Find a TenderAwardedContract award notice
Published 5 Aug 2025, 15:15 BST

Official UK procurement notice

Gloucestershire Welfare Support Scheme and Gloucestershire Emergency Welfare Scheme

Official notice

Authority: Gloucestershire County Council- (Local council)

Framework agreement2 lotsServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Framework ceiling (notional)£25,600,000total for 2 lots · framework ceiling, not attributable revenue
Submissions closed 30 May 2025awarded 5 Aug 2025
Award (standstill) to EVOUCHERS LTD2 awards
Framework period 4 yrsends 31 Aug 2029 · starts 1 Sept 2025

What is being bought2 lots · detail below

Published requirement description

Gloucestershire County Council is tendering for a single provider (or lead provider) framework (with two lots) to distribute food vouchers, utility vouchers, emergency payments and other support. The authority intends to award four year contract commencing on 01 October 2025 and expiring on 30 September 2029.

CPV: Benefit services

How this framework works

From the published notice
Type
Closed framework
Call-offs
call-offs are awarded directly to appointed suppliers, without further competition
Bids received
3 bids on the busiest of 2 lots · 1 suppliers appointed
Framework period
4 yrs from 1 Sept 2025
Published description of the framework

Single provider framework being created, provider must be able to fulfil both lots

Lots and requirements (2)Procurement structure

2 lots · all with a published value · same evaluation weights on every lot
Lot #1Local Welfare Support ServicesAwarded 4 yrsSMEVCSEPublished value£2,600,000

The total estimated value of all contracts which may be awarded under Lot 1 of the framework agreement is not expected to exceed £2.6M over 5 years (i.e., the 4-year term of the framework agreement plus the maximum 1-year term of any call-off contract which might be awarded before its expiry). This sum includes administrative costs of c£60,000 - 90,000 per annum and social care spend routed through this contract. Please note that the estimated value contains both the admin charges and the support distributed to service uses via vouchers, white goods etc. VAT will apply to part of the lot value by not all.

Contract period: 1 Sept 2025 – 31 Aug 2029 (4 yrs)Value: £2,600,000 exc. VAT · £3,120,000 inc. VAT
Delivery: South WestEligibility: SME eligibleVCSE eligible
Lot #2Emergency Welfare ServicesAwarded 4 yrsSMEVCSEPublished value£23,000,000

The provision of Emergency Welfare Services under Lot 2 of the above framework agreement will not be funded from a Gloucestershire County Council budget. The provision of these services will be grant funded when government funding is provided to the council. Accordingly, there will be no commitment on Gloucestershire County Council to spend any money through the Framework unless it receives grant funding and decides the most effective way to meet the terms of any such grant is by using this framework. Furthermore, any expenditure will be up to but no more than the total grant received. Please note that the estimated value contains both the admin charges and the support distributed to service uses via vouchers, white goods etc. VAT will apply to part of the lot value by not all. The total estimated value across the contract term is £23,000,000 which includes both the voucher cost and administration in relation to managing the assessment of applications and the issuing of the vouchers to recipients. The total spend is predicated on the council receiving equivalent government funding and therefore suppliers will need to ensure flexibility in terms of the resource to support this element of the service.

Contract period: 1 Sept 2025 – 31 Aug 2029 (4 yrs)Value: £23,000,000 exc. VAT · £27,600,000 inc. VAT
Delivery: South WestEligibility: SME eligibleVCSE eligible

