Official UK procurement notice
Tech Enabled Living Service
Authority: London Borough of Hackney (Local council)
What is being bought
Published requirement descriptionThe London Borough of Hackney seeks to tender for a new Technology-Enabled Living (TEL) service, comprising equipment, call monitoring, and response service components.
The contract will run for a maximum period of 3 years, with an option to extend for a further 1+1+1 years.
- How the procedure runs: Stage 1: A discrete Conditions of Participation stage and Procurement Specific Questionnaire (including checking Exclusion Grounds). Stage 2: A single Tendering Round for suppliers that pass Stage 1.
CPV: Health and social work services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£5,200,000
- Economic & financial standing
Please refer to the Conditions of Participation in the ITT.
- Technical & professional ability
Please refer to the Conditions of Participation in the ITT.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality
- Price
- Economic & financial standing
Please refer to the Conditions of Participation in the ITT.
- Technical & professional ability
Please refer to the Conditions of Participation in the ITT.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 27 Nov 2025, 11:41 GMT
- Last source update
- 22 Apr 2026, 17:18 BST
- Award evaluation window
- Submission end – 29 Apr 2026
- Authority reference
DN792068- FTS notice number
2025/S 000-078571- Accelerated
- Light touch contract
- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05ea07Find a Tender
- How it runs
Stage 1: A discrete Conditions of Participation stage and Procurement Specific Questionnaire (including checking Exclusion Grounds).
Stage 2: A single Tendering Round for suppliers that pass Stage 1.
How it was run
Official notice- Requests to participate (first stage)
- 19 Dec 2025, 12:00 GMT
- Submission deadline
- 19 Dec 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
procontract.due-north.com/Opportunities/Index ↗
To view this opportunity, please select 'London Borough of Hackney' from the drop-down list under Organisations on the web address given above. Please click on the 'Tech Enabled Living Service' opportunity and follow the instructions on screen.
Timeline
27 Nov 2025 → 27 Aug 2026 · 9 dates- Planning notice published333 days ago27 Nov 2025, 11:41 GMT
- Tender notice published329 days ago1 Dec 2025, 15:21 GMT
- Next notice expected329 days ago1 Dec 2025, 23:59 GMT
- Submission deadline311 days ago19 Dec 2025, 12:00 GMT
- Assessment summaries sent188 days ago22 Apr 2026, 00:00 BST
- Latest notice published187 days ago22 Apr 2026, 17:18 BST
- Award decision expected by180 days ago29 Apr 2026, 23:59 BST
- Standstill ends175 days ago4 May 2026, 23:59 BST
- Contract starts61 days ago27 Aug 2026, 00:00 BST
Notice history
7 events · 3 releases on Find a Tender · since 27 Nov 2025- Pipeline notice published27 Nov 2025, 11:41 GMTUK1
- Tender notice published1 Dec 2025, 15:21 GMTUK4
- Status changed to active1 Dec 2025, 15:21 GMT
- Procurement method changed1 Dec 2025, 15:21 GMT
- Contract award notice published22 Apr 2026, 17:18 BSTUK6
- Status changed to complete22 Apr 2026, 17:18 BST
- Contract signature expected15 May 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Provide Care Solutions LtdSME27 Aug 2026 – 26 Aug 2029 · up to 26 Aug 2032Extensions: Three extensions (1+1+1). | £5,525,283 | 13 Apr 2026standstill to 4 May 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6final-stage tenders | 3 | 1 | — |
Who bid
- wonPROVIDE CARE SOLUTIONS LIMITEDSME · East of England
- did not winALCOVE LIMITEDSME · East of England
- did not winCAREIUM UK LIMITEDVCSE · North West England
- did not winLIVITY LIFE LIMITED · South East England
- did not winMEDEQUIP ASSISTIVE TECHNOLOGY LIMITED · Greater London
- did not winWM5G LIMITED · West Midlands
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
6 commercial parties on the notice · 1 awarded- ALCOVE LIMITEDBidder / tenderer
- CAREIUM UK LIMITEDBidder / tenderer
- LIVITY LIFE LIMITEDBidder / tenderer
- MEDEQUIP ASSISTIVE TECHNOLOGY LIMITEDBidder / tenderer
- PROVIDE CARE SOLUTIONS LIMITEDAwarded supplier
- WM5G LIMITEDBidder / tenderer
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender