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Hedyn Out of Hours Call Handling Services Preliminary Market Engagement

Tai Hedyn Limited · Wales (Cymru)

Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating ac…

• Telephone-answering services

Provision of Warden Call Monitoring Services

East Suffolk Council · Local authority · East of England

This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

Awarded to Careium UK Limited

For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Oldham Council · Local authority · North West England

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor w…

• Telephone-answering services
• Accommodation and office services

Conversion Practices Victim Support Service

Cabinet Office · Central government · Nationwide (UK)

This contract is for the development, setup, and operation of a Conversion Practice Victim Support Service (CP VSS)-or the integration of comprehensive support into an existing helpline and website. The service provides confidential, sensit…

• Counselling services
• Helpdesk and support services
• Miscellaneous services
• +1

External Reporting Line

London Fire Commissioner · delivery region not published

The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and hara…

• Telephone-answering services

Provision of out of hours customer call centre services.

Connexus Homes Limited · West Midlands

Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely …

• Call centre
• Customer services
• Office-support services
• +1

Out of Hours Emergency Repairs Call Handling Service

COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

Awarded to Careium UK Limited

Out of Hours Telephone Answering Service

Orwell Housing Association Limited · Housing · East of England

Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required…

Awarded to Norse Group Services Ltd

Telecare Monitoring and Out of Hours Telephony Provision Project

Newcastle City Council · Local authority · North East England

Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Rece…

• Telephone-answering services
• Health services
• Social work and related services

Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)

Brunelcare · South West England

Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support …

• Telephone-answering services
• Repair and maintenance services of building installations

Outsourced Services

Government Commercial Agency · Central government · Nationwide (UK)

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

• Payroll management services
• Accounting and auditing services
• Business services: law, marketing, consulting, recruitment, printing and security
• +8

YPO - 001284 Community & Healthcare Technology Equipment & Associated Services

Yorkshire Purchasing Organisation · Nationwide (UK)

YPO are looking for Suppliers to be appointed onto a Framework Agreement following a Competitive Tendering Procedure for the supply of Community & Healthcare Technology Equipment & Associated Services to the public sector. This Framework is…

• Medical equipments, pharmaceuticals and personal care products
• Health and social work services
• Repair and maintenance services
• +1

TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

Rail Delivery Group · delivery region not published

Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regu…

Awarded to ECKOH UK LTD

Telecare Alarm Receiving Centre and Customer Management System

Portsmouth City Council · Local authority · South East England

Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Counci…

• Alarm systems
• Patient-monitoring system
• Software package and information systems
• +1

Out of Hours Call Handling Service 2026

Eastlight Community Homes · delivery region not published

Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

• Telephone operator services
• Call centre
• Telephone switchboard services
• +1

Out of Hours Contact Centre Services

The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

Awarded to Care Quality Services Ltd

• Telephone-answering services

Transport Hub and Services

NHS Lanarkshire · NHS & health · Scotland

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

• Telephone-answering services
• Call centre
• Customer services

Out of Hours Call Handling

Chesterfield Borough Council · Local authority · East Midlands

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

Awarded to SPS Doorguard Limited

• Telephone-answering services

Out of Hours Phone Service

Housing Solutions · Housing · South East England

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

Awarded to Davies Group Limited

• Call centre
• Telephone-answering services

Homes England - Help to Buy Mortgage Administrator

Homes England (the name adopted by the Homes and Communities Agency) · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Since 2013, Homes England (HE) have delivered several 'help to buy' equity loan schemes including the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative, as well as the Help to Buy (HtB) Equity Loan scheme it…

• Administrative services for business operations
• Software programming and consultancy services
• Supporting services for the government
• +1

Out of Hours Telephone Answering Service

Broadland Housing Association Limited · Housing · East of England

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

Awarded to Norse Group Services Ltd

• Call centre
• Telephone switchboard services
• Telephone-answering services

Pre market Engagement for Out of Hours Call Service

Plymouth Community Homes · delivery region not published

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market eng…

Likely replaces the contract held by ORBIS PROTECT LIMITED · ends 31 Mar 2027

• Telephone-answering services

Out of Hours Call Service

Plymouth Community Homes · South West England

Out of hours call service through to and including March 27

Awarded to ORBIS PROTECT LIMITED

Out of Hours Call Handling

Plymouth Community Homes · South West England

Out of hours call handling service

Awarded to ORBIS PROTECT LIMITED

Out of Hours Call Handling Service

The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

Awarded to Morgan Sindall Property Services

• Call centre
• Telephone network
• Telephone operator services
• +2

Property Repairs and Maintenance

Moat Homes Limited · Charity · East of England, Greater London, South East England

Provision of a responsive repairs service, works to empty homes, and delivery of an out-of-hours service centre.