What it takes to win
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How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 50%Price: 35%Social value: 15%
Published award criteria (3)
  • Quality
  • Social Value
  • Price
Lot distribution rule: Lot 1 (Local Welfare Support Services): The total estimated value of all contracts which may be awarded under Lot 1 of the framework agreement is not expected to exceed £2.6M over 5 years (i.e., the 4-year term of the framework agreement plus the maximum 1-year term of any call-off contract which might be awarded before its expiry). This sum includes administrative costs of c£80,000 per annum and social care spend routed through this contract. Lot 2 (Emergency Welfare Services): The provision of Emergency Welfare Services under Lot 2 of the above framework agreement will not be funded from a Gloucestershire County Council budget. The provision of these services will be grant funded when government funding is provided to the council. Accordingly, there will be no commitment on Gloucestershire County Council to spend any money through the Framework unless it receives grant funding and decides the most effective way to meet the terms of any such grant is by using this framework. Furthermore, any expenditure will be up to but no more than the total grant received.
What this means for your bid
  • Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
  • “Gloucestershire Welfare Support Scheme and Gloucestershire Emergency…” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
5 Aug 2025, 15:15 BST
Last source update
5 Aug 2025, 15:15 BST
Award evaluation window
Submission end – 3 Jul 2025
Authority reference
DN764969
FTS notice number
2025/S 000-018454
Latest notice
Contract award notice (UK6)
Classification (CPV)
Benefit services
Delivery area
South West (UKK13)
Official registry OCID
ocds-h6vhtk-0506bb Find a Tender

How it was run

Official notice
Run through: Proactis / ProContract · Who buys & how to bid on ProContract
Electronic submission allowedLanguage: EN
Appointment period ends
30 May 2025, 12:00 BST
Clarification deadline
9 May 2025, 23:59 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Submissions of tender will be electronically via the

council's procurement portal -

www.supplyingthesouthwest.org.uk ↗

(www.supplyingthesouthwest.org.uk ↗).

Submissions outside this portal will not be accepted

and deemed invalid.

Timeline

24 Apr 2025 → 1 Sept 2025 · 10 dates
  1. Planning notice published
    24 Apr 2025, 10:13 BST
  2. Next notice expected
    25 Apr 2025, 23:59 BST
  3. Tender notice published
    1 May 2025, 14:31 BST
  4. Clarification questions by
    9 May 2025, 23:59 BST
  5. Admission / appointment period endsperiod end, not a bid countdown
    30 May 2025, 12:00 BST
  6. Award decision expected by
    3 Jul 2025, 23:59 BST
  7. Assessment summaries sent
    5 Aug 2025, 00:00 BST
  8. Latest notice published
    5 Aug 2025, 15:15 BST
  9. Standstill ends
    14 Aug 2025, 23:59 BST
  10. Contract starts
    1 Sept 2025, 00:00 BST

Notice history

4 events · 1 release on Find a Tender · since 24 Apr 2025
  1. Preliminary market engagement notice published
    24 Apr 2025, 10:13 BST
    UK2
  2. Tender notice published
    1 May 2025, 14:31 BST
    UK4
  3. Contract award notice published
    5 Aug 2025, 15:15 BST
    UK6
  4. Contract signature expected
    18 Aug 2025, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 12 awards · see the list ↓
Bids received 32 from SMEs · busiest of 2 lots
Named bidders 3published on the award notice
Awarded toValueDateStatus
Lot 1 · Local Welfare Support Services1 award
EVOUCHERS LTDLot 1 - Gloucestershire Welfare Support Scheme1 Oct 2025 – 30 Sept 2029£2,715,0005 Aug 2025standstill to 14 Aug 2025Standstill
Lot 2 · Emergency Welfare Services1 award
EVOUCHERS LTDLot 2 - Emergency Welfare Scheme1 Oct 2025 – 30 Sept 2029£12,965,0005 Aug 2025standstill to 14 Aug 2025Standstill

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Local Welfare Support Services3final-stage tenders · 4 at stage one20—
2 · Emergency Welfare Services3final-stage tenders · 4 at stage one20—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

Gloucestershire County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PZHT-7473-ZVPN Shire Hall, Westgate Street, Gloucester, South West, GL1 2TGContact name, email, phone

Framework contractors & participating bidders

3 commercial parties on the notice · 1 awarded
  • AURIGA SERVICES LIMITEDBidder / tendererGB-COH: 05093179 18 Bennett's Hill, Birmingham, West Midlands, B2 5QJ
  • Evouchers LtdFramework contractorGB-COH: 14159254 Furlong House, 2 Kings Court, Newmarket, East of England, CB8 7SGContact email
  • FAMILY FUND TRADING LIMITEDBidder / tendererGB-COH: 06293129 Unit 3, Alpha Court Monks Cross Drive, York, Yorkshire & Humber, YO32 9WN

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure