Official UK procurement notice
Crisis Text Helpline Services
Authority: NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD (Central government)
What is being bought
Published requirement descriptionThis is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.
CPV: Community health services · Psychiatrist or psychologist services
The lotProcurement structure
single lot · value publishedLot #1This is a Competitive Process under the Provider Selection Regime 2023, for the…Published value£1,800,000
This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 4 Aug 2026, 11:33 BST
- Last source update
- 4 Aug 2026, 11:33 BST
- Award evaluation window
- 4 Aug 2026 – …
- Authority reference
C462845- FTS notice number
2026/S 000-073600- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06daf6Find a Tender
Publisher note: This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.<br/><br/>This opportunity is open for registration and to access documents from the 04/08/2026 and closes on the 02/09/2026. To publish the notice via Atamis we have to include an EOI deadline, but this is the deadline by which you must submit your bid and not just an EOI. All details on the timeline and procurement process are detailed in the tender pack within the document titled ITT Instructions. <br/><br/>Technical and Quality questions have been allocated within each of the 5 Key criteria and will be used to measure the supplier's response to deliver this requirement using the scoring methodology as detailed within the procurement documents. <br/>Documents are available as advised in the notice, on the Atamis portal using reference C462845.<br/>Bids must be submitted via Atamis as detailed in ITT Instructions available on the project page of the Atamis portal using the reference stated above. <br/><br/>The evaluation will first be a review of the Supplier Selection Criteria which satisfies the Basic Selection criteria and all bids which qualify will move onto stage 2 of the evaluation process as detailed in the ITT Instructions document.
How it was run
Official noticeTender documents are also served through a separate tool: https://atamis-1928.my.site.com/s/Welcome ↗
- Submission deadline
- 2 Sept 2026, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 4 Aug 2026, 11:00 BST
Timeline
4 Aug 2026 → 2 Sept 2026 · 3 dates- Bids opened83 days ago4 Aug 2026, 11:00 BST
- Notice published83 days ago4 Aug 2026, 11:33 BST
- Submission deadline54 days ago2 Sept 2026, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria