Find a TenderAwarded

Published 12 Feb 2025, 16:55 GMT

Official UK procurement notice

Metering and Billing Services (Housing Communal Areas)

Official notice

Authority: Birmingham City Council (Local council)

ServicesOpen procedureSME suitable

Sectors: Repair & Maintenance (50)Public utilities (65) Delivery: West Midlands (UKG31)

Published estimate£3,400,000exc. VAT52.8% below published estimate

Submissions closed 21 Mar 2025awarded 4 Apr 2025

Awarded to Sycous Limited

What is being bought

Published requirement description

There is a requirement to source a new heat network metering and billing solution and a metering and billing agent across its heat network portfolio of 31 sites and circa 1500 properties.The new heat network metering solution includes the following equipment:

Heat Meter
Payment Meter
In Home Display
Pre-payment ValveThe new heat network metering solution must be:
Transferable i.e. be able to be operated by different and multiple metering and billing agents to manage risk and provide value for money
Operate in Pay-As-You Go (PAYG) mode.
Reliable (meter read percentage of 95%), accurate (to all metering directives and regulations) and have a 5-year warranty period (kit and installation).

CPV: Meter reading service · Repair and maintenance services of electricity meters · Repair and maintenance services of gas meters

The lotProcurement structure

single lot · no lot value published

Lot #1The scope of works of this contract will be as follows:1Awarded

The scope of works of this contract will be as follows:1. Install and commission the new heat network metering solution, including full project management and resident engagement/communication.2. Ongoing metering and billing service to customers3. Account management to the Council4. Repair and maintain the heat network metering solution; in line with warranty periods and the Council’s Repair Response Times

Delivery: West Midlands

Extensions: With the provision to extend for an additional 5 years subject to requirements and satisfactory performance.Variant bids: not allowed

50411200 Repair and maintenance services of gas meters 50411300 Repair and maintenance services of electricity meters 65500000 Meter reading service

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 40%

Published sub-criteria (2)

Quality, including social value: 60%
price: 40%

Published award criteria (2)

Quality, including social value: 60%
Price: 40%

Conditions of participation1

Suitability
Further details will be provided in the tender documentation.

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 12 Feb 2025, 16:55 GMT
Last source update: 26 Sept 2025, 16:50 BST
Award evaluation window: 21 Mar 2025 – …
Authority reference: P2161
FTS notice number: 2025/S 000-060300
Classification (CPV): Meter reading serviceRepair and maintenance services of electricity metersRepair and maintenance services of gas meters
Delivery area: West Midlands (UKG31)
Official registry OCID: ocds-h6vhtk-04de52 Find a Tender

Review and risk notes

Review procedure: N/A

Publisher note: The scope of works of this contract will be as follows:1. Install and commission the new heat network metering solution, including full project management and resident engagement/communication.2. Ongoing metering and billing service to customers3. Account management to the Council4. Repair and maintain the heat network metering solution; in line with warranty periods and the Council’s Repair Response TimesThe Contract will be awarded for an initial period of 5 years (unless terminated under the terms and conditions of contract) with the provision to extend for an additional 5 years subject to requirements and satisfactory performance.The contract will be awarded on the following basis: • The contract will be awarded to one supplier to deliver 100% of the contracts requirements.The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender (ITT) documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk Your completed tender submission should be returned by noon on 21st March 2025 via the ‘in-tend’ system https://in-tendhost.co.uk/birminghamcc

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 21 Mar 2025, 12:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 21 Mar 2025, 12:00 GMT

Detailed submission instructions & authority contactsFrom official release

www.in-tendhost.co.uk/birminghamcc ↗

Timeline

21 Mar 2025 → 26 Sept 2025 · 3 dates

Submission deadline
21 Mar 2025, 12:00 GMT
Bids opened
21 Mar 2025, 12:00 GMT
Notice published396 days ago
26 Sept 2025, 16:50 BST

Notice history

1 event · 2 releases on Find a Tender

Status changed to complete
26 Sept 2025, 16:50 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,604,0001 contract exc. VAT

Bids received 43 from SMEs

Contracts signed 1latest 4 Apr 2025

Awarded to	Value	Date	Status
Sycous LimitedSME	£1,604,000 †	—	Awarded

Contracts

Contract 060300-2025-1-1 · Sycous LimitedSME
Signed
4 Apr 2025
Value
£1,604,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4bids · 4 electronic	3	—	—

Contracting authority & participating public bodies

Birmingham City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 1 Victoria Square, Birmingham, West Midlands, B1 1BBContact name, email Published organisation website ↗

Dispute resolution & review bodies

High Court of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Sycous LimitedAwarded supplier Leeds, Yorkshire & Humber

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria