Official UK procurement notice
564 - Customer Relationship Management System (CRM)
Authority: ASTON UNIVERSITY (Education)
What is being bought
Published requirement descriptionAston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics.
The CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.
CPV: Configuration management software development services · Contact management software development services · Custom software development services · Customer Relation Management software development services · Development software development services · Software-related services · System management software development services
The lotProcurement structure
single lot · no lot value publishedLot #1The supplier must:Renewal
The supplier must:
- Be a recognised Microsoft Dynamics 365 Gold Partner.
- Have demonstrable enterprise wide XRM system implementation experience.
- Have demonstrable HE sector experience.
- Have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope).
- Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems
- Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource.
- Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 15 Jan 2021, 12:59 GMT
- Last source update
- 15 Jan 2021, 12:59 GMT
- Award evaluation window
- 29 Jan 2021 – …
- Authority reference
DN513738- FTS notice number
2021/S 000-000862- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-028ab4Find a Tender
- Review procedure
Please contact the University via the ProContract e-tendering portal in the first instance.
This authority will incorporate a minimum of 10 calendar days standstill period. Information on the award of the contract will be communicated to tenderers.
How it was run
Official notice- Submission deadline
- 29 Jan 2021, 13:30 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 29 Jan 2021, 13:30 GMT
Timeline
15 Jan 2021 → 29 Jan 2021 · 3 dates- Notice published15 Jan 2021, 12:59 GMT
- Submission deadline29 Jan 2021, 13:30 GMT
- Bids opened29 Jan 2021, 13:30 GMT
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.