Official UK procurement notice
ID 3170614 DfE - Enquiry Handling Service for the Go For It Programme
Authority: Lisburn and Castlereagh City Council (Local council)·Consortium: 12 public authorities
What is being bought
Published requirement descriptionLisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling service is to facilitate the projected 5,701 enquiries annually.
CPV: Business services: law, marketing, consulting, recruitment, printing and security · Call centre · Postal and telecommunications services · Radio, television, communication, telecommunication and related equipment · Telephone-answering services
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60
- Cost: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 23 Mar 2021, 17:24 GMT
- Last source update
- 23 Mar 2021, 17:24 GMT
- Authority reference
ID3170614- FTS notice number
2021/S 000-005910- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-029e87Find a Tender
Publisher note: The successful Contractor’s performance on this Contract will be managed as per the specification and regularly monitored (see... Procurement Guidance Note 01/12 - Contract Management - Procedures and Principles). Contractors not delivering on contract... requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory... levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory... levels of contract performance, the matter will be escalated to senior management in CPD for further action. If this occurs and their... performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave professional... misconduct and they may be issued with a Notice of Unsatisfactory Performance and this Contract may be terminated. A central register.... of such Notices for supplies and services contracts will be maintained and published on the CPD website. Any contractor in receipt of a... Notice of Unsatisfactory Performance will be required to declare this in future tender submissions for a period of three years from the... date of issue of the Notice. It may also result in the contractor being excluded from all procurement competitions being undertaken by... Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracting authority & participating public bodies
13 public bodies on the noticeConsortium members and other public bodies
- Antrim and Newtownabbey Borough CouncilContracting authority
- Ards and North Down Borough CouncilContracting authority
- Armagh City Banbridge and Craigavon Borough CouncilContracting authority
- Belfast City CouncilContracting authority
- Causeway Coast and Glens Borough CouncilContracting authority
- Derry City and Strabane District CouncilContracting authority
- Fermanagh and Omagh District CouncilContracting authority
- Lisburn and Castlereagh CouncilContracting authorityBody governed by public lawGeneral public services
- Mid Ulster District CouncilContracting authority
- Mid and East Antrim Borough CouncilContracting authority
- Newry Mourne and Down District CouncilContracting authority
- European UnionFunder
Dispute resolution & review bodies
- The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Any challenges are dealt with by the High Court Commercial Division to which proceedings may be issued regarding alleged breaches of the Public Contracts Regulations.Review body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.