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Published 15 Feb 2023, 15:07 GMT

Official UK procurement notice

Speak Up Helpline · UK public procurement notice

Official notice

Authority: Department of Health & Social Care (Central government)

ServicesOpen procedureSME suitable
Sectors: Business Services & Consultancy (79) Delivery: London (UKI32)
Published estimate£362,531exc. VAT
Submissions closed 22 Mar 2023awarded 26 May 2023
Awarded to Social Enterprise Direct

What is being bought

Published requirement description

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.<br/><br/>Contract term: 12 months with the option to extend for up to 24 months in 12 month periods.<br/><br/>Estimated contract value (including extensions): £161,088 (excl. VAT). This equates to £53,696 (excl. VAT) per year (providing all extensions are exercised).<br/><br/>The opportunity was available on the DHSC Atamis eTendering System, along with all the tender documentation.

CPV: Business services: law, marketing, consulting, recruitment, printing and security · Call centre · Miscellaneous business-related services

The lotProcurement structure

single lot · value published
Lot #1The Department of Health and Social Care looked to appoint a competent provider to…AwardedRenewalPublished value£362,531

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. This was an above threshold, open tender procurement.

Delivery: London
Extensions: The contract has an option to extend for up to 24 months in 12 month periods.Variant bids: not allowed
79512000 Call centre79990000 Miscellaneous business-related services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 65%Price: 25%Social value: 10%
Published sub-criteria (3)
  • Quality: 65%
  • Cost: 25%
  • Social Value: 10%
Published award criteria (3)
  • Quality: 65
  • Social Value: 10
  • Cost: 25
What this means for your bid
  • Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
15 Feb 2023, 15:07 GMT
Last source update
2 Jun 2023, 09:12 BST
Award evaluation window
15 Feb 2023 – …
Authority reference
C81358
FTS notice number
2023/S 000-015639
Classification (CPV)
Business services: law, marketing, consulting, recruitment, printing and securityCall centreMiscellaneous business-related services
Delivery area
London (UKI32)
Official registry OCID
ocds-h6vhtk-03a5f1 Find a Tender

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
22 Mar 2023, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
15 Feb 2023, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

15 Feb 2023 → 2 Jun 2023 · 4 dates
  1. Bids opened
    15 Feb 2023, 12:00 GMT
  2. Submission deadline
    22 Mar 2023, 12:00 GMT
  3. Bids must remain valid until
    22 Mar 2023, 23:59 GMT
  4. Notice published
    2 Jun 2023, 09:12 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    2 Jun 2023, 09:12 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Bids received 41 from SMEs
Contracts signed 1latest 26 May 2023
Awarded toValueDateStatus
Social Enterprise DirectSME——Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4bids · 4 electronic1—£138,330 – £343,915

Contracting authority & participating public bodies

Department of Health and Social Care

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsHealth 39 Victoria Street, London, London, SW1H 0EUContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria