Supply of Information Systems Technology Services

ABP requires a connectivity provider to provide connectivity (Physical Data Links) which can be deployed across the business to connect all ABP Locations and the Internet. This lot should include only the physical equipment required to deploy the service. Break-fix type hardware support should also be included. Providers should indicate owned vs supply-chain infrastructure including copper and fibre lines as well as equipment and locations. This lot is broken down into the following sub-lots: A. WAN (Wide Area Network) & Internet connectivityB. Data Centre & Cloud ConnectivityC. LAN (Local Area Network) & WLAN (Wireless Local Area Network) ConnectivityOut-of-scope for Lot 1 are any "design and management" services that extend beyond the required minimum to configure and provision the service. This should not be interpreted as OSI Layer-2 vs Layer-3 as either solution is acceptable. Any design and management should form part of Lot 2, though suppliers are welcome to bid for both lots and illustrate any advantages which are attained by having a common Lot 1 and Lot 2 supplier.

ABP require a Core Network & Network Management Services provider to configure, manage & monitor network services deployed across the business at all ABP Locations and to the Internet. This management service may be provided as a combined (Lot 1 & Lot 2) offering or as an overlay management service working together with Lot 1 supplier(s). The supplier for Lot 2 should be prepared to provide not only the service, but also all required tooling required by the management service including monitoring, configuration management, change / incident management and other IT service management related systems. This lot is also inclusive of any form of "software defined" networking capability which may be deployed on top of or in addition to the physical connectivity in Lot 1. This lot is further broken down into four sub-lots: A. WAN (Wide Area Network) & Internet connectivity (and SD-WAN)B. Data Centre & Cloud Connectivity (and SDN)C. LAN (Local Area Network) & WLAN (Wireless Local Area Network) Connectivity (and SD-LAN)D. Firewall (including Intrusion Detection, Prevention and Virtualised capabilities)Out-of-scope for Lot 2 is the provision of any hardware. This is a software and services only lot. Where specific hardware is required, the supplier may request such from ABP who will source it either through another supplier engaged through this tender process, or from any other than current supplier.

ABP require a Compute services provider to specify, supply & install physical compute and storage platforms and devices for end user compute. This includes any hardware related "break-fix" support and related warranty services. Datacentre and co-location refers to the physical space, power & cooling where equipment may be installed, not to any service offering (XaaS). This lot is further broken down into five sub-lots:A. Datacentres & Co-locationB. ServersC. End User Compute (Laptops, Desktops, Workstations, Screens Cameras, Audio peripherals, and direct print/scan)D. Storage Area NetworkingE. Backup & ArchiveOut-of-scope for Lot 3 is any configuration or software related services. These are included in Lot 4, though suppliers may wish to bid on both lots and illustrate any advantages of having a single supplier arrangement. Also, out-of-scope is any "cloud" or other XaaS offering. This lot should be restricted to physical goods and related physical support. This does not restrict suppliers in their financial model (lease vs sale).

ABP require a Core Compute services provider to configure, manage, monitor and integrate systems, applications, and infrastructure across the ABP estate. This lot should include the provision of any required software licenses, subscription management and other related purchases to support the wider compute estate. These sub-lots may also have close interactions which should be illustrated, example the provision of virtual datacentre to support DRaaS. Pertaining to sub-lot E this includes provision for Teams voice & video, including integration of physical meeting rooms and conference facilities. This will require the supplier to work closely with the Lot 5 supplier, or to bid on both lots. This lot is further broken down into five sub-lots: A. Private Cloud (including virtual datacentre services)B. Public Cloud (MS Azure)C. Disaster RecoveryD. Backup & ArchiveE. Remote/Virtual Desktop and application streamingF. Email and Collaboration Services (Microsoft Office 365)Out-of-scope for Lot 4 is the provision of any hardware required within the compute estate. Hardware is dealt with in Lot 3. Ownership of the Microsoft accounts / subscriptions for Azure and Office 365 will also be retained by ABP, this lot is purely for the management & monitoring of those accounts. This will be via rights delegated to the service provider. Design services are also to be considered out-of-scope. While a supplier may choose to provide an amount of complementary unbilled design services during the course of the contract, ABP expects to engage specialist suppliers for most design related activities. Part of any new design will involve a hand-over into steady-state operations at which point the supplier of Lot 4 will become responsible.

ABP require a Telephony services provider to supply, support, configure, & manage physical devices, and support services for fixed and mobile telephony. This includes any break-fix and related warranty support of the devices, as well as the provision of any required software licensing and services. This also includes configuring any required interconnections with Microsoft Teams to support shared presence and cross-platform calling. This lot is further broken down into three sub-lots: A. MobileB. FixedC. Contact CentreOut-of-scope for Lot 5 services are any support of the Office 365 services, or the networks used to deliver Telephony. The supplier should be prepared to clearly document their requirements for networks, Teams and related infrastructure and assist ABP managing their delivery through the suppliers contracted for those lots.