Mechanical Ventilation with Heat Recovery (MVHR) Servicing & Maintenance

**PLEASE NOTE THIS NOTICE IS NOT AN INVITATION TO EXPRESS INTEREST, IT IS SOLELY A NOTICE TO LET THE MARKET KNOW L&Q WILL BE GOING OUT TO TENDER LATER THIS YEAR; PLEASE 'WATCH THIS NOTICE' AND LOOK OUT FOR THE 'TENDER NOTICE'**

L&Q has identified a critical gap in the servicing and maintenance of its Mechanical Ventilation with Heat Recovery (MVHR) systems. Historically, no structured maintenance regime has existed, risking system failures, poor air quality, and unnecessary repair costs.

This contract establishes a five-year rolling service and maintenance agreement to:

• Regularly service MVHR units in compliance with industry and manufacturer standards.
• Build and maintain a complete and accurate inventory of all MVHR units.
• Ensure compliance with Building Regulations (particularly Part F).
• Provide reactive maintenance within specified Service Level Agreements (SLAs).

The contractor shall deliver the following services:

• Annual Servicing:

Comprehensive annual service for all MVHR units, in line with SFG20 guidance and manufacturer recommendations.

• Reactive Maintenance:

Provision of call-out services for reported faults or failures within agreed SLA timeframes (standard, urgent, and emergency).

• Asset Data Capture:

Identification, logging, and reporting of MVHR systems not previously recorded in L&Q's portfolio.

• Compliance Assurance:

Services must align with Part F of the Building Regulations, L&Q's health and safety policies, and other relevant legislation.

• Reporting:

Monthly reports including:

o List of units serviced.

o Defects identified and rectified.

o Units added to the portfolio.

o Evidence of compliance with ESG (Environmental, Social, and Governance) goals.

• Resident Interaction:

Engagement with residents to coordinate access for servicing works, in a professional and customer-focused manner.