Technology enabled care (TEC) consultative support service specification

To provide Adult Social Care with additional capacity and support to be able to develop a transformed Technology Enabled Care service for our citizens by:

• Working with experts by experience and key stakeholders in a co-productive approach at every stage of the develop, review and transform stage of a TEC service and ensuring partner engagement throughout the process;
• Consulting with our citizens on proposed plans for a transformed TEC service, including analysis and reports on consultation responses;
• Developing a roadmap for commissioning a transformed TEC service and supporting the refresh of the equipment and technology commissioning strategy;
• Defining the scope of a transformed TEC service – in respect of citizen cohorts and partner organisations;
• Designing a service operating and delivery model that delivers against the outcomes of the TEC strategy and the design principles and critical success factors identified in our TEC business case and that interfaces with and complements social care delivery and practice, making best use of existing and emerging technologies and realises the potential for TEC to be an enabler of early intervention and prevention through deployment and data aggregation;
• Undertaking an options appraisal of in-house, external and hybrid provider models;
• Developing and part delivering a communication and culture change programme in advance of the mobilisation commencing of a transformed TEC service so that citizens and our workforce are ready to make best use of the new TEC service;
• Transition planning for existing TEC/telecare and fitting with the longer-term model including consideration of the implications of the digital switchover for both the existing and new service;
• Developing an approach for the Council to work with the independent care provider market to enable the use of TEC within Council commissioned packages of care;
• Designing a robust benefits realisation model;
• Developing a final specification for the transformed TEC service, ensuring that it is ready to share with the market including undertaking soft market testing (if that is the preferred option) and listening to feedback and reviewing and amending, if required;
• Project management – including management and mitigation of key risks, issues and dependencies.The Contract will be for a period of 1 year (unless terminated under the terms and conditions of contract) with the option to extend for up to one year. The contract will be awarded to a single provider.