Find a TenderClosedTender notice
Published 30 Jul 2025, 12:50 BST

Official UK procurement notice

Transforming Real Time Passenger Information- Ref 05052-2023

Official notice

Authority: West Midlands Combined Authority (Local council)

GoodsCompetitive flexible procedureAbove thresholdUtilitiesSME suitable
Published estimate£8,840,666≈ £1.8m / year · £10,608,799 inc. VAT · 1 value update
Submissions closed 14 Aug 2026
Next notice expected 29 Apr 2026
Contract term 5 yrsends 2 Dec 2031 · up to 2 Dec 2036 with extensions · starts 3 Dec 2026

What is being bought

Published requirement description

This tender is for the provision of a sole provider for the purchase and maintenance of Real Time Information Passenger Screens (RTPI), a Content Management System (CMS), annual maintenance and support, and a customer services helpdesk. The WMCA now seeks to form a long-term partnership with a single provider for both hardware, software, customer services, development and innovation. The rationale being to provide a managed service, with consistency, clearly defined responsibilities, streamlined products and supply chain, and facilitate interoperability. In order to take part in this invitation to Tender, Suppliers must ensure they are registered on to the Government Central Digital Platform.

  • How the procedure runs: The Contract will appoint a single provider for the West Midlands Combined Authority (WMCA) hardware and software requirements for transforming Real Time Passenger Information (RTI) through Electronic Passenger Information (EPI) displays, which provide multi-modal real time passenger information across the region’s bus network. The requirements are split into six (6) distinct areas. 1. One off purchase of a new Content Management System (CMS) 2. One off purchase of 21 ‘Summary’ Electronic Passenger information (EPI) display screens. 3. Annual Licencing of CMS and its service & maintenance. 4. Annual hardware maintenance including disposal, of WMCA’s existing 673 EPI display screens and the 21 newly purchased 'Summary' EPI display Screens during the contract period. 5. Ongoing provision and purchase of future hardware (EPI) display screens. 6. Ongoing provision of Ad Hoc Consultancy support related to all WMCA RTPI hardware and software estate.

CPV: Real-time passenger information system

The lotProcurement structure

single lot · value published
Lot #1Renewal 5 yrsSMEPublished value£8,840,666
Contract period: 3 Dec 2026 – 2 Dec 2031 (5 yrs) · up to 2 Dec 2036 with extensionsValue: £8,840,666 exc. VAT · £10,608,799 inc. VAT
Delivery: UK, West MidlandsEligibility: SME eligible
Extensions: 5 year initial term with +3 and +2 year optional extension periods.
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    1.6.1 - Insurance Cover

    Please confirm whether you already have, or can commit to obtain, prior to the commencement of the contract, the levels of insurance cover indicated below:

    Employer’s (Compulsory) Liability Insurance = £10,000,000

    Public Liability Insurance = £10,000,000

    Professional Indemnity Insurance(each and every claim) = £5,000,000

    Product Liability Insurance = £10,000,000

    Cyber Liability/Data Protection Insurance= £3,000,000

    *There is a legal requirement for certain employers to hold Employer’s (Compulsory) Liability Insurance of £10 million as a minimum.

    1.6.2 - Confirmation of or intent to secure insurance

    Please attach a copy of an existing Insurance certificate that meets or exceeds the requirements above for the duration of the contract or a letter/quotation from an insurance company confirming that they would offer the required level of insurance to the supplier.

    If you cannot produce either one of the above at this stage you will be deemed to have failed the WMCA's Conditions of Participation in relation to this opportunity and will not have your Technical or Commercial submissions evaluated.

    1.7.1 - Supplier Declaration

    Please acknowledge your acceptance and understanding of the Financial Self-Assessment process, and provide confirmation that:

    • You have completed your self-assessment in line with the guidance provided, using the most recent set of financial results available through the CDP.
    • You understand that if you fail OR flag as a risk on any metric of the self-assessment you will need to engage with the WMCA Finance Team immediately (via the Proactis messaging facility) to agree a range of mitigations that will enable you to either progress to the shortlisting stage or have your tender submissions evaluated.
    • You understand that any engagement with the WMCA Finance Team can only take place during the clarification period, if you cannot agree suitable mitigations then you should not submit a Tender response as it will be rejected.

    1.8.2 - Terms and Conditions

    The Terms and Conditions related to this contract are non-negotiable, either during the clarification period, standstill or post award. Please confirm that you agree to the terms and conditions we have provided you with in full.

    WMCA reserves the right to amend the published terms and conditions if for example an error has been identified. In this case all suppliers will be notified of the amendment immediately. The WMCA also reserves the right to extend clarification and/or tender submission dates resulting from a change to the Terms and Conditions if we feel that the amendment warrants it.

  • Technical & professional ability

    3.1 RTIGT047 CMS to PID Interface Compliance (“Yes/No” response)

    Please confirm that your organisation is fully compliant or working towards version 2 RTIGT047 Compliant?

    Note: a response of “No” will constitute as a ‘Fail’ result and the submission will not be considered further.

    4.1 Experience (Weighted 30%)

    Please evidence your experience in providing hardware and software requirements for Transforming Real Time Passenger Information (RTPI) for transport users.

    Responses should focus on previous experience rather than proposed solutions or methodologies and include but not be limited to:

    • Case Studies of up to three (3) previous contract(s) of comparable size and complexity, that successfully delivered combined software and hardware solutions for Real Time Passenger Information or similar transport technology projects.
    • Include client name(s) (where permitted), project dates, contract value and outcomes.
    • Relevant, data and/or statistics to demonstrate expertise and credibility.
    • Examples of innovative solutions or approaches your organisation has previously implemented to enhance performance, improve efficiency or add value in comparable contracts.
    • Details of lessons learnt from previous experience can be used to drive performance and manage risks.

    4.2 Technical Resources Capability and Credentials (Weighted 40%)

    Please provide evidence of your technical competencies (e.g. skills, qualifications and accreditations) to effectively resource and deliver the RTPI goods & services.

    Response should include but not be limited to:

    • Details of the key resources (e.g., people, processes and systems) available within your organisation
    • Your contract management and governance processes
    • Details of your supply chain management to ensure availability and timely delivery of required goods
    • Your approach towards innovation

    4.3 RTIGT047 Compliance with version 2 (Weighted 30%)

    RTIG Compliance

    If you have answered "Yes" to the PASS/FAIL Compliance PID protocol standard (question 3.1), then you must demonstrate your compliance or pending compliance with the current published and stable version of the RTIGT047 CMS-to-PID interface Protocol, as developed and maintained by the Real Time Information Group (RTIG), for the purpose of enabling interoperability between the Content Management System (CMS) and RTPI display hardware.

    For the avoidance of doubt, the current stable baseline for this procurement is:

    • RTIGT047 Part 1- Architecture (v2.0)
    • RTIGT047 Part 2 – Core Content Messages (V2.0)
    • RTIGT047 Part 3- Message Types for Graphical Displays (V2.0)

    Response Requirements

    Bidders must provide clear, verifiable evidence demonstrating compliance or currently developing towards compliance with ‘Appendix N’ in the ITT pack. Evidence may include but not be limited to:

    • Technical interface documentation or an interface Control Document (ICD) demonstrating alignment with RTIGT047 parts 1-3 (V2.0)
    • Examples of live or previous deployments where RTIGT047-compliant interfaces have been implemented.
    • Test outputs, conformance statements or third-party validation where available. Where elements are currently being developed then please explain your planned roadmap for achieving full compliance.

    Note:

    Where elements of RTIGT047 are subject to ongoing maintenance or future enhancement, (including draft or future parts of the specification), bidders must also demonstrate their capability and approach to aligning with future formally published versions of the specification, without material impact on service delivery, interoperability or cost.

    Full compliance with RTIGT047 V.2 is necessary by Milestone 2, for Phase 2 Migration detailed at section 9.3 of Appendix A Specification of Requirements, please also refer to ‘Appendix N’ of the ITT pack.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Technical (Quality): 70%
  • Commercial (Price): 30%
Published award criteria (2)
  • Technical (Quality)
  • Commercial (Price)
Conditions of participation2
  • Economic & financial standing

    1.6.1 - Insurance Cover

    Please confirm whether you already have, or can commit to obtain, prior to the commencement of the contract, the levels of insurance cover indicated below:

    Employer’s (Compulsory) Liability Insurance = £10,000,000

    Public Liability Insurance = £10,000,000

    Professional Indemnity Insurance(each and every claim) = £5,000,000

    Product Liability Insurance = £10,000,000

    Cyber Liability/Data Protection Insurance= £3,000,000

    *There is a legal requirement for certain employers to hold Employer’s (Compulsory) Liability Insurance of £10 million as a minimum.

    1.6.2 - Confirmation of or intent to secure insurance

    Please attach a copy of an existing Insurance certificate that meets or exceeds the requirements above for the duration of the contract or a letter/quotation from an insurance company confirming that they would offer the required level of insurance to the supplier.

    If you cannot produce either one of the above at this stage you will be deemed to have failed the WMCA's Conditions of Participation in relation to this opportunity and will not have your Technical or Commercial submissions evaluated.

    1.7.1 - Supplier Declaration

    Please acknowledge your acceptance and understanding of the Financial Self-Assessment process, and provide confirmation that:

    • You have completed your self-assessment in line with the guidance provided, using the most recent set of financial results available through the CDP.
    • You understand that if you fail OR flag as a risk on any met…
  • Technical & professional ability

    3.1 RTIGT047 CMS to PID Interface Compliance (“Yes/No” response)

    Please confirm that your organisation is fully compliant or working towards version 2 RTIGT047 Compliant?

