Official UK procurement notice
PRO005158-Services-Contract-System Integrator : Billing and CRM
Authority: United Utilities Water Limited (Public body)
What is being bought
Published requirement descriptionSystem Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
- How the procedure runs: The procurement will be undertaken through a multi-stage process designed to identify the Most Advantageous Tender (MAT). The procedure is intended to provide a structured yet flexible approach to evaluating bidders' capability, capacity, technical solutions, commercial proposals, and ability to deliver requirements. The Company reserves the right to vary the order, number and content of stages, to reduce the number of bidders progressing through the procedure, to seek clarifications at any stage, and to award the contract on the basis of the initial tenders without conducting dialogue where this is considered appropriate. Further information regarding the process, evaluation methodology, timetable, assessment criteria, and stage requirements will be detailed within the procurement documents. All bidders will be treated equally and fairly throughout the procurement and the Authority will act in accordance with the Procurement Act 2023 and the principles of transparency, integrity, and non-discrimination.
CPV: Customer Relation Management software development services · Data services · Software configuration services · Software implementation services · Software integration consultancy services · Software programming and consultancy services
The lotProcurement structure
single lot · value publishedLot #1Published value£10,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Experience: 60%
- Cyber Security: 20%
- Data Protection: 20%
Published award criteria (3)
- Experience: As stated in CoPQ
- Cyber Security: As stated in CoPQ
- Data Protection: As stated in CoPQ
No conditions of participation were published on the notice; check the tender documents.
- Turnover usually expected at this size: about £3,995,712 (twice the annual value).
Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How United Utilities Water Limited buys Programming services of packaged software products (CPV 7221), and who usually turns up
United Utilities Water Limited’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Programming services of packaged software products (CPV 7221) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in North West England (authority’s region).
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered outside the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 49 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0%
2–350%
4–617%
7+33%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate47%
Within ±2%33%
Above estimate19%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 72Published estimate£10m
This lot lists more than one class in CPV 72. The comparison uses that group.
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid16%
2–335%
4–624%
7+25%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 5 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£9.6m–£10m
Estimate£10m
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| Schneider Electrical Systems UK LimitedWorked for this buyer | Supply of Second line STS Support Servicesnotice published Feb 2022 | — | — | Similar wording and category |
| Juniper Consulting Group LLCWorked for this buyer | Extension - Billing System Maintenance and Supportruns to Oct 2029 | — | — | Similar wording and category |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
CapgeminiLarge | £594m33 awards in 36m · last 1 month ago | 5 live · £567m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=2 |
| £399m28 awards in 36m · last 1 month ago | 12 live · £208m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 3% below n=7 | |
Ernst and Young LLPLarge | £168m77 awards in 36m · last this month | 15 live · £25m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 8% below n=11 |
| £47m56 awards in 36m · last this month | 14 live · £13m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs | |
Microsoft LtdLarge | £75m45 awards in 36m · last 1 month ago | 17 live · £5.3m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 23 Sept 2026, 01:02 BST
- Last source update
- 23 Sept 2026, 01:02 BST
- Award evaluation window
- Submission end – 19 Mar 2027
- Authority reference
PRO005158-Services-Contract-SI- FTS notice number
2026/S 000-089879- Accelerated
- Negotiated tendering period - utilities/not central government
- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-077807Find a Tender
- How it runs
The procurement will be undertaken through a multi-stage process designed to identify the Most Advantageous Tender (MAT). The procedure is intended to provide a structured yet flexible approach to evaluating bidders' capability, capacity, technical solutions, commercial proposals, and ability to deliver requirements. The Company reserves the right to vary the order, number and content of stages, to reduce the number of bidders progressing through the procedure, to seek clarifications at any stage, and to award the contract on the basis of the initial tenders without conducting dialogue where this is considered appropriate. Further information regarding the process, evaluation methodology, timetable, assessment criteria, and stage requirements will be detailed within the procurement documents. All bidders will be treated equally and fairly throughout the procurement and the Authority will act in accordance with the Procurement Act 2023 and the principles of transparency, integrity, and non-discrimination.
How to participate & submission route
Official notice Submit via EU-Supply (CTM)- Requests to participate (first stage)
- —
- Tender submission deadline
- 18 Dec 2026, 12:00 GMT
- Clarification deadline
- 16 Oct 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
23 Sept 2026 → 19 Apr 2027 · 5 dates- Tender notice published34 days ago23 Sept 2026, 01:02 BST
- Clarification questions by11 days ago16 Oct 2026, 12:00 BST
- Today27 Oct 2026
- Submission deadlinein 51 days18 Dec 2026, 12:00 GMT
- Award decision expected byin 143 days19 Mar 2027, 23:59 GMT
- Contract startsin 173 days19 Apr 2027
Notice history
1 event · 1 release on Find a Tender- Tender notice published23 Sept 2026, 01:02 BSTUK4
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender