Official UK procurement notice
Fraud and Cyber Crime Reporting & Analysis Service Procurement
Authority: The Mayor and Commonalty and Citizens of the City of London (Local council)
What is being bought5 lots · detail below
Published requirement descriptionThe Mayor and Commonalty and Citizens of the City of London (City of London Corporation) in its capacity as Police Authority for the City of London Police is looking to procure the next generation of services that together will support Action Fraud and the National Fraud Intelligence Bureau (NFIB)
The City of London Corporation intends to award up to three (3) separate contracts. Each service is described in more detail within the Procurement Documentation
The Services consist of a single national point of contact for members of the public and organisations that have been victims of fraud and cyber crime to report details of the incident through a contact centre and online channels (Lot 1)
Review and analysis of crime reports is based on the intelligence collected and maintained as part of the NFIB national responsibilities and managed through demand and workflow management, underpinned by systems integration (Lot 2)
Service integration and management to support delivery in a multi-supplier / multi-agency environment (Lot 3)
Each contract will be awarded for a maximum duration of seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each
The estimated annual services charges for each Lot are: Lot 1 - £6,700,000; Lot 2 - £3,000,000; Lot 3 - £1,000,000. It is anticipated that there will be additional charges for the design, build, testing and implementation of the solutions under each Lot
For access to the Procurement Documentation, interested parties must first complete and submit to the Authority a signed non-disclosure agreement. To request a non-disclosure agreement for completion please contact anthony.vittadini@cityoflondon.gov.uk
The Contracting Authority intends to hold a Market Engagement event currently scheduled to take place on 20 July 2021. For details of how to register for this event please contact anthony.vittadini@cityoflondon.gov.uk
*Suppliers must be registered to the CapitalESourcing tendering portal as the Procurement Documentation will be made available through this tendering portal. Registration is free at www.capitalesourcing.com/web/login.shtml* ↗
**Please note that funding for the contracts described in Lots 1 - 3 will be made available on an annual basis**
CPV: Accounting, auditing and fiscal services · Analytical or scientific software development services · Computer-related management services · Computer-related professional services · Computer-related services · Customer services · Data analysis services · Data capture services · Data management services · Data security software development services · Data services · Documentation services · +10 more
Lots and requirements (5)Procurement structure
5 lots · 3 with a published value (£58,910,500 together) · win at most 3 of themLot #1Engagement Management: Contact Management and Victim CareAwardedRenewal UK, LondonPublished value£36,762,000
The Provision of Contact Centre(s) and online Channels as the main point of contract for victims of fraud and cyber crime and other stakeholders
Lot #2Crime & Intelligence ManagementCancelled LondonLot estimate not published
Lot #3Service Integration & ManagementCancelled LondonLot estimate not published
Lot #4Crime, Intelligence and Common Services: Crime and Intelligence Management and associated services that underpin all LotsRenewal UKPublished value£16,648,500
Crime and intelligence management
This Lot will provide services to support the crime and intelligence management capabilities and also the underlying data, information and knowledge management, demand & workflow management and systems integration for all Lots
The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each
The estimated annual service charges are £3,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions
Lot #5Service Integration and ManagementRenewal UKPublished value£5,500,000
Service Integration and Management (SIAM)
The provision of overarching service management and integration of services provided through Lots 1 and 2 and with external organisations and their suppliers where interoperability and information sharing is required
The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each
The estimated annual service charges are £1,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
These provisions are described in the Procurement Documentation
- Staff
- Names and qualifications of delivery staff must be submitted
- Successive reduction
- Candidates will be reduced successively across stages
Procedure terms & legal framework
From the official record- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 1 Jul 2021, 22:45 BST
- Last source update
- 26 Jun 2023, 13:29 BST
- FTS notice number
2023/S 000-018105- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c29dFind a Tender
How it was run
Official notice- Submission deadline
- 25 Aug 2021, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Participation fee
- document
Timeline
25 Aug 2021 → 26 Jun 2023 · 2 dates- Submission deadline25 Aug 2021, 12:00 BST
- Notice published26 Jun 2023, 13:29 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete26 Jun 2023, 13:29 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Engagement Management: Contact Management and Victim Care1 award | |||
| Capita Business Services Ltd | £48,000,000 † | — | Awarded |
| Not linked to a lot1 award | |||
| PricewaterhouseCoopers LLPCrime, Intelligence & Common services: Crime and Intelligence Management and associated Services that underpin all lots | £26,000,000 † | — | Awarded |
1 further award records carry no date or value.
Contracts
Engagement Management: Contact Management and Victim Care · Capita Business Services Ltd
- Signed
- 13 Jun 2023
- Value
- £48,000,000
- Status
- active
Crime, Intelligence & Common services: Crime and Intelligence Management and associated Services that underpin all lots · PricewaterhouseCoopers LLP
- Signed
- 13 Jun 2023
- Value
- £26,000,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Engagement Management: Contact Management and Victim Care | 4bids · 4 electronic | — | — | — |
| Whole notice | 5bids · 5 electronic | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High Court of England and WalesMediation body
- The Mayor and Commonality and Citizens of the City of LondonReview body
Bidders & participating suppliers
2 commercial parties on the notice- CAPITA BUSINESS SERVICES LTDAwarded supplier
- PRICEWATERHOUSECOOPERS LLPAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria