Official UK procurement notice
Housing Services & Resident Engagement Surveys
Authority: Westminster City Council (Local council)
What is being bought
Published requirement descriptionThis procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.
CPV: Customer satisfaction survey · Customer survey services · Survey analysis services · Survey conduction services · Survey services · Telephone survey services
The lotProcurement structure
single lot · no lot value publishedLot #1The successful supplier will be required to carry out monthly perception (including…Renewal
The successful supplier will be required to carry out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data and insight reporting on performance and satisfaction from housing service users. Additionally, they will be required to take the findings of satisfaction surveys and carry out deep-dives to better understand the root causes of satisfaction and dissatisfaction. This insight and research programme will include but not be limited to focus groups and one to one interview. The insight provided will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 13 Nov 2024, 15:38 GMT
- Last source update
- 13 Nov 2024, 15:38 GMT
- Award evaluation window
- 13 Dec 2024 – …
- Authority reference
ITT_30168- FTS notice number
2024/S 000-036757- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b63aFind a Tender
- Review procedure
Precise information on deadline(s) for review procedures:
In accordance with Regulation 86 (Notices of decisions to award a contract), Regulation 87 (Standstill Period) and Regulations 91 (Enforcement of duties through the Court) of the Public Contracts Regulations 2015 (as amended).
Publisher note: This opportunity and all associated procurement documents will be accessible via our City of Westminster Procurement and Contracts portal ("the Portal"), kindly visit https://wcc.ukp.app.jaggaer.com and search for the following reference: [Insert ITT reference]. If you have any questions, please submit these through the portal. Our portal is free to register on. To view details of the Opportunity via the Portal please click the following link and click on Opportunities: https://wcc.ukp.app.jaggaer.com Or browse as follows: - Connect to https://wcc.ukp.app.jaggaer.com - Enter your Username and Password - Go to Published Opportunities - Click on the Project Title to view details
How it was run
Official notice- Submission deadline
- 13 Dec 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 13 Dec 2024, 12:01 GMT
Timeline
13 Nov 2024 → 1 Apr 2025 · 4 dates- Notice published13 Nov 2024, 15:38 GMT
- Submission deadline13 Dec 2024, 12:00 GMT
- Bids opened13 Dec 2024, 12:01 GMT
- Contract starts1 Apr 2025, 00:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High Court of JusticeReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.