Official UK procurement notice
Salesforce Support · UK public procurement notice
Authority: Northern Trains Ltd (Public body)
What is being bought
Published requirement descriptionNorthern are seeking an experienced Salesforce support partner to provide expertise and resource to support Northern’s Salesforce instances and products with day-to-day tasks and support the platform and its end users with issue and incident resolution
CPV: Database systems · Sales, marketing and business intelligence software package · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1Within Northern Salesforce is a significant business system, providing the basis for…AwardedRenewalPublished value£230,000
Within Northern Salesforce is a significant business system, providing the basis for customer support and increasingly important within our digital transformation initiatives and driving improvement in customer engagement and customer satisfaction.Northern currently use the following Salesforce and related products. The list is not exhaustive and may change over time:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Marketing Cloud
- Salesforce CDP
- Conga Composer
- Various integrations with other systems including but not limited to: Alteryx, Tableau, Qualtrics
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Staff
- Names and qualifications of delivery staff must be submitted
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 12 Aug 2022, 09:28 BST
- Last source update
- 6 Jan 2023, 10:46 GMT
- Award evaluation window
- 26 Aug 2022 – …
- Authority reference
NTL/PT/0031- FTS notice number
2023/S 000-000348- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-035b40Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official notice- Submission deadline
- 24 Aug 2022, 00:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Participation fee
- document
- Bids opened
- 26 Aug 2022, 00:00 BST
Timeline
24 Aug 2022 → 6 Jan 2023 · 3 dates- Submission deadline24 Aug 2022, 00:00 BST
- Bids opened26 Aug 2022, 00:00 BST
- Notice published6 Jan 2023, 10:46 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete6 Jan 2023, 10:46 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracts
Contract 000348-2023-1 · supplier not published
- Signed
- 6 Jan 2023
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic | 4 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Northern TrainsReview contact point
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria
- Economic and financial selection criteria