Intended award to Mears Limited

• Building installation work
• Access control system
• Accommodation, building and window cleaning services
• +26

Sheltered Housing Alarm Monitoring Service

Portsmouth City Council · Local authority · South East England

Portsmouth City Council via its Social landlord identity - Portsmouth Homes, holds within its Local Authority Housing stock, approximately 1200 properties which provide Sheltered Accommodation to some of the city's most vulnerable residents…

• Telephone-answering services
• Alarm systems
• Patient-monitoring system

Out of Hours Call Handling

mhs homes group · South East England

Provision of out of hours call handling

Awarded to KYNDI LIMITED

Out of Hours Call Handling Service – 00267-CX

Stonewater Limited · delivery region not published

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including esta…

Intended award to SPS Doorguard Limited

• Call centre
• Telephone-answering services

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

Awarded to Gamma Telecom

• Telecommunications services
• Accessories for sound and video equipment
• Audio-visual equipment
• +54

Out Of Hours Call Handling for Sheltered Housing sites

Brunelcare · South West England

Service Requirement: Out of Hours (OOH) Housing and Emergency Repair Support Procurement Objective: Appointment of a qualified and experienced Contractor to deliver a responsive Out of Hours service across Brunelcare's sheltered housing sit…

• Telephone-answering services

Out of Hours Contact Centre

Aspire Housing · West Midlands

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

Awarded to ORBIS PROTECT LIMITED

• Telephone-answering services

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

Awarded to Withheld Section94 supplier

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +8

Netcall Service & Support Renewal

The Police and Crime Commissioner for Cambridgeshire · Police & fire · delivery region not published

Support Maintenance Netcall solution: Liberty Operator Services QueueBuster Solution Care Enhanced

Awarded to Netcall Technology Limited

RM6226 Debt Resolution Services - Lot 1

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

• Platform interconnectivity software development services
• Accounting and auditing services
• Accounting services
• +96

Out of Hours and Warden Call Handling Services

mhs homes group · South East England

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful p…

• Call centre
• Telephone-answering services

Out-of-Hours Customer Support Services

Transport for Wales Rail Limited (Utility Buyer) · Nationwide (UK)

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

Awarded to Journeycall Ltd

• Call centre
• Helpdesk and support services
• Telecommunications services
• +1

PRO004931-Services-Contract-Contact Centre Resources

United Utilities Water Limited · North West England

The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with…

Intended award to CONCENTRIX TSC UK LTD

• Telephone-answering services

ScotRail Customer Contact Centre

ScotRail Trains Limited · Scotland

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

Awarded to Teleperformance Ltd

• Call centre
• Office-support services
• Payroll management services
• +2

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +8

Fraud and Corruption Reporting Online (FCROL)

NHS Business Services Authority · Central government · delivery region not published

Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…

Awarded to Treble 5 Treble 1 Limited · 2 awards

Contact Centre Out of Hours Call Handling

Livv Maintenance Limited (part of Livv Housing Group) · Housing · North West England

Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.

Awarded to Orca Business Support Ltd

ESPH AB WDC Emergency Lifeline (ESPH655 JB)

Wealden District Council · Local authority · South East England

Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. Ther…

Awarded to Careium UK Limited

• Alarm-monitoring services
• Telephone operator services
• Telephone-answering services
• +1

Out of Hours Telephony Services

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Awarded to Careium UK Limited

• Telephone-answering services

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement …

• Telephone-answering services

Language Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telepho…

Awarded to See Contracts Finder Notice for full supplier list

• Interpretation services
• Foreign language translation software development services
• Foreign language translation software package
• +12

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment moni…

• Telephone-answering services
• Alarm-monitoring services
• Call centre

Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services

HealthTrust Europe LLP (HTE) · Nationwide (UK)

HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spok…

Awarded to AA Global Language Services Limited, Absolute Interpreting and Translations Ltd, All successful bidders as per original contract notice +16 more · 3 awards

• Interpretation services
• Foreign language translation software package
• Justice services
• +5

Security Cleared EXPO (stand and sponsorship) - 2025

The Mayor's Office for Policing And Crime · Central government · West Midlands

Direct award under the Procurement Act to facilitate attendance at events for targeted recruitment of security cleared staff

Awarded to SATOS Media Ltd

CTPHQ - Reed in Partnership Recruitment Fairs

The Mayor's Office for Policing And Crime · Central government · West Midlands

Payments to attend the MOD Career Transition Partnership recruitment events to support service leavers transition to employment outside of the armed forces.

Awarded to Reed in Partnership Ltd