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Find a TenderAwarded without competitionTransparency notice
Published 2 Jul 2025, 10:51 BST

Official UK procurement notice

Provision of Customer Information System (CIS) Support and Maintenance Services

Official notice

Authority: FIRST GREATER WESTERN LIMITED (Public body)

Direct awardUtilities
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: London (UKI)South East (UKJ)South West (UKK)
+1 moreWales (UKL1)
Awarded value£747,413published award · exc. VAT
Award in standstill Not publishedno call for competition
Award (standstill) to Worldline IT Services UK Limited

What is being bought

Published requirement description

Worldline provide Customer Information System (CIS) Support and Maintenance Services:

(a) provision of the Helpdesk;

(b) provision of the Preventative Maintenance;

(c) provision of the Corrective Maintenance;

(d) provision of the Data Feeds;

(e) provision of Reports;

(f) retention of the Records;

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: London, South East, South West, Wales
48100000 Industry specific software package72212100 Industry specific software development services

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Utilities
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
2 Jul 2025, 10:51 BST
Last source update
2 Jul 2025, 10:51 BST
FTS notice number
2025/S 000-036683
Latest notice
Transparency notice (UK5)
Delivery area
London (UKI)South East (UKJ)South West (UKK)Wales (UKL1)
Official registry OCID
ocds-h6vhtk-055755 Find a Tender
Why no open competition
Additional Repeat Extension Partial Replacement
Published justification

This is a transparency notice to inform the market that First Greater Western Limited (GWR) is entering into a direct award with the incumbent supplier, Worldline IT Services UK Limited, to provide support and maintenance services for its Customer Information Systems (CIS) across the GWR network.

GWR seeks to rely on Schedule 5, paragraph 7 (Additional or repeat goods, services or works) of the Procurement Act 2023, for the purposes of this Direct Award.

The direct award will provide service continuity to maintain train services information for our customers. The supplier has the specialist technical knowledge of this complex product which enables the safe operation of our train service. The supplier has developed the functionality of the software to GWR's requirements, and they are the only supplier who can provide security updates, patches, bug fixes and introduce additional functionality to our portfolio of CIS screen and Public Address systems.

The contracting entity will be expecting to go out to market under a competitive process for proposals for a fully functional solution including development and implementation during the duration of this contract.

Notice history

2 events · 1 release on Find a Tender · since 2 Jul 2025
  1. Transparency notice published
    2 Jul 2025, 10:51 BST
    UK5
  2. Contract signature expected
    14 Jul 2025, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1some still in standstill
Awarded value £747,4131 award exc. VAT
Awarded toValueDateStatus
Worldline IT Services UK Limited14 Jul 2025 – 30 Jun 2027£747,413—Standstill

Contracting authority & participating public bodies

FIRST GREATER WESTERN LIMITED

Contracting authorityPrivate utility GB-COH: 05113733 · GB-PPON: PXVG-2764-GZCQ Milford House 1 Milford Street, Wiltshire, South West, SN1 1HLContact email

Bidders & participating suppliers

1 commercial party on the notice
  • WORLDLINE IT SERVICES UK LIMITEDAwarded supplierGB-COH: 08514184GB-PPON: PZDC-4647-GCGJ Beeston Business Park, 1 Technology Drive, Nottingham, East Midlands, NG9 1LAContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender