Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution

Official notice

Authority: Believe Housing Limited

ServicesOpen procedure

Sectors: Repair & Maintenance (50)Postal and telecommunications services (64) Delivery: North East (UKC14)

Budget not disclosedValue not published

Submissions closed 22 Jun 2023

Contract term 4 yrsends 31 Dec 2028 · extension options published · starts 1 Jan 2025

What is being bought

Published requirement description

Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution

CPV: Repair and maintenance services of line telephony equipment · Telephone switchboard services

The lotProcurement structure

single lot · no lot value published

Lot #1Renewal 4 yrs

Contract period: 1 Jan 2025 – 31 Dec 2028 (4 yrs)

Delivery: North East

Extensions: Option to extend for up to 2 years on 1 occasionVariant bids: not allowed

50334100 Repair and maintenance services of line telephony equipment 64214200 Telephone switchboard services

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 15 May 2023, 12:17 BST
Last source update: 15 May 2023, 12:17 BST
Award evaluation window: 22 Jun 2023 – …
Authority reference: believe-2023 269
FTS notice number: 2023/S 000-013751
Classification (CPV): Repair and maintenance services of line telephony equipmentTelephone switchboard services
Delivery area: North East (UKC14)
Official registry OCID: ocds-h6vhtk-03c8b5 Find a Tender

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Tender documents are also served through a separate tool: https://in-tendhost.co.uk/believehousing/aspx/Home ↗

Submission deadline: 22 Jun 2023, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 22 Jun 2023, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/believehousing/aspx/… ↗

Timeline

15 May 2023 → 1 Jan 2025 · 4 dates

Notice published
15 May 2023, 12:17 BST
Submission deadline
22 Jun 2023, 12:00 BST
Bids opened
22 Jun 2023, 12:00 BST
Contract starts
1 Jan 2025

Contracting authority & participating public bodies

Believe Housing Ltd

Contracting authoritySocial HousingGeneral public services Spectrum 4, Spectrum Business Park, Seaham, North East, SR7 7TTContact email Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.