1
    Value
    £300k
    Term
    2 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06ebd9
  25. Awarded · Award under framework

    Single Service Centre

    Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Central government · delivery region not published

    The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge a…

    Awarded to Capita Business Services Ltd, Foundever GB Limited · 2 awards

    • Call centre
    Value
    £295m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #051a65
  26. Planned

    Out of Hours Call Handling Service 2026

    Eastlight Community Homes · delivery region not published

    Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

    • Telephone operator services
    • Call centre
    • Telephone switchboard services
    • +1
    Value
    £275k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06e4d0
  27. Awarded · Open procedureSME suitable

    Out of Hours Contact Centre Services

    The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

    Awarded to Care Quality Services Ltd

    • Telephone-answering services
    Value
    £1.1m
    Term
    3 yearsup to 6 years with extensions
    Submit via
    ProContract (Due North)login required
    Published
    #05f4dc
  28. AwardedBelow threshold - open competitionSME suitable

    External Call Handling Service

    Cirrus Purchasing c/o Halton Housing · Charity · North West England

    Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …

    Awarded to SPS Doorguard Limited

    • Call centre
    Value
    £135k
    Term
    2 yearsup to 3 years with extensions
    Submit via
    Delta eSourcingpublic page
    Published
    #065f52
  29. Closed Open procedureSME suitable

    Unified Communications

    Hafod Housing Association · Housing · Wales (Cymru)

    Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod'…

    • Communications network
    • Call centre
    • Communications system maintenance services
    • +6
    Value
    £882k
    Term
    3 yearsup to 9 years with extensions
    Submit via
    Sell2Waleslogin required
    Published
    #06c368
  30. Closed Open procedure

    Transport Hub and Services

    NHS Lanarkshire · NHS & health · Scotland

    NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

    • Telephone-answering services
    • Call centre
    • Customer services
    Value
    £375k
    Term
    3 years
    Submit via
    Public Contracts Scotlandlogin required
    Published
    #06c6eb
  31. Planned · expected · not yet publishedCompetitive flexible procedureUtilities

    Taxi Management Services (Crew/ Passenger Movements)

    SOUTH WESTERN RAILWAY LIMITED · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    Provision of Taxi Management Services (Crew/ Passenger Movements)

    Likely replaces the contract held by First Travel Solutions Ltd · ends

    • Taxi services
    • Call centre
    • Hire of passenger transport vehicles with driver
    • +2
    Value
    £3.3m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06a3af
  32. AwardedBelow threshold - limited competitionSME suitable

    Trent & Dove - Warden Call & Telecare Services ID619

    Trent and Dove Housing · East Midlands, West Midlands

    This procurement was for warden call and telecare services required for T&D over 55s sheltered schemes.

    Awarded to Appello Careline Limited

    • Alarm systems
    • Alarm-monitoring services
    • Health and social work services
    • +3
    Value
    £349k
    Term
    5 years
    Submit via
    portal not identified
    Published
    #05a1de
  33. Planned · expected · not yet publishedSME suitable

    Contact Centre Omni Channel Telephony

    Greensquareaccord · delivery region not published

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboards
    Value
    £542k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06cce6
  34. AwardedOpen procedure5 lots

    ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

    Energy Saving Trust Ltd · Scotland

    Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…

    Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards

    • Call centre
    • Energy-efficiency consultancy services
    • Energy-management services
    Value
    Not published
    Term
    2 years
    Submit via
    Public Contracts Scotlandlogin required
    Published
    #05452a
  35. Planned · expected · not yet publishedCompetitive flexible procedure

    Contact Centre Omni Channel Telephony

    Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboard services
    Value
    Not published
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06c9fe
  36. AwardedBelow threshold - without competition

    Digital Care Call - Maintenance Contract

    Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    To provide maintenance services for Digital Care Call.

    Awarded to Appello Careline Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06c77d
  37. Awarded · Below threshold - open competition

    The Provision of Call Centre Support Services (UoB) 2026

    University of Bedfordshire · Education · delivery region not published

    The Provision of Call Centre Support Services for the University of Bedfordshire 2026

    Awarded to Echo-U Limited

    • Call centre
    Value
    £125k
    Term
    3 years
    Submit via
    In-tendlogin required
    Published
    #068349
  38. Award pending · decided Competitive flexible procedure

    National Contact Centre

    NHS Blood and Transplant · Central government · Nationwide (UK), South West England

    NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both i…

    Intended award to Arvato Limited

    • Call centre
    • Command, control, communication and computer systems
    Value
    £40m
    Term
    5 yearsup to 7 years with extensions
    Submit via
    Atamis (Health Family)login required
    Published
    #04e894
  39. Awarded · Competitive flexible procedure

    Contact Centre 2026

    Oxford City Council · Local authority · South East England

    Cloud-based contact centre

    Awarded to BDR Technical Solutions Ltd

    • Call centre
    • Telephone exchanges
    • Telephone switchboards
    Value
    £310k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    In-tendlogin required
    Published
    #060ef9
  40. Awarded · Open procedureLight-touchSME · VCSE suitable

    DHSC: CNO: National Breast Feeding Helpline 2026-2031

    Department of Health & Social Care · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England

    Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

    Awarded to The Breastfeeding Network

    • Call centre
    • Guidance services
    Value
    £5.6m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    Atamis legacy domain (health-family.force.com)login required
    Published
    #052446
  41. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Call Handling

    Chesterfield Borough Council · Local authority · East Midlands

    Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

    Awarded to SPS Doorguard Limited

    • Telephone-answering services
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06be3b
  42. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Phone Service

    Housing Solutions · Housing · South East England

    Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

    Awarded to Davies Group Limited

    • Call centre
    • Telephone-answering services
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06b9c9
  43. Awarded · Competitive flexible procedureFrameworkUtilities

    FW Services- Partnership Customer Support- Multi Site 0328

    Scottish Hydro Electric Power Distribution plc · Nationwide (UK)

    Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which de…

    Awarded to Changeworks Resources for Life Ltd

    • Call centre
    • Provision of services to the community
    Value
    £900kceiling, not a contract size
    Term
    22 monthsup to 4 years with extensions
    Submit via
    Jaggaerlogin required
    Published
    #06656d
  44. Planned · expected · not yet publishedCompetitive flexible procedure

    Homes England - Help to Buy Mortgage Administrator

    Homes England (the name adopted by the Homes and Communities Agency) · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    Since 2013, Homes England (HE) have delivered several 'help to buy' equity loan schemes including the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative, as well as the Help to Buy (HtB) Equity Loan scheme it…

    • Administrative services for business operations
    • Software programming and consultancy services
    • Supporting services for the government
    • +1
    Value
    £30m
    Term
    7 yearsup to 8 years with extensions
    Submit via
    portal not identified
    Published
    #065e1c
  45. Planned · tender expected SME · VCSE suitable

    DVSA contact centre additional capacity - Call Surges

    Driver and Vehicle Standards Agency · Central government · Nationwide (UK)

    This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to s…

    • Call centre
    Value
    £3.5m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #05159b
  46. Award pendingBelow threshold - without competition

    Liberty License Renewal

    Bristol NHS Foundation Trust · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    SolutionCare Services and Support Renewal - Comprehensive/Fully Supported for Liberty Licensed Applications

    Intended award to Netcall Technology Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06b589
  47. Awarded · Open procedureSME suitable

    Out of Hours Telephone Answering Service

    Broadland Housing Association Limited · Housing · East of England

    Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

    Awarded to Norse Group Services Ltd

    • Call centre
    • Telephone switchboard services
    • Telephone-answering services
    Value
    £180k
    Term
    2 yearsup to 4 years with extensions
    Submit via
    portal not identified
    Published
    #067a65
  48. Awarded · Award under framework

    Contact Centre Services for 2027 Census Test

    Office for National Statistics · Central government · delivery region not published

    An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

    Awarded to Serco Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #069d3a
  49. Awarded · Below threshold - open competitionSME · VCSE suitable

    Out of Hours Call Handling

    Cardiff Community Housing Association (CCHA) · Housing · Nationwide (UK)

    Contract award for Out of Hours Call Handling

    Awarded to Delta Wellbeing Ltd

    • Call centre
    • Customer services
    • Housing services
    Value
    £16k
    Term
    12 months
    Submit via
    portal not identified
    Published
    #06102f
  50. Planned · expected · not yet publishedSME suitable

    Pre market Engagement for Out of Hours Call Service

    Plymouth Community Homes · delivery region not published

    Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market eng…

    Likely replaces the contract held by ORBIS PROTECT LIMITED · ends

    • Telephone-answering services
    Value
    £242k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06a85f