    Note: a response of “No” will constitute as a ‘Fail’ result and the submission will not be considered further.

    4.1 Experience (Weighted 30%)

    Please evidence your experience in providing hardware and software requirements for Transforming Real Time Passenger Information (RTPI) for transport users.

    Responses should focus on previous experience rather than proposed solutions or methodologies and include but not be limited to:

    • Case Studies of up to three (3) previous contract(s) of comparable size and complexity, that successfully delivered combined software and hardware solutions for Real Time Passenger Information or similar transport technology projects.
    • Include client name(s) (where permitted), project dates, contract value and outcomes.
    • Relevant, data and/or statistics to demonstrate expertise and credibility.
    • Examples of innovative solutions or approaches your organisation has previously implemented to enhance performance, improve efficiency or add value in comparable contracts.
    • Details of lessons learnt from previous experience can be used to drive performance and manage risks.

    4.2 Technical Resources Capability and Credentials (Weighted 40%)

    Please provide evidence of your technical competencies (e.g. skills, qualifications and accreditations) to effectively resource and deliver the RTPI goods …

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Goods
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
30 Jul 2025, 12:50 BST
Last source update
15 Jul 2026, 15:53 BST
Award evaluation window
Submission end – 3 Dec 2026
Authority reference
05052-2023
FTS notice number
2026/S 000-066904
Latest notice
Tender notice (UK4)
Classification (CPV)
Real-time passenger information system
Delivery area
UKWest Midlands (UKG)
Official registry OCID
ocds-h6vhtk-0568fa Find a Tender
Contract terms summary

Please refer to the Appendix C within the tender documents.

Tender documents can be accessed via the eTendering portal, Proactis:

procontract.due-north.com ↗

How it runs

The Contract will appoint a single provider for the West Midlands Combined Authority (WMCA) hardware and software requirements for transforming Real Time Passenger Information (RTI) through Electronic Passenger Information (EPI) displays, which provide multi-modal real time passenger information across the region’s bus network.

The requirements are split into six (6) distinct areas.

  1. One off purchase of a new Content Management System (CMS)
  2. One off purchase of 21 ‘Summary’ Electronic Passenger information (EPI) display screens.
  3. Annual Licencing of CMS and its service & maintenance.
  4. Annual hardware maintenance including disposal, of WMCA’s existing 673 EPI display screens and the 21 newly purchased 'Summary' EPI display Screens during the contract period.
  5. Ongoing provision and purchase of future hardware (EPI) display screens.
  6. Ongoing provision of Ad Hoc Consultancy support related to all WMCA RTPI hardware and software estate.
Review and risk notes
Risks

Following a detailed review of the procurement approach, commercial structure and contract provisions, it is confirmed that no known unknown or foreseeable risks have been identified that have not already been addressed or mitigated within the contract documentation.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
14 Aug 2026, 12:00 BST
Clarification deadline
30 Jul 2026, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

30 Jul 2025 → 3 Dec 2026 · 7 dates
  1. Planning notice published
    30 Jul 2025, 12:50 BST
  2. Next notice expected180 days ago
    29 Apr 2026, 23:59 BST
  3. Tender notice published104 days ago
    15 Jul 2026, 15:53 BST
  4. Clarification questions by89 days ago
    30 Jul 2026, 12:00 BST
  5. Submission deadline74 days ago
    14 Aug 2026, 12:00 BST
  6. Today
    27 Oct 2026
  7. Contract startsin 36 days
    3 Dec 2026
  8. Award decision expected byin 37 days
    3 Dec 2026, 23:59 GMT

Notice history

8 events · 3 releases on Find a Tender · since 30 Jul 2025
  1. Preliminary market engagement notice published
    30 Jul 2025, 12:50 BST
    UK2
  2. Pipeline notice published
    17 Apr 2026, 13:50 BST
    UK1
  3. Published value updated to £8,840,666
    17 Apr 2026, 13:50 BST
    was £7,520,310
  4. Status changed to planned
    17 Apr 2026, 13:50 BST
  5. Tender notice published
    15 Jul 2026, 15:53 BST
    UK4
  6. Status changed to active
    15 Jul 2026, 15:53 BST
  7. Procurement method changed
    15 Jul 2026, 15:53 BST
  8. Deadline published: 14 Aug 2026, 12:00 BST
    15 Jul 2026, 15:53 BST

Contracting authority & participating public bodies

West Midlands Combined Authority

Contracting authorityPublic authority - sub-central government GB-PPON: PGMD-1353-PZVX West Midlands Combined Authority, Birmingham , West Midlands, B19 3SDContact name, email, phone

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specificationstenderBidding documents and specificationsAccess: Tender documents will be made available via the eTendering portal: https://procontract.due-north.com/

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender