Official UK procurement notice
Colville Heat Network - Metering and Billing Services Contract
Authority: London Borough of Hackney (Local council)
What is being bought
Published requirement descriptionHackney Council is seeking to appoint a specialist utility services provider to deliver a long-term Metering and Billing (M&B) service for the Colville Heat Network. The contract will cover the full lifecycle of metering and billing operations, including data management, customer billing, payment collection, customer service, and regulatory compliance. The appointed supplier will work closely with Hackney’s DBOM (Design, Build, Operate and Maintain) contractor to ensure efficient service delivery to around 1,300 residential and commercial connections across the Colville and Britannia developments. The contract will be for an initial term of 8 years, with options to extend up to 14 years in total.
- The authority expects to re-tender this requirement around 1 Jul 2039, 23:59 BST.
- How the procedure runs: This procurement will be conducted using a multi-stage Competitive Flexible Procedure under section 20 of the Procurement Act 2023. The Tender Notice invites requests to participate, not full tenders. Stage 1 – Selection: Interested suppliers will be required to submit a Request to Participate comprising a Procurement Specific Questionnaire (PSQ), including Conditions of Participation and project-specific questions. These will be assessed to determine supplier eligibility, capability and capacity. The Authority intends to shortlist up to five suppliers to proceed to the next stage. Stage 2 – Invitation to Tender: Shortlisted suppliers will be invited to submit full tenders, which will be evaluated on the basis of published award criteria covering technical quality (including social value) and price, to identify the Most Advantageous Tender. Clarifications may be sought during the process in accordance with the Procurement Act 2023. A standstill period will apply prior to contract award.
- No preliminary market engagement: Hackney Council did not publish a Preliminary Market Engagement Notice as the requirements are well defined and based on established market practice. The Authority is satisfied that suppliers can prepare competitive submissions using the information provided in the Tender Notice and associated documents.
CPV: Energy meters · Meter reading service · System maintenance services
The lotProcurement structure
single lot · value publishedLot #1Published value£800,000
- Economic & financial standing
Suppliers must meet the Authority’s Conditions of Participation relating to legal standing and economic and financial capacity. This includes confirmation of eligibility and exclusion grounds, registration on the Central Digital Platform, minimum financial turnover requirements, appropriate insurance cover, compliance with data protection and cybersecurity obligations, and adherence to applicable legislation including the Modern Slavery Act 2015. These requirements will be assessed on a pass/fail basis at selection stage.
- Technical & professional ability
Suppliers must demonstrate the technical and professional ability to deliver the contract requirements, including relevant experience, systems capability, delivery capacity and service performance. Where specific standards, certifications or qualifications are referenced, the Authority will accept equivalent qualifications, standards or evidence demonstrating equivalent capability. Assessment will be undertaken in accordance with the Procurement Specific Questionnaire.
- Condition of participationshortlisting
Suppliers will be selected to tender based on their responses to the Procurement Specific Questionnaire (PSQ), including satisfaction of the Conditions of Participation and assessment of relevant experience, technical capability, delivery capacity, customer service approach and social value. Only suppliers meeting all mandatory requirements and achieving the highest scores at selection stage will be invited to submit a tender.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price
- Quality
- Economic & financial standing
Suppliers must meet the Authority’s Conditions of Participation relating to legal standing and economic and financial capacity. This includes confirmation of eligibility and exclusion grounds, registration on the Central Digital Platform, minimum financial turnover requirements, appropriate insurance cover, compliance with data protection and cybersecurity obligations, and adherence to applicable legislation including the Modern Slavery Act 2015. These requirements will be assessed on a pass/fail basis at selection stage.
- Technical & professional ability
Suppliers must demonstrate the technical and professional ability to deliver the contract requirements, including relevant experience, systems capability, delivery capacity and service performance. Where specific standards, certifications or qualifications are referenced, the Authority will accept equivalent qualifications, standards or evidence demonstrating equivalent capability. Assessment will be undertaken in accordance with the Procurement Specific Questionnaire.
- Condition of participationshortlisting
Suppliers will be selected to tender based on their responses to the Procurement Specific Questionnaire (PSQ), including satisfaction of the Conditions of Participation and assessment of relevant experience, technical capability, delivery capacity, customer service approach and social value. Only suppliers meeting all mandatory requirements and achieving the highest scores at selection stage will be invited to submit a tender.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Jul 2039
- First published
- 18 Dec 2025, 12:26 GMT
- Last source update
- 18 Dec 2025, 12:26 GMT
- Award evaluation window
- Submission end – 3 Apr 2026
- Authority reference
DN775606- FTS notice number
2025/S 000-084326- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f8fcFind a Tender
- How it runs
This procurement will be conducted using a multi-stage Competitive Flexible Procedure under section 20 of the Procurement Act 2023.
The Tender Notice invites requests to participate, not full tenders.
Stage 1 – Selection: Interested suppliers will be required to submit a Request to Participate comprising a Procurement Specific Questionnaire (PSQ), including Conditions of Participation and project-specific questions. These will be assessed to determine supplier eligibility, capability and capacity. The Authority intends to shortlist up to five suppliers to proceed to the next stage.
Stage 2 – Invitation to Tender: Shortlisted suppliers will be invited to submit full tenders, which will be evaluated on the basis of published award criteria covering technical quality (including social value) and price, to identify the Most Advantageous Tender.
Clarifications may be sought during the process in accordance with the Procurement Act 2023. A standstill period will apply prior to contract award.
How it was run
Official notice- Requests to participate (first stage)
- 2 Feb 2026, 12:00 GMT
- Submission deadline
- 2 Feb 2026, 12:00 GMT
- Clarification deadline
- 22 Jan 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
18 Dec 2025 → 22 Apr 2026 · 5 dates- Tender notice published314 days ago18 Dec 2025, 12:26 GMT
- Clarification questions by278 days ago22 Jan 2026, 17:00 GMT
- Submission deadline268 days ago2 Feb 2026, 12:00 GMT
- Award decision expected by207 days ago3 Apr 2026, 23:59 BST
- Contract starts189 days ago22 Apr 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published18 Dec 2025, 12:26 GMTUK4
Contracting authority & participating public bodies
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: All tender documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity. https://www.londontenders.org
- Bidding documents and specifications The associated tender documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.
- Technical specifications The technical specifications documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.
Notices published for this procedure
- Tender notice Tender notice on Find a Tender